Switch Technician with a Cisco Certified Network Associate (CCNA) Travis AFB
- Bowhead
- Travis AFB, Fairfield, CA, USA
- Sep 01, 2026
Job Description
Switch Technician with a Cisco Certified Network Associate (CCNA)
Overview
Switch Technician with a Cisco Certified Network Associate (CCNA) (TAFB-2026-25884):
Bowhead seeks a Switch Technician with a Cisco Certified Network Associate (CCNA) certification to support the Base Telecommunications System (BTS) contract at Travis Air Force Base, California. This position plays a critical role in maintaining the newly installed Cisco Unified Communications Manager (CUCM) supporting David Grant Medical Center and the surrounding hospital campus. This is a unique opportunity to join the team during the deployment of a new Cisco Unified Communications solution. Qualified candidates hired early in the contract will have the opportunity to participate in the installation, configuration, testing, and transition of the new CUCM environment before assuming long-term operations and maintenance responsibilities.
Responsibilities
Essential functions will include:
- Administer, operate, maintain, and troubleshoot Cisco Unified Communications Manager (CUCM) and associated Unified Communications infrastructure.
- Support installation, configuration, migration, testing, and cutover activities for the hospital's new Cisco Unified Communications platform.
- Configure Cisco IP telephones, voice gateways, Unity, virtual servers, network switches, UPS systems, and related voice infrastructure.
- Perform adds, moves, changes, and deletions (MACDs) for voice services.
- Install software upgrades, security patches, certificates, and licensing while coordinating implementation with Government personnel.
- Maintain system backups, configuration documentation, and accurate database records.
- Troubleshoot voice, VoIP, gateway, server, and network issues to restore critical communications services.
- Support E-911 services, voice mail administration, and Unified Communications applications.
- Coordinate scheduled maintenance and outages while minimizing operational impact.
- Participate in preventive maintenance inspections, system health checks, and performance monitoring.
- Maintain compliance with DoD cybersecurity requirements, Security Technical Implementation Guides (STIGs), and applicable Cisco best practices.
- Support 24/7 emergency restoration efforts as required for mission-critical telecommunications systems.
- Interface professionally with Government personnel, vendors, and other technical teams to support ongoing operations and future modernization efforts.
- Other duties as assigned
Qualifications
- Education
- High school diploma or equivalent required.
- Associate's degree in Information Technology, Computer Networking, Telecommunications, Computer Science, or a related technical field preferred.
- Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field is a plus but not required.
- Relevant military training or technical certifications may be substituted for formal education.
- Years of experience
- 3+ years of experience supporting Cisco Unified Communications (CUCM) and enterprise VoIP environments.
- Experience administering, maintaining, and troubleshooting Cisco Unified Communications Manager (CUCM).
- Experience with Cisco IP phones, voice gateways, Unity Connection, and supporting voice infrastructure.
- Experience performing software upgrades, patch management, licensing, and system backups.
- Experience troubleshooting Layer 2/Layer 3 network connectivity related to VoIP services.
- Required skills or certifications
- Cisco Certified Network Associate (CCNA) certification (required).
- DoD 8570/8140 IAT Level II certification (Security+).
- Experience administering Cisco Unified Communications Manager (CUCM).
- Experience supporting Cisco VoIP and Unified Communications environments.
- Working knowledge of Cisco voice gateways, Unity, UCS servers, virtual environments, and IP telephony.
- Experience performing software upgrades, patch management, certificate management, and licensing.
- Understanding of TCP/IP networking, routing, switching, VLANs, QoS, and voice over IP.
- Ability to troubleshoot complex voice and network issues in a mission-critical environment.
- Strong written and verbal communication skills.
- Ability to obtain and maintain required Government security credentials.
- Preferred Qualifications
- Experience supporting Department of Defense or Federal telecommunications systems.
- Experience with VMware, Cisco UCS, Cisco Unity Connection, Local Session Controllers, and E-911 systems.
- Experience with STIG compliance, PKI certificates, and Cisco Smart Licensing.
- Previous experience supporting hospital or healthcare communications environments.
- Intermediate to advanced level skills in Microsoft Office software suite - Word, Excel, Outlook, PowerPoint
- Ability to communicate effectively with all levels of employees and outside contacts
- Strong interpersonal skills and good judgment with the ability to work alone or as part of a team
Physical Demands:
- Must be able to lift up to 50 pounds
- Must be able to stand and walk for prolonged amounts of time
- Must be able to twist, bend and squat periodically
CLEARANCE REQUIREMENTS: There are currently no Security Clearance requirements for this position; however, candidates must be able to successfully pass a background check. Due to the location of this work, US Citizenship is required. Bowhead reserves the right to change this requirement if necessitated by business needs or contractual obligations.
Set Rate 38.75
Please note that the salary information is a general guideline only. Bowhead considers factors such as (but not limited to) scope and responsibilities of the position, candidate’s work experience, education/training, key skills, internal peer equity, as well as, market and business considerations when extending an offer.
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Applicants may be subject to a pre-employment drug & alcohol screening and/or random drug screen, and must follow UIC’s Non-DOT Drug & Alcohol Testing Program requirements. If the position requires, an applicant must pass a pre-employment criminal background history check. All post-secondary education listed on the applicant’s resume/application may be subject to verification.
Where driving may be required or where a rental car must be obtained for business travel purposes, applicants must have a valid driver license for this position and will be subject to verification. In addition, the applicant must pass an in-house, online, driving course to be authorized to drive for company purposes.
UIC is an equal opportunity employer. Ukpeaġvik Iñupiat Corporation (UIC) considers all applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender or gender identity, pregnancy, national origin, age, disability, military/veteran status, marital status, genetic information, or any other legally protected status EOE/D/V. Pursuant to The Alaska Native Claims Settlement Act 43 U.S.C. Sec. 1601 et seq., and subject to other state and federal requirements, UIC and its subsidiaries may legally grant certain preference in employment opportunities to UIC Shareholders and their Descendants. Please view Equal Employment Opportunity posters here.
All candidates must apply online at www.uicalaska.com, and submit a completed application for all positions they wish to be considered. Once the employment application has been completed and submitted, any changes to the application after submission may not be reviewed. Please contact a UIC HR Recruiter if you have made a significant change to your application. In accordance with the Americans with Disabilities Act of 1990 (ADA), persons unable to complete an online application should contact UIC Human Resources for assistance www.uicalaska.com/careers/recruitment/.
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
UIC Government Services (UICGS / Bowhead) provides innovative business solutions to federal and commercial customers in the areas of engineering, maintenance services, information technology, program support, logistics/base support, and procurement. Collectively, the fast-growing Bowhead Family of Companies offers a breadth of services which are performed with a focus on quality results. Headquartered in Springfield, VA, we are a fast-growing, multi-million-dollar company recognized as a top Alaska Native Corporation providing services across the Department of Defense and many federal agencies. Bowhead offers competitive benefits including medical, dental, vision, life insurance, accidental death and dismemberment, short/long-term disability, and 401(k) retirement plans as well as a paid time off programs for eligible full-time employees. Eligible part-time employees are able to participate in the 401(k) retirement plans and state or contract required paid time off programs.
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Chuck Callahan
State
Immediate Fill
Focused on the Future
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