Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.
As a Security Officer Operations Center - RSOC in Irvine, CA, you will serve and safeguard clients in a range of industries such as Manufacturing & Industrial, and more. Join a leading team where flexibility meets opportunity. As a Part-Time Security Officer, you can build a schedule that works for you and explore new roles using our Claim a Shift platform. Learn more: aus.com/earnmore. As an Unarmed Security Officer at a dynamic manufacturing and industrial location, you will monitor and patrol assigned areas, conduct access control and badge-related activities, and maintain a visible presence to help deter security-related incidents. You will provide outstanding customer service and clear communication while supporting a welcoming environment. Join Allied Universal’s agile, reliable, innovative team, where a caring culture, teamwork, and integrity guide every shift.
Position Type: Part Time
Pay Rate: $26.25 / Hour
Job Schedule:
Day Time
Sat 04:00 PM - 12:00 AM
Sun 04:00 PM - 12:00 AM
Responsibilities
- Represent core values of integrity, vigilance, and excellence.
- Monitor security, CCTV, access control, alarms, communications, and fire/life safety systems within the designated region using provided monitoring systems.
- Respond to and manage alarms and incidents and dispatch Security Specialists to various calls for service, customer assistance, emergencies, and security situations.
- Utilize exceptional customer service skills to handle critical situations with a calm and problem-solving approach while following all safety and security procedures.
- Thoroughly document security incidents.
- Respond to emergencies with urgency and maintain open communication with management and key leaders.
- Liaise with public safety agencies and their dispatch centers to coordinate emergency response.
- Assist client employees with safety and security concerns via email and phone.
- Investigate alarms with security patrol and facilities, and if necessary, alert fire and/or police services.
- Assist with after-hours administration of access badges.
- Conduct audits of panic/duress alarms, badge readers, CCTV cameras, and doors.
- Perform quality assurance functions to maintain adherence to continuous improvement principles as defined by RSOC Management.
- Collaborate with the RSOC management and ensure compliance with Standard Operating Procedures (SOPs).
- Participate in training exercises between field Officers and Operators.
What You'll Do:
- Provide customer service to personnel, visitors, and vendors at a manufacturing and industrial location by carrying out site-specific security-related procedures, policies, and emergency response activities as appropriate.
- Conduct regular and random unarmed patrols of facility grounds, production areas, access points, parking areas, and the perimeter, reporting unusual conditions or security-related concerns.
- Monitor access to the location by verifying credentials, maintaining visitor and contractor logs, and following established entry and exit procedures.
- Respond to incidents, alarms, and critical situations in a calm, professional, problem-solving manner, notifying appropriate personnel and documenting actions taken.
- Complete required activity reports, incident reports, and shift documentation accurately and in accordance with Allied Universal and site requirements.
Qualifications
Qualifications:
High school diploma or GED with one to two years of experience within a RSOC or similar environment as a Dispatcher or Security Operator.:
- Able to ensure compliance, monitoring of assets, and making rapid notifications via mass communication tools.
- Able to analyze and make decisions regarding data as it pertains to operational responsibilities.
- Excellent written and verbal communication skills, with high English proficiency.
- Attentive to meticulous detail and accurate documentation.
- Able to remain composed under pressure.
- Serve as a positive team player.
- Able to make appropriate decisions under pressure/stress.
- Self-motivated and proactive attitude.
- Able to adapt as the external environment and organization evolve.
- Able to effectively interact with other departments and varying levels of management.
- Able to prioritize workload based on urgency.
- Efficient time management skills.
- Strong proficiency with Google Office Suite, Microsoft Office, Excel, and similar software systems.
Working Conditions:
With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions;:
- Regular computer usage.
- Occasional reaching and lifting of small objects and operating office equipment.
- Frequent sitting, standing, and/or walking.
- Able to complete shift work.
- Able to accept overtime when needed.
Minimum Requirements:
- Comfortable using a computer or tablet is preferred.
- Ability to lift up to 20 pounds is preferred.
- Customer service experience is preferred.
- Access control or badge experience is preferred.
- Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
- Possess a high school diploma or equivalent.
- As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
- Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
- As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
- Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
- A valid driver's license will be required for driving positions only.
Why Join Us:
- Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
- Career Growth: Get paid training and access to career growth opportunities.
- Financial Benefits: Participate in our retirement savings plan to invest in your future.
- Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.
PPO 14417:
- Allied Universal® is an Equal Opportunity Employer
- All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law
- For more information:
- If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department
- To find an office near you, please visit:
Work for Warriors is a no-cost employment program of the California Military Department for Service Members, Veterans, and military family members. The Veteran Staffing Consultant for Allied Universal Los Angeles/Orange County is Martin Rivera.
