JC-535126 IT Field Support Associate

$4,935 - $9,004 monthly

Job Description

This posting states its location as Solano County rather than a street address. The work is assigned within that county.

Classification: INFORMATION TECHNOLOGY ASSOCIATE

This advertisement is for an Information Technology Associate (ITA) position. Located at California Medical Facility (CMF), in Solano County, city of Vacaville. Please indicate the position number on your application: -075.

Re-posting - If you applied previously on JC-525673 FFD 8/5/26, you must submit a new application on this JC-535126 to be considered.

This position requires local in-person duties to be performed. We can discuss teleworking further during the interview process. If teleworking does become available, it will be in accordance with the Statewide Telework Policy and will be required to report to office as needed/required when requested. The successful candidate must reside in California upon appointment.

Individuals who are eligible for a Training and Development assignment may also be considered for this position.

Do you want to apply your IT technical skills and experience to make a difference in a correctional institutional setting? Are you an enthusiastic individual looking for a fast-paced, challenging, and rewarding position in a team-oriented environment? The California Department of Corrections and Rehabilitations is seeking a conscientious team player who can improve collaboration and execute IT service delivery to various programs that supports CDCR mission.

Under the general supervision of the Information Technology Supervisor II, the Information Technology Associate (ITA) will be responsible for face to face, hands on support of end user devices, printers, networking equipment, training, and general help desk services. The ITA provides first level of support, and is an integral part of the CDCR Enterprise Information Services team.

The California Department of Corrections Rehabilitation (CDCR) Headquarters has implemented a new automated system to streamline the hiring process. The Human Resources Technology System (HRTS) is an intuitive, user-friendly system that provides the applicant access to real-time updates throughout the hiring process. HRTS will require new candidates to set up an account, which allows them to track their application’s progress. Through their account portal, candidates will also be able to provide any additional information needed in the hiring process, including setting up interviews as needed. After the final filing date, applicants will receive an email from or DoNotReply@CDCR (depending on the email provider), with direction on creating and/or accessing their account.

For HRTS communication, this is in reference to Job Requisition (JR) 4572. 

Note: Main communication for this position will be through email. Please ensure you have a valid email address on your application.CDCR employees are encouraged to use their existing CDCR email address on their applications.

You will find additional information about the job in the Duty Statement.

Working Conditions

California Medical Facility (CMF) was established in 1955. CMF is a medium security medical facility located in the city of Vacaville. The majority of incarcerated patients at CMF reside in an outpatient setting and receive health care in outpatient clinics.

This position is located in the county of Solano in the city of Vacaville.

Qualifications

Special Requirements:

  • Do not include any confidential information on any documents you submit for a job vacancy, such as your State application, resume, or educational transcripts
  • Confidential information that should be excluded or removed from these documents includes, but is not limited to, your Social Security Number (SSN), birthdate, student identification number, driver's license number (unless required), basis of eligibility, examination results, LEAP status, marital status, and age
  • Confidential information on the first page of applications submitted electronically online, such as Easy ID number, SSN, examination related information, and driver's license number will automatically be redacted upon submission
  • Possession of Minimum Qualifications will be verified prior to interview and/or appointment
  • If you are meeting Minimum Qualifications with education, you should include your unofficial transcripts/diploma for verification
  • Official transcripts may be required upon appointment
  • If it is determined an applicant does not meet the Minimum Qualifications, the candidate will be withheld from the eligibility list, rendering them inactive and ineligible to be hired for the position
  • Candidates who have been withheld may file an appeal with the State Personnel Board
  • Applicants who completed their education outside of the US (with foreign degrees/transcripts) must obtain and submit verification of U.S. course/degree equivalency
  • Foreign education credential evaluation services can be found at NACES | National Association of Credential Evaluation Services
  • Candidates new to CDCR/CCHCS are required to submit to a background investigation process utilizing Live Scan Fingerprinting, as well as a Tuberculosis test/evaluation prior to appointment, followed by department annual Tuberculosis testing/evaluation thereafter
  • When submitting supporting documents, PDF file format is preferred
  • CDCR/CCHCS utilizes E-Verify to confirm candidate's identity and employment authorization
  • For more information about E-Verify, you may go to
  • This advertisement may be used for other vacancies that occur during the life of this recruitment

Work for Warriors is a no-cost employment program of the California Military Department for Service Members, Veterans, and military family members. The Veteran Staffing Consultant for California Department of Corrections & Rehabilitation is Chuck Callahan.

Qualifications

See job description

State

California

Immediate Fill

No

Job Reference

JC-535126