Goodwill Southern California (San Bernardino)
Indio, CA
Primary Responsibility / Summary
Drive program success by overseeing a portion of the program team to consistently surpass participant support and case management standards, engaging with internal and external stakeholders, effectively track budgets, and ensuring compliance with organizational and program requirements. Serve as an additional case management resource when necessary for case load balancing and program performance goals.
Essential Duties & Responsibilities
Staff Supervision & Development:
Lead and develop a high-performing team by overseeing all aspects of participant support, training, and case management, conducting constructive performance appraisals, facilitating employee development, and ensuring fair and effective conflict resolution, to consistently exceed enrollment and placement goals for portion of the program team coaches/specialists.
Deliver targeted participant coaching/case management services, when needed.
Track individual and...