21 customer service jobs found in Whittier, CA

Job Description Join OCTA as a Coach Operator and play a vital role in safely transporting passengers throughout Orange County. You’ll provide exceptional customer service while operating agency motor coaches along designated routes. Effective, May 1, 2026, the hourly rate for this position is: $24.30/Hour - Training (6 weeks) $25.37/Hour - Upon certification (after training) $26.35/Hour- After 6 months ** $38.67/Hour - Top rate after 4years  **Six (6) month increases are subject to terms of Collective Bargaining Agreement  This position will remain open until filled. What You’ll Do Safely operate a motor coach and adhere to route schedules Provide excellent customer service, including assisting passengers and those with disabilities Collect fares, issue transfers, and make stop/transfer announcements Follow all traffic laws and agency policies Report accidents, incidents, and vehicle maintenance needs Complete required forms and...

Job Description College Intern – Contracted Services Join OCTA’s Contracted Services team as a College Intern and gain hands-on experience supporting transit operations and contractor performance oversight for services that help keep Orange County moving. In this role, you will assist with operational data analysis, performance monitoring, reporting, field observations, and contractor coordination while learning how OCTA evaluates the quality, reliability, safety, and compliance of contracted transit services. You will work alongside experienced transportation professionals and gain exposure to the day-to-day processes used to monitor service delivery and support a positive customer experience. OCTA's College Intern Program is a year-round paid student/intern program. You will gain real world work experience on meaningful projects under the guidance of a transportation professional. You will have the opportunity to use problem solving, communication and...

Job Description College Intern – Specialized Transit Services Join OCTA’s Specialized Transit Services team as a College Intern and gain hands-on experience supporting programs and services that provide mobility and transportation options throughout Orange County. In this role, you will support one of the department’s three sections and assist with activities such as program administration, data analysis and reporting, customer and community outreach, contract compliance, research, and process improvement. You will contribute to projects that support the effective delivery of specialized transportation programs while gaining exposure to the important role these services play in connecting communities across Orange County. Under direct supervision, you will perform a variety of professional entry-level duties related to your major field of study and the sponsoring department's current business operations. As a College Intern, you will be exposed to OCTA's career...

Job Description Strategic Rail Planning Manager (LOSSAN) Under general direction, the Strategic Rail Planning Manager leads strategic and operational rail planning initiatives supporting safe, efficient, reliable, and sustainable passenger rail service throughout the LOSSAN (Los Angeles – San Diego – San Luis Obispo) Rail Corridor. This role oversees service and corridor planning, capacity analysis, timetable development, planning studies, operational coordination, and short- and long-range rail mobility initiatives. Serving as the Agency’s lead for corridor and service planning, this position works across Operations, Capital Programs, Finance, Marketing, member agencies, rail operators, regulators, and other partners to align service planning with operational considerations, passenger experience, regional mobility goals, capital investments, regulatory requirements, and funding priorities. This is an exempt management position in Salary Grade 245: Min $149,614.40 – Mid...

Job Description Administrative Specialist – Marketing & Public Outreach Under general supervision, the Administrative Specialist provides complex and responsible administrative support to OCTA’s Marketing and Public Outreach departments. This position plays an important role in keeping departmental operations organized and efficient by coordinating administrative activities, supporting budget and contract processes, preparing high-quality materials, and serving as a liaison with internal and external stakeholders. The ideal candidate is a highly organized, detail-oriented professional who enjoys supporting multiple functional areas, managing competing priorities, and contributing to a collaborative, fast-paced environment. This is a non-exempt position in salary grade 160: Min – $31.39 | Mid – $37.29 | Max – $43.18/hour. The starting salary will be within the established range based on qualifications. This posting will remain open until a candidate is selected....

Job Description Department Manager - IS Enterprise Business Solutions Under the direction of the Chief Information Officer, provides strategic and operational leadership for OCTA’s Enterprise Business Solutions functions. This position leads mission-critical enterprise applications, data warehousing and integration, business intelligence and analytics, enterprise content management, SharePoint, collaboration, automation, eForms, and low-code solutions. The Department Manager establishes technology strategies, priorities, governance, and service delivery aligned with organizational goals; partners with business leaders to modernize processes and deliver measurable value; and oversees technology initiatives, budgets, contracts, vendors, and workforce development. This is an exempt position in salary grade 260: Min – $173,180.80 | Mid – $205,753.60 | Max – $238,305.60/year. The starting salary will be within this range based on qualifications. This posting will remain open...

Job Description Administrative Specialist – Safety and Environmental Compliance Under minimal supervision, provides complex and responsible administrative support to OCTA’s Health, Safety and Environmental Compliance (HSEC) department. This position plays an important role in supporting employee health and safety programs, regulatory compliance, training, department projects, and agency-wide initiatives while maintaining accurate and confidential records. This is a non-exempt position in salary grade 160: Min – $31.39 | Mid – $37.29 | Max – $43.18/hour. The starting salary will be within this range based on qualifications. This posting will remain open until a candidate is selected. What You’ll Do Provide comprehensive administrative support for HSEC programs, projects, training, and department operations. Prepare, proofread, and coordinate correspondence, reports, meeting materials, Board items, presentations, forms, and other documents. Maintain confidential...

