92 office manager jobs found in Highland

ESSENTIAL DUTIES AND RESPONSIBILITIES 1.    Supervises the operation of Front Desk and provides support to Team Members as needed. Supervisor monitors daily performance of Front Desk Team Members to ensure duties are completed accurately, efficiently and timely. Oversees Hotel Front Desk processes: ensuring rooms and services are correctly accounted for; provides direction to team members on cash handling, credit cards and other forms of payment  in accordance with hotel credit and cash handling policies. Monitors and assists with work schedules and special assignments. Welcomes guests with friendly demeanor and ensures Team Members are following Yaamava’ Brand Service Standards. Demonstrates thorough knowledge of hotel information including but not limited to latest promotions, rates, products and availability. 2.    Assists in training and communicating with team members on new processes, procedures, electronic or systems applications, and guest services. Leads team members...

ESSENTIAL DUTIES AND RESPONSIBILITIES 1.    Is responsible for creating a memorable guest experience by providing exceptional service to all patrons. Ensures all aspects of the F&B guest experience, department programs, and policies are followed. Serves as an extension to leadership, assists management and team as needed to ensure Yaamava’ Brand Service Standards and successful daily operations.   2.    Is responsible for addressing guest inquiries, concerns, and complaints promptly and professionally prior to getting a manager involved. Coordinates the needs of the guest to the team, kitchen staff, and other departments while escalating any guest or team members’ concerns to leadership.   3.    Assists and confirms all appropriate side work duties are being performed during operations as necessary. Ensures assignment of team member tasks while monitoring and maintaining the cleanliness of the venue. The Lead F&B Attendant is responsible for maintaining cleanliness and...

ESSENTIAL DUTIES AND RESPONSIBILITIES 1.    Leads the planning, design, and execution of landscape maintenance, seasonal decor, and floral installations, ensuring proper preventative maintenance of all exterior grounds, including parking areas, pathways, and resort perimeters. Implement sustainable horticulture practices that align with environmental and brand guidelines, conduct regular inspections to ensure adherence to safety and aesthetic standards, and manage and upkeep all seasonal and promotional displays throughout the resort. 2.    Manages budgets for landscape projects, groundskeeping, exterior maintenance, seasonal decor, and floral arrangements while optimizing resources. Ensure cost-effective procurement and inventory control of plants, materials, and decor elements. Maintain financial records and report on expenditures, justifying budget needs 3.    Ensures all horticulture and exterior maintenance work complies with OSHA, ADA, and resort brand standards....

ESSENTIAL DUTIES AND RESPONSIBILITIES 1.    Engages Hotel guests to enhance service experience. Effectively provides information on all outlets within hotel and is knowledgeable of all hours of operations and all Hotel offerings (Restaurants & Bars, Lounge and Casino).  Works closely with all other departments such as restaurants, spa and entertainment to make sure guest needs are met. 2.    Responds to special requests from guests with unique needs and follows up to ensure satisfaction.  Gathers, summarizes, and provides local area knowledge to inform guests about property and surrounding area’s amenities, (including special events and local activities).  Contacts appropriate individual or department (Bell Person, Housekeeping, Food & Beverage etc.) as needed to resolve/address guest requests or concerns. 3.    Safeguards confidential nature of guest, department, and enterprise data; adheres to all health and safety policies and procedures set by enterprise.  Reports...

ESSENTIAL DUTIES AND RESPONSIBILITIES 1.    Serves as the subject matter expert for disability accommodation requests and leave programs to ensure alignment with applicable laws and enterprise policies and procedures. Updates Human Resources team members on applicable State and Federal changes related to any disability accommodation programs. 2.    Works closely with the enterprise third-party administrator in handling and processing all Leave of Absence related claims. Reviews documentation from the third-party administrator, team members, and medical providers to ensure its accuracy, completeness, and conformance to the workflow process prior to moving cases forward. Completes outbound leaves, extensions, and return-to-work actions in Workday on a timely basis. 3.    Maintains reasonable communication with team members on leave to facilitate a smooth return to work by relaying communication between team members and their leaders during leave within reason. Coordinates with...

ESSENTIAL DUTIES AND RESPONSIBILITIES 1.    Strategic Pricing & Optimization Develops and implements portfolio revenue strategies, including setting rate strategies and managing portfolio inventory to maximize top-line revenue and long-term asset value. Oversees revenue strategy and performance for a multi-property portfolio of luxury branded and independent resorts. Ensures strategic alignment and daily execution across property teams, including sales, marketing, distribution, and operations. 2.    Budgeting & Forecasting Reporting Leads the development of annual and long‑range portfolio-wide revenue budgets and forecasts, and pacing strategies, leveraging historical performance, market trends, and competitive behavior to produce accurate, actionable projections for ownership and leadership. Delivers enterprise level insights and executive briefings for ownership, including segmentation performance, forward-looking demand risk/opportunity analysis, and predictive...

