Clarification from the agency

• THIS IS A DELEGATED EXAMINING ANNOUNCEMENT OPEN TO ALL U.S. CITIZENS. • DUTY LOCATION TO BE DETERMINED DURING SELECTION.

Oversees implementation of new system hardware and software and develops operating procedures. Monitors the ongoing operation of a complex network environment with a large number of users in an installation and ensures corrective action to restore operational service is accomplished.

Receives network, communications, and related operating systems from various sources such as design centers and commercial vendors and ensures that an inventory of all network hardware and software is maintained.

Along with all other correctional institution employees, incumbent is charged with responsibility for maintaining security of the institution. The staff correctional responsibilities precede all others required by this position and are performed on a regular and recurring basis.

Career Transition Programs (CTAP or ICTAP): These programs apply to Federal and/or DOJ employees who meet the definition of surplus or displaced from a position in the competitive service. To receive selection priority for this position, you must:

1. Meet CTAP or ICTAP eligibility criteria;
2. Be rated well-qualified for the position, scoring at least half of the total possible points for the vacancy KSAs or competencies; and
3. Submit the appropriate documentation to support your CTAP eligibility:
   • A copy of the agency notice (i.e., separation notice or agency RIF letter),
   • Most recent performance appraisal, and
   • Most recent SF-50 showing current/former position, grade, promotion potential, and duty location.
   • See USAJOBS' Career Transition Programs for more information.

EEO Statement/Policy: The United States government does not discriminate in employment on the basis of race, color, religion, sex, pregnancy, national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service or other non-merit factor. More information can be found here: U.S Department of Justice - Equal Employment Opportunity Policy

Key Requirements:

• U.S. Citizenship is Required.
• See Special Conditions of Employment Section.
• Selective Service Requirement

 

Qualifications

To be considered for this position you must meet the following requirements:

Basic Requirements:

Applicants may qualify by meeting or exceeding the minimum proficiency level established for each of the required competencies listed below,

GS-11:

The required competencies for the GS-11 grade level are Attention to Detail, Customer Service, Interpersonal Skills, Problem Solving, Teamwork, and Technical Competence.

GS-12:

The required competencies for the GS-12 grade level are Attention to Detail, Customer Service, Decision Making, Information Management, Interpersonal Skills, Oral Communication, Problem Solving, Teamwork, and Technical Competence.

Competency Definitions:

• Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
• Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
• Decision Making - Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals; causes change.
• Information Management - Identifies a need for and knows where or how to gather information; organizes and maintains information or information management systems.
• Interpersonal Skills - Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations.
• Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
• Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
• Teamwork - Encourages and facilitates cooperation, pride, trust, and group identity; fosters commitment and team spirit; works with others to achieve goals.
• Technical Competence - Uses knowledge that is acquired through formal training or on-the-job experience to perform one's job; works with, understands, and evaluates technical information related to the job; advises others on technical issues.

AND

Specialized Experience:

You must have one year of specialized experience at the next lower grade level (or equivalent). Specialized experience is experience that has equipped the applicant with the knowledge, skills, and abilities/competencies to perform successfully the duties of the position and is related to the work of the position to be filled but may now be obtained through other means. Such demonstratable knowledge, skills, and abilities/competences may be typically gained in the IT field or through the performance of work where the primary concern is IT.

Some examples of qualifying experience:

GS-11:

• Experience in training end users on policies, procedures, regulations, and directives.
• Experience in performing backups and recovery of databases and file storage using provided diagnostic tools.
• Experience in network system modifications and installations.

GS-12:

• Experience in writing policies, procedures, regulations, directives, and requirements related to physical, personnel, and information security.
• Experience in complex database and file accessing techniques, search strategies, database security procedures, backup and program recovery techniques, and testing techniques.
• Experience in developing training and providing formal or informal training to end users.

OR

GS-11, and GS-12:

Applicants may also be considered to have satisfied the minimum qualification requirements for a position if they can present evidence that clearly justifies a high evaluation of their competence, such as one or more of the following:

• Appropriate licensure, registration(s), certification(s); or
• A substantial record of experience, achievement, and publications that demonstrates eminence in the appropriate profession/technical field.