Job Description Department Manager – Enterprise Cybersecurity Under the direction of the Chief Information Officer, the Department Manager – Enterprise Cybersecurity establishes, directs, and advances OCTA’s enterprise cybersecurity program, protecting information, technology, transportation operations, and critical infrastructure from evolving cyber risks. As OCTA’s senior cybersecurity leader, this position provides strategic direction for cybersecurity governance and risk management, security operations and incident response, data privacy and classification, and the secure adoption of cloud, artificial intelligence, operational, and emerging technologies. The role advises executive leadership on cybersecurity posture, material risks, resilience, regulatory obligations, significant incidents, and strategic investment priorities while building a mature, risk-based cybersecurity program that enables OCTA’s business and public-service objectives. This is an exempt position...

Job Description Marketing Specialist Associate Under direct supervision, supports marketing and public outreach programs designed to increase awareness and use of OCTA projects, programs, and services. This entry-level role assists with marketing campaigns, community engagement, events, social media, and communications targeting diverse audiences throughout Orange County. This is a non-exempt position in salary grade 170: Min – $34.61 | Mid – $41.12| Max – $47.62/hour. The starting salary will be within this range based on qualifications. This posting will remain open until a candidate is selected. What You’ll Do Assist with marketing and public awareness campaigns using advertising, events, email, social media, and promotions Develop and distribute marketing materials and public outreach collateral Support community meetings, workshops, focus groups, and outreach events Coordinate event logistics, staffing, materials, and site requirements Monitor website and...

Job Description College Intern – Contracts Administration and Materials Management (CAMM) Join OCTA’s Contracts Administration & Materials Management (CAMM) team as a College Intern and gain hands-on experience supporting public-sector procurement and contract administration activities that help deliver capital projects and support OCTA’s day-to-day operations. In this role, you will assist with competitive solicitations, purchasing activities, vendor research, contract documentation, records management, and other procurement-related functions. Depending on assignment, you may support procurement for major transportation projects or the goods and services needed to maintain and operate OCTA’s transit system, while gaining valuable exposure to the full public contracting process. Under direct supervision, you will perform a variety of professional entry-level duties related to your major field of study and the sponsoring department's current business operations. As...

Job Description Marketing Account Manager (Marketing Specialist/Marketing Specialist, Senior) Under general direction, leads, coordinates, and manages innovative marketing programs.  Develops and implements innovative marketing programs with emphasis on research, strategic planning, execution, problem solving and evaluation. Marketing Specialist is a non-exempt position in salary grade 180. Min – $36.86 | Mid – $44.03 | Max – $51.20/hr. Marketing Specialist, Senior is an exempt position in salary grade 190. Min – $84,531.20 | Mid – $100,984.00 | Max – $117,416.00 The starting salary will be within this range based on qualifications. This posting will remain open until the candidate is selected. What You’ll Do Lead, develop, and execute innovative marketing campaigns, advertising programs, and promotions aligned with strategic goals Design and implement creative strategies to increase awareness and adoption of alternative transportation options Manage...

Job Description OCTA is seeking a Transit Technical Services Manager to lead the planning, procurement, refurbishment, deployment, and performance management of the agency’s bus fleet and related technologies. This role oversees multimillion-dollar rolling stock projects, manages budgets and schedules, ensures technical compliance, mentors project managers, and resolves complex engineering issues across the lifecycle of OCTA vehicles. This is an exempt position in Salary Grade 220: Min $117,228.80 – Mid $139,276.80 – Max $161,304.00/year. The starting salary will be within this range based on qualifications. The position will remain open until a candidate is selected. What You'll Do Lead engineering planning, technical development, and execution of multimillion-dollar rolling stock procurements, fleet modernization initiatives, vehicle refurbishments, repowers, mid-life overhauls, and engineering campaigns. Develop technical specifications, engineering...

Job Description Under general guidance, the Senior Workers’ Compensation Program Specialist leads the implementation and administration of OCTA’s workers’ compensation claims program and provides oversight of the agency’s third-party administrator (TPA). Serving as an organizational subject matter expert, this role develops program strategies, policies, performance measures, and cost-containment initiatives while ensuring compliance with applicable workers’ compensation laws and requirements. This position combines advanced claims expertise, data analytics, financial oversight, technology, and strategic relationship management to improve outcomes for injured employees and strengthen OCTA’s workers’ compensation program. This is an exempt position in salary grade 195: Min – $91,852.80 | Mid – $109,137.60 | Max – $126,401.60/year. The starting salary will be within this range based on qualifications. This posting will remain open until a candidate is selected. What You’ll...

