This posting states its location as San Diego County rather than a street address. The work is assigned within that county.

Classification: INFORMATION TECHNOLOGY ASSOCIATE

Under the general direction of the San Diego Information technology Desktop Services Unit Manager, an Information Technology Supervisor II, the incumbent is responsible for analysis, development, installation, implementation, and support if information technology systems with a concentration in desktop support. Information Technology systems include personal computers (PC), PC operating system software, application software, local area networking, internet and intranet configurations. This position will serve as a second-tier technician for district employees for IT issues. This position will provide coordination between the Desktop, Network and Operations Services units for the resolution of reported issues with Information Technology systems hardware, software applications and networks. The incumbent provides technical support to computer users throughout the district who support Caltrans projects.
DOMAINS:System EngineeringClient Services
PARF# 20-27-0046 / JC-535874

Personal Leave Program: Effective July 1, 2025, state employees are subject to temporary salary reductions ranging from 2% to 4.62% in exchange for Personal Leave Program (PLP) hours. Please note that the salary ranges listed in this Job Control may not reflect these reductions associated with the 2025 Personal Leave Program. Please follow the link for more information regarding the 2025 Personal Leave program:.

Eligibility for hire may be determined by your score on the Information Technology Associate exam. For those who do not have current eligibility (e.g., transfer, permissive reinstatement, or voluntary demotions) and/or who will be new to state civil services employment, you must be on the state examination list to be eligible for these positions. To apply for the exam, please click here and search by typing in the classification title.

You will find additional information about the job in the Duty Statement.

Working Conditions

Position located at 4050 Taylor Street, San Diego, San Diego County

Multiple positions may be filled from this recruitment.

This position may be eligible for telework. The amount of telework is at the discretion of the Department and based on Caltrans’s evolving telework policy. Caltrans supports telework, recognizing that in-person attendance may be required based on operational needs. Employees are expected to be able to report to their worksites with minimum notification if an urgent need arises. The selected candidate will be required to commute to the headquartered location as needed to meet operational needs. Business travel may be required, and reimbursement considers an employee’s designated headquartered location, primary residence, and may be subject to CalHR regulations or applicable bargaining unit contract provisions. All commute expenses to the headquartered location will be the responsibility of the selected candidate.

If not working remotely, the employee will work in a climate-controlled office under artificial lighting using a personal computer. The employee may be required to work for extended periods of time in a computer room that maintains an approximate temperature of 70 degrees.

Qualifications

Special Requirements:

• Possession of a valid driver's license is required when operating a state owned or leased vehicle.
• Resume is required.
• Statement of Qualifications is required.
• The Statement of Qualifications (SOQ) serves as documentation of each applicant's ability to present information clearly and concisely in writing
• Please follow the instructions below
• failure to include and complete the SOQ as instructed may result in the SOQ not being considered and in disqualification from the interview
• Resumes and cover letters will not take the place of the SOQ. The SOQ must be typed, no more than two pages in length, and 12-point Arial font
• Describe your IT experience supporting technical and non-technical staff. Explain how your education, training and experience make you the best fit for this position.
• Possession of Minimum Qualifications will be verified prior to interview and/or appointment
• If you are basing your eligibility on education, you must include your unofficial transcript(s)/diploma for verification
• Unofficial, original, or official sealed transcripts will be accepted and may be required upon appointment
• Applicants with foreign transcripts/degrees must provide a transcript/degree U.S. equivalency report evaluation that indicates the number of units and degree to which the foreign coursework is equivalent
• Please visit either of the following two websites for a list of evaluation agencies: or
• Please redact birthdates and social security numbers

Work for Warriors is a no-cost employment program of the California Military Department for Service Members, Veterans, and military family members. The Veteran Staffing Consultant for CalTrans is Chuck Callahan.