JC-535887 IT Field Support Specialist

$6,513 - $10,537 monthly

Job Description

This posting states its location as Monterey County rather than a street address. The work is assigned within that county.

Classification: INFORMATION TECHNOLOGY SPECIALIST I

This advertisement is for an Information Technology Specialist I position. Located at the Correctional Training Facility (CTF), in the city of Soledad, Monterey County. Please indicate the position number on your application: -063.

This position requires local in-person duties to be performed. The successful candidate must reside in California upon appointment. If telework does become availabe, it will be in accordance with the Statewide Telework Policy and will be required to report to office as needed/required. However, this position requires local in-person duties to be performed. We can discuss further during the interview process.

Individuals who are eligible for a Training and Development assignment may also be considered for this position.

Do you want to apply your IT technical skills experience to make a difference in a correctional institutional setting? Are you an enthusiastic and motivated individual looking for a fast-paced, challenging, and rewarding position in a team-oriented environment? The California Department of Corrections and Rehabilitations is seeking a conscientious applicant who can improve collaboration and execute IT service delivery to various programs that supports CDCR mission.

Under direction of the Information Technology Supervisor II, the Information Technology Specialist I (ITS I) is a member of a multi-disciplinary team consisting of technical support analysts. The position performs independently, with minimum supervision, and is responsible for advanced personal computer (PC) support and network connectivity. The position leads technical staff that provides first line support for personal computer workstation installation, problem diagnostics, and resolution, training and customer support. Duties extend to provide support for planning, acquiring, researching and evaluating new technology and products to be used within the current technical environment. The position establishes and maintains constructive professional relationships with the bureau's PC customers and must effectively communicate technical information with them, including those customers considered to be non-technical.

Please visit our website to learn more about Enterprise Information Services.

The California Department of Corrections Rehabilitation (CDCR) Headquarters has implemented a new automated system to streamline the hiring process. The Human Resources Technology System (HRTS) is an intuitive, user-friendly system that provides the applicant access to real-time updates throughout the hiring process. HRTS will require new candidates to set up an account, which allows them to track their application’s progress. Through their account portal, candidates will also be able to provide any additional information needed in the hiring process, including setting up interviews as needed. After the final filing date, applicants will receive an email from or DoNotReply@CDCR (depending on the email provider), with direction on creating and/or accessing their account.

For HRTS communication, this is in reference to Job Requisition (JR) 4594.

Note: Main communication for this position will be through email. Please ensure you have a valid email address on your application. CDCR employees are encouraged to use their existing CDCR email address on their applications.

Please see attached duty statement.

You will find additional information about the job in the Duty Statement.

Working Conditions

Correctional Training Facility (CTF) opened in 1946, commonly referenced as Soledad State Prison, is a state prison located on U.S. Route 101, 5 miles north of Soledad, California, adjacent to Salinas Valley State Prison. CTF is a level 1 and 11, General Population prison consisting of three separate facilities.


This position is located in Monterey County in the city of Soledad.

Qualifications

Special Requirements:

  • Do not include any confidential information on any documents you submit for a job vacancy, such as your State application, resume, or educational transcripts
  • Confidential information that should be excluded or removed from these documents includes, but is not limited to, your Social Security Number (SSN), birthdate, student identification number, driver's license number (unless required), basis of eligibility, examination results, LEAP status, marital status, and age
  • Confidential information on the first page of applications submitted electronically online, such as Easy ID number, SSN, examination related information, and driver's license number will automatically be redacted upon submission
  • Possession of Minimum Qualifications will be verified prior to interview and/or appointment
  • If you are meeting Minimum Qualifications with education, you should include your unofficial transcripts/diploma for verification
  • Official transcripts may be required upon appointment
  • If it is determined an applicant does not meet the Minimum Qualifications, the candidate will be withheld from the eligibility list, rendering them inactive and ineligible to be hired for the position
  • Candidates who have been withheld may file an appeal with the State Personnel Board
  • Applicants who completed their education outside of the US (with foreign degrees/transcripts) must obtain and submit verification of U.S. course/degree equivalency
  • Foreign education credential evaluation services can be found at NACES | National Association of Credential Evaluation Services
  • Candidates new to CDCR/CCHCS are required to submit to a background investigation process utilizing Live Scan Fingerprinting, as well as a Tuberculosis test/evaluation prior to appointment, followed by department annual Tuberculosis testing/evaluation thereafter
  • When submitting supporting documents, PDF file format is preferred
  • CDCR/CCHCS utilizes E-Verify to confirm candidate's identity and employment authorization
  • For more information about E-Verify, you may go to
  • This advertisement may be used for other vacancies that occur during the life of this recruitment

Work for Warriors is a no-cost employment program of the California Military Department for Service Members, Veterans, and military family members. The Veteran Staffing Consultant for California Department of Corrections & Rehabilitation is Chuck Callahan.

Qualifications

See job description

State

California

Immediate Fill

No

Job Reference

JC-535887