Job Description Safety Management Systems (SMS) Program Manager Under limited direction, the Safety Management Systems Manager leads the planning, implementation, oversight, and continuous improvement of OCTA’s Safety Management System (SMS) and Public Transportation Agency Safety Plan (PTASP). Serving as the agency’s subject matter expert, this position directs SMS/PTASP regulatory compliance efforts and works across the organization to strengthen safety practices, identify and mitigate risk, and promote a positive safety culture. This highly visible role partners with employees, management, executive leadership, and regulatory agencies to ensure OCTA’s safety programs meet Federal Transit Administration (FTA) and applicable State Safety Oversight requirements. This is an exempt management position , salary grade 220; Min $117,228.80 – Mid $139,276.80 – Max $161,304.00 per year. The starting salary will be within the established range based on qualifications.   This...

Job Description Section Manager II – Customer Engagement Under general direction, oversees the Orange County Transportation Authority (OCTA) Customer Engagement section; oversees staff, consultants, and the contractor-operated Customer Information Center; ensures timely, accurate, accessible, multilingual, and customer-centered responses to inquiries, complaints, comments, compliments, and service requests received through phone, email, web, social media, in-person, and emerging digital channels; administers customer relationship management (CRM); and provides data-driven customer experience reports and improvements. This is an exempt position in salary grade 220: Min - $117,228.80 Mid - $139, 276.80, Max - $161,304.00/annually. The starting salary will be within this range based on qualifications.  This posting will remain open until a candidate is selected. What You’ll Do Lead OCTA's Customer Engagement team, Customer Information Center, and customer service...

Job Description Benefits Manager – Section Manager II Under general guidance, leads the design, administration, and continuous improvement of OCTA’s employee benefits programs. This position oversees benefits strategy, program administration, compliance, vendor management, and staff development to ensure benefits programs are competitive, cost-effective, and aligned with the agency’s strategic goals. As a member of the Human Resources leadership team, this role helps shape programs that support employee well-being, recruitment, retention, and organizational success. This is an exempt position in salary grade 220: Min – $117,228.80 | Mid – $139,276.80 | Max – $161,304.00/year. The starting salary will be within this range based on qualifications.   This posting will remain open until a candidate is selected. What You’ll Do Lead the administration and strategic direction of employee benefits programs, including health insurance, pension plans, deferred compensation,...

Job Description Human Resources Business Partner/Human Resources Business Partner, Senior OCTA is seeking an experienced Human Resources professional to serve as a strategic partner to assigned business units. This position acts as the primary point of contact for a broad range of human resources activities, providing consultation, guidance, and solutions that align people strategies with organizational goals. The selected candidate may be hired at the Human Resources Business Partner or Human Resources Business Partner, Senior level based on qualifications and experience. Under general supervision (HR Business Partner) or general direction (HR Business Partner, Senior), this role partners closely with leaders and managers to address workforce challenges, implement HR initiatives, and support a high-performing, engaged workforce. The Senior level is responsible for the most complex assignments, projects, and organizational initiatives and operates with greater autonomy and...

Job Description Executive Assistant I - Rail Operations Under general supervision, the Executive Assistant I performs a wide variety of administrative, secretarial, and technical duties in support of a Director-level position. This role manages critical administrative functions, coordinates complex activities, and ensures smooth day-to-day operations by addressing matters that do not require the direct attention of executive leadership. This is a non-exempt position in salary grade 160: Min $31.39 – Mid $37.29 – Max $43.18/hour. The starting salary will be within this range based on qualifications. This posting will remain open until a candidate is selected. What You’ll Do Provide high-level administrative and clerical support to a Director Serve as liaison between executive leadership, agency staff, management, and the public Manage complex calendars, schedule meetings, and coordinate travel arrangements Prepare Board agenda items and supporting materials...

Job Description Deputy Managing Director – Operations, LOSSAN Rail Corridor Agency Under minimal direction, provides executive leadership and oversight of operational, programmatic, and service delivery activities for the LOSSAN (Los Angeles – San Diego – San Luis Obispo) Rail Corridor Agency. This position leads operational integration, service delivery coordination, capital program implementation support, and passenger-focused initiatives supporting the Pacific Surfliner and broader LOSSAN Rail Corridor. Works closely with member agencies, operators, host railroads, regulators, and internal partners to advance safe, reliable, efficient, and customer-focused rail service. This is an exempt, executive level management position in salary grade 285: Min – $221,020.80| Mid – $262,579.20 | Max – $304,116.80/annually.  The starting salary will be within this range based on qualifications. This posting will remain open until a candidate is selected. What You’ll Do Lead...

Job Description College Intern – Marketing & Customer Engagement Join OCTA’s Marketing team as a College Intern and gain hands-on experience supporting community outreach, marketing campaigns, and digital content initiatives that promote public transportation programs across Orange County. In this role, you will assist with event coordination, content development, website updates, and marketing analysis to help engage the public and enhance awareness of OCTA’s services. You will contribute to both in-person outreach efforts and digital marketing activities, supporting initiatives that connect communities to accessible and reliable transportation. Under direct supervision, you will perform a variety of professional entry-level duties related to your major field of study and the sponsoring department's current business operations. As a College Intern, you will be exposed to OCTA's career opportunities in the transportation industry. You will gain deeper awareness...