JC-534807 IT Service Desk Supervisor

This posting states its location as Sacramento County rather than a street address. The work is assigned within that county.

Classification: INFORMATION TECHNOLOGY SUPERVISOR II

Under general direction of the Information Technology Manager I (ITM I), the Information Technology Supervisor II is responsible for day-to-day supervision as well as the operational activities for the Service Desk Section. The Service Desk serves as a central point of contact for statewide users needing assistance with software, hardware, and network problems. The incumbent manages the problem resolution process for the Department of Developmental Services (Department), which includes the incident/service request process, escalation process, and desktop support functions.

Effective July 1, 2025, State employees are subject to a salary reduction of three percent in exchange for five hours per month of the Personal Leave.

Please let us know how you heard about our position by taking this brief survey:

You will find additional information about the job in the Duty Statement.

Working Conditions

On site office conditions are open-spaced, partitioned cubes.

Qualifications

Special Requirements:

• If you are using list eligibility from an on-line exam to qualify for this position, you MUST include with your application any documentation (i.e., copy of transcript, degree, license, etc.) to verify meeting the MQ's or you may not be considered for the position
• The MQs will be verified prior to interview and/or appointment
• If it is determined that an applicant does not meet the MQs of the classification, the applicant may not be considered and withheld from the eligible list

Work for Warriors is a no-cost employment program of the California Military Department for Service Members, Veterans, and military family members. The Veteran Staffing Consultant for Department of Developmental Services - Headquarters is Martin Rivera.