Yuhaaviatam of San Manuel Nation
Highland, CA
ESSENTIAL DUTIES AND RESPONSIBILITIES 1. Assesses training needs and creates comprehensive plans that align with enterprise guest experience goals. Designs and delivers programs that reinforce Yaamava Brand Standards, Brand Champion Tasks, Forbes Travel Guide, Michelin, AAA standards and any other industry awards key to the operations success and brand positioning 2. Performs continual observations and inspections, formally reports findings, and makes recommendations for leadership assessments and continued training on: Compliance with policies, procedures, and controls Improvements to operational effectiveness Health and safety protocols and standards Employee effectiveness and performance Standard operating procedures Mystery Shop Program 3. Develops methods for evaluation of program effectiveness. Monitors and records of training activities. Maintains a current and accurate understanding of Service Standards and guest service expectations,...