7 customer service jobs found

Job Description Benefits Manager – Section Manager II Under general guidance, leads the design, administration, and continuous improvement of OCTA’s employee benefits programs. This position oversees benefits strategy, program administration, compliance, vendor management, and staff development to ensure benefits programs are competitive, cost-effective, and aligned with the agency’s strategic goals. As a member of the Human Resources leadership team, this role helps shape programs that support employee well-being, recruitment, retention, and organizational success. This is an exempt position in salary grade 220: Min – $117,228.80 | Mid – $139,276.80 | Max – $161,304.00/year. The starting salary will be within this range based on qualifications. This posting will remain open until a candidate is selected. What You’ll Do Lead the administration and strategic direction of employee benefits programs, including health insurance, pension plans, deferred compensation,...

Job Description Join OCTA as a Coach Operator and play a vital role in safely transporting passengers throughout Orange County. You’ll provide exceptional customer service while operating agency motor coaches along designated routes. Effective, May 1, 2026, the hourly rate for this position is: $24.30/Hour - Training (6 weeks) $25.37/Hour - Upon certification (after training) $26.35/Hour- After 6 months ** $38.67/Hour - Top rate after 4years **Six (6) month increases are subject to terms of Collective Bargaining Agreement This position will remain open until filled. What You’ll Do Safely operate a motor coach and adhere to route schedules Provide excellent customer service, including assisting passengers and those with disabilities Collect fares, issue transfers, and make stop/transfer announcements Follow all traffic laws and agency policies Report accidents, incidents, and vehicle maintenance needs Complete required forms and...

Job Description OCTA is seeking a Senior Desktop Support Technician to diagnose, troubleshoot, and maintain desktop systems, software, peripheral equipment, and mobile devices. This role delivers high-quality customer service to help end users optimize their technology tools and improve overall productivity. This is a non-exempt position in Salary Grade ­­190: Min $42.06 – Mid $49.97 – Max $57.87/hour. The starting salary will be within this range based on qualifications. This posting will remain open until a candidate is selected. What You’ll Do Provide technical support to Board members and executives, including mobile device assistance and managing AV equipment for meetings and livestreams. Perform desktop image builds, upgrades, software installations, configurations, and coordinate user moves/adds/changes. Support technology projects by assisting with scope definition, installation, testing, documentation, and deployment of hardware and software. Oversee...

Job Description Senior Office Specialist Under minimal supervision, performs a variety of complex clerical, secretarial, and administrative duties in support of assigned department functions. This position provides high-level administrative support, coordinates critical departmental processes, prepares a variety of documents and reports, and serves as a key liaison between staff, management, vendors, and the public to ensure efficient departmental operations. This is a non-exempt position in salary grade 155: Min – $29.89 | Mid – $35.51 Max – $41.13/hour. The starting salary will be within this range based on qualifications. This posting will remain open until a candidate is selected. What You'll Do Provide advanced clerical, secretarial, and administrative support to assigned departments and programs. Coordinate board and committee calendars, process board reports, prepare meeting materials, and distribute final staff reports. Assist with procurement and...

Job Description Section Manager II – Customer Engagement Under general direction, oversees the Orange County Transportation Authority (OCTA) Customer Engagement section; oversees staff, consultants, and the contractor-operated Customer Information Center; ensures timely, accurate, accessible, multilingual, and customer-centered responses to inquiries, complaints, comments, compliments, and service requests received through phone, email, web, social media, in-person, and emerging digital channels; administers customer relationship management (CRM); and provides data-driven customer experience reports and improvements. This is an exempt position in salary grade 220: Min - $117,228.80 Mid - $139, 276.80, Max - $161,304.00/annually. The starting salary will be within this range based on qualifications. This posting will remain open until a candidate is selected. What You’ll Do Lead OCTA's Customer Engagement team, Customer Information Center, and customer service...

Job Description Customer Relations Specialist – Customer Relations Under general supervision, investigates customer comments and complaints regarding the OC Bus system, OC ACCESS service, 91 Express Lanes and various other agency services and projects; strategizes resolutions and provides both verbal and written responses to customers. Responds to escalated and difficult customer calls. When assigned to oversee the contracted customer information center, provides training, communicates, and troubleshoots policy and procedural issues, and prepares and reports operational statistics. Compiles and analyzes customer comment statistics for reporting. This is a non-exempt position in salary grade 160: Min - $31.39, Mid - $37.29, Max - $43.18/hour. The starting salary will be within this range based on qualifications. This posting will remain open until a candidate is selected. What You’ll Do Respond to customer emails, letters, social media comments, and escalated...

Job Description Human Resources Business Partner/Human Resources Business Partner, Senior OCTA is seeking an experienced Human Resources professional to serve as a strategic partner to assigned business units. This position acts as the primary point of contact for a broad range of human resources activities, providing consultation, guidance, and solutions that align people strategies with organizational goals. The selected candidate may be hired at the Human Resources Business Partner or Human Resources Business Partner, Senior level based on qualifications and experience. Under general supervision (HR Business Partner) or general direction (HR Business Partner, Senior), this role partners closely with leaders and managers to address workforce challenges, implement HR initiatives, and support a high-performing, engaged workforce. The Senior level is responsible for the most complex assignments, projects, and organizational initiatives and operates with greater...