Public Safety Dispatcher II (LATERAL ONLY)

The Position

The City of Riverside Police Department is looking for EXPERIENCED dispatch professionals to join our team! 

We are now accepting applications for the position of Public Safety Dispatcher II (LATERAL). If you are currently employed as a Dispatcher for a law enforcement agency, we encourage you to apply!! The eligibility list established from this recruitment may be used to fill current and future vacancies within this classification in the Communications Division of the Riverside Police Department.

Public Safety Dispatchers II under general supervision, perform journey level work in operating radio-telephone transmitting and receiving equipment and a computer-aided dispatch (CAD) system on an assigned shift; dispatch required law-enforcement, fire, medical or other emergency services, personnel and equipment; and perform related work as required.

Work Performed

Duties may include, but are not limited to, the following:

• Receive incoming telephone and voice radio calls on an assigned shift; input and retrieve information in a computer-aided dispatch (CAD) system.
• Obtain and record information using voice radio and a computer-aided dispatch (CAD) system to dispatch necessary law enforcement, fire, medical and other emergency services such as ambulances and tow trucks.
• Compile data and maintain records of emergency responses, equipment and personnel dispatched, and/or disposition of emergencies.
• Send, receive and decode teletype information. 
• Provide a variety of public information relating to law enforcement or fire activities as permitted.
• Run inquiries on DOJ, National Crime Information Service, FBI, Stolen Vehicle System.
• Operate a variety of equipment such as a computer-aided dispatch (CAD) system, 9-1-1 telephone system and alarm monitoring system.
• Calm distressed citizens on the phone.
• Keep radio and/or mobile data computer (MDC) contact with police and fire units on assignments.
• Coordinate emergency calls and relay information and assistance requests involving other law enforcement and firefighting agencies.
• Participate in the dispatcher selection process. 
• Train Public Safety Dispatcher Trainee and Dispatcher and participate in evaluating their performance. 
• May provide lead supervision in the absence of the lead supervisor or Public Safety Communications Supervisor.
• Aid in the development and implementation of training programs for entry and journey level dispatchers.
• Provide periodic input for review of dispatcher training manual and other training materials and updates as necessary.

Selection Process

The selection process will begin with an employment application package screening, with the best qualified candidates being invited to participate further in the assessment process. This process may include any combination of written, performance, and oral assessments to evaluate job-related education, experience, knowledge, skills, and abilities. Those who successfully complete the selection process will be placed on the eligibility list for this classification. 

It is the responsibility of candidates with a disability requiring accommodation in the assessment process to contact the Human Resources Department in writing to request such accommodation prior to the closing date of this recruitment. 

IMPORTANT:  Appointment is subject to successful completion of a pre-employment background investigation, medical/physical examination, and drug and alcohol test; and may be subject to polygraph examination, and/or psychological examination  As part of the background investigation, all claims of education and experience made in the employment application process, as well as other information submitted, will be verified.

NOTE:  The City reserves the right to modify selection devices and test instruments in accordance with accepted legal, ethical, and professional standards.  Candidates may reapply when there is a posting to establish an eligibility list.  Some candidates may be disqualified indefinitely due to the results of their background investigation.

All applicants will be notified via e-mail or telephone of their application status and the assessment dates/times/locations after the closing date of this announcement.

Qualifications

Qualifications:

• Education and Experience: Education: Equivalent to the completion of the twelfth grade
• Experience: Six months of non-probationary experience as a Public Safety Dispatcher for a Police or Fire Department
• Necessary Special Requirements: Must be willing to work weekends, holidays, as well as days, swing and graveyard shifts
• Must be able to pass an extensive police background investigation
• Must be able to sit for long periods in a confined area and wear a headset
• Possession of, or ability to obtain within six months of employment, a POST Basic Dispatcher Certificate or equivalent certificate
• Desired Qualifications: Successful completion of a POST Dispatcher academy
• Possession of a POST Basic Dispatcher Certificate or equivalent certificate
• CURRENT EMPLOYMENT with a POST agency as a dispatcher, or equivalent classification

Work for Warriors is a no-cost employment program of the California Military Department for Service Members, Veterans, and military family members. The Veteran Staffing Consultant for Riverside Police Department is Martin Rivera.