Applicants can qualify fully on the basis of licensure, certification, registration, or special training as an alternative to experience. Applicants must provide copies of all such documentation when submitting an application.

If applicable, credit will be given for any acceptable experience, including paid and unpaid, as well training or non-formal experience. To receive proper credit, you must show the actual time (such as number of hours worked per week) spent on the activities.

**Your eligibility for consideration will be based on your responses to the questions in the application.**

 

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

 

You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position.

You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics):

• Accountability
• Attention to Detail
• Customer Service
• Decision Making
• Flexibility
• Influencing/Negotiating
• Integrity/Honesty
• Interpersonal Skills
• Learning
• Reading Comprehension
• Reasoning
• Self-Management
• Stress Tolerance
• Teamwork

The USA Hire Assessments includes a cut score based on the minimum level of required proficiency in these critical general competencies. You must meet or exceed the cut score to be considered. You will not be considered for the position if you score below the cut score or fail to complete the assessment.

Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on an assessment may also result in your removal from consideration.

Your resume and supporting documentation will be used to determine whether you meet the job qualifications listed in this announcement. If you are found qualified for this job, your resume and supporting documentation will be compared to the responses you provided on the online assessment.

NOTE: Candidates within the top-quality category and who are eligible for veterans' preference will receive selection priority over non-veteran preference eligibles. If you are entitled to veterans' preference, you should indicate the type of veteran's preference you are claiming on your resume.

Although veterans' preference points are not assigned under the category rating procedures described under "How You Will Be Evaluated", veterans preference eligibles are listed ahead of non-veterans within each category for which they are qualified.

Preference eligibles who meet the minimum qualification requirements and who have a compensable service-connected disability of at least 10 percent must be listed in the highest quality category (except in the case of scientific or professional positions at the GS-9 level or higher). As noted above, an agency may not select a non-preference eligible in lieu of a preference eligible in the same category unless there are grounds for a passover and the agency has complied with the passover procedures at 5 U.S.C. § 3318(b).

To preview the application questionnaire, click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/13042693

 

Veterans' Preference Documentation:
Failure to submit all required documents at the time of application will result in the loss of claimed preference eligibility.

• DD-214: Veterans MUST provide a DD-214 demonstrating that they have been discharged or released from active duty under honorable conditions (i.e., the individual must have received either an honorable or general discharge).
• SF-15: If you are a disabled veteran, a Purple Heart recipient, widow/widower of a veteran, the spouse of a disabled veteran or the parent of a disabled or deceased veteran, you must submit:
  • A completed Standard Form (SF) 15, "Application for 10-Point Veteran Preference" AND all required documentation identified on the SF-15. NOTE: A Department of Veterans Affairs letter must contain the Veteran's Name and Combined Service-Connected Evaluation. For a copy of the most current SF-15, Click Here.
• If you are on active duty and expect to be discharged or released from active duty service within 120 days, you may submit a Certificate of Release or Discharge from Active Duty from the appropriate Branch Personnel Office containing the following information:
  1. The military service dates including the expected discharge or release date; and
  2. The character of service (must be an honorable or general discharge); and
  3. Any qualifying service/campaign/expeditionary medals.
• Resume (limited to 2 pages) must include your name, contact information, and relevant experience (cover letter optional). Experience that would not normally be part of the Federal employee's position is creditable when documented by satisfactory evidence of qualifying experience (e.g., a memorandum from the manager, Human Resource Manager, SF- 52, MOU, etc.). If providing a memorandum, it must follow the format below AND clearly cite the duties performed.
• To receive credit for experience, your resume and/or any satisfactory evidence must include:
  • Start date and end date in month/year format (MM/YYYY) AND
  • Number of hours worked per week.
• College transcript: includes the School Name, Student Name, Degree, and Date Awarded (if applicable).
  • NOTE: If you are selected, official transcript(s) will be required prior to your first day.
• SF-50: for proof of prior LEO coverage, if applicable.
• Proof of ICTAP/CTAP eligibility, Click Here, if applicable.

For more help, visit USAJOBS Help Center - How do I write a resume for a federal job?

We cannot be held responsible for incompatible software, delays in mail service, applicant application errors, etc.

 

Next steps

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.