2 program management analyst iii jobs found in Orange

Job Description Section Manager II – Customer Engagement Under general direction, oversees the Orange County Transportation Authority (OCTA) Customer Engagement section; oversees staff, consultants, and the contractor-operated Customer Information Center; ensures timely, accurate, accessible, multilingual, and customer-centered responses to inquiries, complaints, comments, compliments, and service requests received through phone, email, web, social media, in-person, and emerging digital channels; administers customer relationship management (CRM); and provides data-driven customer experience reports and improvements. This is an exempt position in salary grade 220: Min - $117,228.80 Mid - $139, 276.80, Max - $161,304.00/annually. The starting salary will be within this range based on qualifications.  This posting will remain open until a candidate is selected. What You’ll Do Lead OCTA's Customer Engagement team, Customer Information Center, and customer service...

Job Description Benefits Manager – Section Manager II Under general guidance, leads the design, administration, and continuous improvement of OCTA’s employee benefits programs. This position oversees benefits strategy, program administration, compliance, vendor management, and staff development to ensure benefits programs are competitive, cost-effective, and aligned with the agency’s strategic goals. As a member of the Human Resources leadership team, this role helps shape programs that support employee well-being, recruitment, retention, and organizational success. This is an exempt position in salary grade 220: Min – $117,228.80 | Mid – $139,276.80 | Max – $161,304.00/year. The starting salary will be within this range based on qualifications.   This posting will remain open until a candidate is selected. What You’ll Do Lead the administration and strategic direction of employee benefits programs, including health insurance, pension plans, deferred compensation,...