JC-533321 Section Chief

This posting states its location as Sacramento County rather than a street address. The work is assigned within that county.

Classification: INFORMATION TECHNOLOGY SUPERVISOR II

Under general direction of the Enterprise Application Services Branch Chief, the incumbent supervises the mission-critical Cost Recovery System (CRS), which provides billing services for the Department of Developmental Services (Department) consumers residing in State-Operated Facilities and Department of State Hospitals patients; Developmental Center health systems; and vendor-supported Software-as-a-Service (SaaS) and Customer Relationship Management (CRM) platforms. The incumbent directly supervises section staff and serves as technical project manager for assigned application and modernization initiatives. Plans and coordinates project delivery, resolves technical issues, maintains system documentation, and works with business customers to improve system functionality. Develops requests for offer and statements of work, manages assigned contracts, and coordinates vendors, consultants, and internal technical teams from planning through deployment and ongoing support.

Effective July 1, 2025, State employees are subject to a salary reduction of three percent in exchange for five hours per month of the Personal Leave.

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You will find additional information about the job in the Duty Statement.

Working Conditions

Prolonged periods on a computer a majority of the time. May require on-call responsibility and occasional weekend support. Occasional travel including overnight or day trips.

Under Government Code 14200, this position is a hybrid, in-office/telework position, and may be subject to change. Incumbent can be required to report to the office, or any designated location at any time. Telework agreements can be modified and/or cancelled at any time. All commute expenses to the reporting location will be the responsibility of the selected candidate.

Pursuant to California Government Code requirements, candidates must be residents of the State of California at the time of appointment.

This position requires lawful authorization to work in the United States. The Department does not sponsor employment visas for this position.

Qualifications

Special Requirements:

• The Statement of Qualifications (SOQ) must be numbered in the same order as the following areas, typed in 12-point Arial font, single spaced, and be no more than two pages in length
• Use specific examples that identify your role, actions, and results
• Distinguish your contributions from those of the team
• Where direct experience is limited, explain how related experience prepares you for responsibility
• Applicants who fail to answer the questions or submit an SOQ may not be considered
• 1
• Describe a time you identified an inefficient business process and gained support for improving it
• How did you engage staff and business partners, address resistance, and prepare users for the change? Explain your role, how you measured success, and how you ensured the improvements were sustained. 2
• Describe your experience developing or managing an IT statement of work, procurement, or vendor engagement
• How did you establish measurable deliverables, acceptance criteria, service expectations, and cost controls? Provide an example of a vendor performance or delivery issue, explain how you resolved or escalated it within your authority, and describe the outcome. 3
• Describe a significant production incident or high-risk system change you managed for a business-critical application
• How did you assess service impact, protect sensitive data and data integrity, coordinate technical teams and vendors, and communicate with business partners? Explain how you verified recovery or successful implementation and used root-cause findings, documentation, or process improvements to prevent recurrence

Work for Warriors is a no-cost employment program of the California Military Department for Service Members, Veterans, and military family members. The Veteran Staffing Consultant for Department of Developmental Services - Headquarters is Martin Rivera.