Job Description
Part-Time Arrival Coordinator (CR) (05)
Job Summary:
As an Arrival Coordinator, you will be responsible for catering to a high volume of guest interactions while delivering world-class service and ensuring a seamless experience for guests arriving and departing at Disney’s Grand Californian Hotel and Spa. Every interaction is an opportunity to create a positive first impression, provide personalized service, and help Guests begin their memorable Disney experience. You will facilitate the guest transition from the front drive with the Valet team and into the lobby to the Front Desk Cast Members.
You will report to the Guest Services Bell & Valet Manager.
This is a Part-Time role.
What You Will Do
• Share detailed information with guests and Cast Members by answering questions related to the hotel and Resort, providing directions, sharing event information, and assisting with other services to help create a magical experience
• Proactively engage guests while providing personalized service, showing genuine interest, and anticipating the guest’s needs with the goal to leave a lasting impact
• Coordinate the arrival and departure experience by communicating with partners in Valet, Bell, Front Desk, Concierge, VIP coordinators, Special Activities Team, and Guest Relations Cast
• Maintaining performance expectations in areas such as Guest service, safety, efficiency, and quality
• Representing the Disney brand with professionalism, enthusiasm, and integrity in every interaction
Required Qualifications & Skills
• Part-Time Cast Members must be available to work any shift, including nights, weekends, and holidays, as well as ability to work more than three days per week
• Valid CA Driver’s license and clean driving record
• Flexible/adaptable (may work a variety of shifts including AM, PM weekends and Holidays)
• Demonstrated strong guest service skills. Ability to perform in a fast-paced environment and use guest recovery methods. Can anticipate the needs of Guests
• Strong verbal, interpersonal, and listening skills
• Self-directed to complete tasks with minimal supervision
• Ability to influence peers and partners to maintain a seamless arrival and departure experience
• Detail oriented, can complete repetitive tasks while maintaining quality
• Able to positively engage with guests, team members, and leaders
Physical Demands & Environmental/Working Conditions
• Walking / Standing: Constantly (up to 8 hours per day)
• Pushing / Pulling: Constantly up to 10 lbs., frequently up to 25 lbs., occasionally up to 50 lbs.
• Use of hands: Frequently
• Working Environment: Constantly working outside in sunlight and inclement weather
Preferred Qualifications
• Experience in a fast-paced and/or luxury hotel front-of-house role
• Knowledge of Forbes industry standards
The hiring range for this position in California is $27.50 an hour. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
About Disneyland Resort:
When Walt Disney opened Disneyland on July 17, 1955, he said he hoped it would be “a source of joy and inspiration to all the world.” Since then, the Disneyland Resort has welcomed more than 800 million guests, expanding to become an approximately 500-acre, multifaceted, world-class family resort destination, complete with two renowned Disney theme parks, three hotels and the exciting shopping, dining and entertainment area known as Downtown Disney District. Through a combination of creativity, technology and innovation, the resort brings storytelling to new heights, and Disneyland Resort cast members play an integral part in bringing that Disney magic to life for thousands of guests every day.
About The Walt Disney Company:
The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.
This position is with Walt Disney Parks and Resorts U.S., Inc., which is part of a business we call Disneyland Resort.
Walt Disney Parks and Resorts U.S., Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.
Chuck Callahan
State
Immediate Fill
At Disney, we recognize the commitment and dedication it takes to serve your country. We value the leadership skills and sense of purpose the military has instilled in you. With our cast members at the center of all we do, we welcome all military community members to step into a role unlike any other – and we are proud to say that Heroes Work Here!
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