$61,839 - $87,014 yearly
The City of Sacramento
Sacramento, CA
THE POSITION THIS JOB POSTING WILL AUTOMATICALLY CLOSE UPON THE RECEIPT OF 250 APPLICATIONS OR AT THE FINAL FILING DEADLINE, WHICHEVER OCCURS FIRST. With supervisor approval, incumbents may be eligible for intermittent remote work; however, they must physically reside within the Sacramento region or have the ability to regularly report to a City of Sacramento physical worksite with little notice. This position is responsible for supervising the daily operations of the City’s 311 Contact Center, ensuring the delivery of accurate, efficient, and high-quality customer service across multiple communication channels. Incumbents oversee staff performance, training, scheduling, quality assurance, and dispatch operations while providing guidance on complex customer issues and ensuring compliance with established policies and procedures. The position analyzes operational data and performance metrics to identify trends, improve service delivery, and recommend process, policy,...