ESSENTIAL DUTIES AND RESPONSIBILITIES 1.    Is responsible for creating a memorable guest experience by providing exceptional service to all patrons. Ensures all aspects of the F&B guest experience, department programs, and policies are followed. Serves as an extension to leadership, assists management and team as needed to ensure Yaamava’ Brand Service Standards and successful daily operations.   2.    Is responsible for addressing guest inquiries, concerns, and complaints promptly and professionally prior to getting a manager involved. Coordinates the needs of the guest to the team, kitchen staff, and other departments while escalating any guest or team members’ concerns to leadership.   3.    Assists and confirms all appropriate side work duties are being performed during operations as necessary. Ensures assignment of team member tasks while monitoring and maintaining the cleanliness of the venue. The Lead F&B Attendant is responsible for maintaining cleanliness and...

Essential Duties & Responsibilities 1. Provides highest level of service experience to guests during all interactions and actively aspiring to reach Department and enterprise defined goals and objectives.  Welcomes guests with friendly and sincere demeanor while meeting Forbes Travel Guidelines (i.e. guest’s registrations are completed within five minutes, conversations are seamless, calm, and clear, avoiding slangs and phrase fragments), Assists with all guest’s reservations, as well as folios and billing questions.  Addresses guest’s concerns and resolves issues with expedited follow-up.  Goes above and beyond to recover any service opportunities and exceed guest expectations. 2.Communicates and collaborates with all department leaders and hourly team members to ensure guest experience is personalized and executed seamlessly.  Maintains proper record keeping for guest accounts; remaining knowledgeable and current on all Hotel offerings and local surroundings to provide...

ESSENTIAL DUTIES AND RESPONSIBILITIES 1.    Supports Product Development leadership in product ideation and seasonal drop concepting. Assists with inspirational research, competitive analysis, mood boards, and concept presentations using Adobe Creative tools and presentation software, following brand and creative direction. 2.    Gathers, enters, and maintains accurate merchandise and product development information within product databases and PLM systems. Builds product requisitions with critical attention to accuracy, supports SKU setup for new product launches, and communicates timelines and required information to both Retail Buying and Product Development teams. 3.    Assists with smaller design projects under the direction of the Product Development Supervisor, including basic graphics updates, file preparation, and design revisions. Works within established templates and brand guidelines; does not own final design approvals or creative direction. 4.    Assists Senior...

ESSENTIAL DUTIES AND RESPONSIBILITIES 1. Serves as day of show manager for all site audio/visual projects in the theater, in collaboration with other departments such as Information Technology, Facilities, Fire and Casino Marketing, to plan, implement and complete all events on time and within budget. Supports strategic direction of Event Center Entertainment Department, including operating procedures, structure and efficiency in order to provide maximum value to Yaamava’ Resort & Casino.   2. Ensures all technical and physical elements are ready for the event by providing contractors with technical and physical data (blueprints) on the facility to include electrical, lighting, sound, and plumbing information. Advises performers and private contractors on space utilization, special arrangements, building policies, and fire regulations. Creates and distributes information, procedures, and rules regarding AV needs for on and off-site promotions.  Remains current on new AV...

ESSENTIAL DUTIES AND RESPONSIBILITIES 1.  Leads the lighting operations for the theater. Ensure standards and procedures are adhered to and communicate any concerns to department management. 2.  Tests and resolve equipment issues. Performs the load-in of band equipment and rental equipment. Set up breakdown band and event equipment in the direction of the Production management team. 3.  Oversee and operates lighting control boards and programming. Focuses lighting and makes adjustments to artist and tour specifications. 4.  Create and distribute lighting plot plans. Ensure event lighting needs are scheduled and met. 5.  Performs all necessary maintenance and repairs of all equipment and expedites issues as necessary to appropriate service vendors.  Develop preventative maintenance programs and procedures. 6.  Assists with production throughout the event as needed. Assists the technical advance with artist’s representatives. Communicate with the production manager to determine...

ESSENTIAL DUTIES AND RESPONSIBILITIES 1. Plans schedule for and operates overhead and outlet music systems and assists with the creation of custom digital programming and audio playlists to meet enterprise requirements around music genres, volume and input/outputs. 2. Supports A/V streaming platforms to ensure correct content is being delivered to the appropriate areas. 3. Set-ups, tests and operates a variety of A/V equipment including, but not limited to, microphones, speakers, projectors, video screens, and video monitors. 4. Performs necessary maintenance and repairs of all equipment and expedite maintenance issues as necessary to appropriate service vendors. 5. Transports, set-ups, removes and operates A/V equipment for onsite and offsite Yaamava’ meetings and events. 6. Tracks and maintains inventory of A/V equipment leveraging a centralized asset management database. 7. Documents troubleshooting and resolution steps via the existing knowledge base program to reduce...

ESSENTIAL DUTIES AND RESPONSIBILITIES 1.  Manages day-to-day operations and first-line maintenance of RX Music, lighting, and activation programming systems. Supports by executing music playlists, video content, and lighting systems in alignment with property branding and guest expectations. 2.  Directs the project management and strategic visioning for all VIBE A/V projects across the entirety of Yaamava’ Resort and Casino. Serves as project manager for all site audio/visual projects while collaborating with key stakeholders to plan, implement and complete all events in a timely manner and within the appropriate budget. Supports the strategic direction of the Entertainment department, including operating procedures, structure and efficiency in order to provide maximum value to Yaamava’ Resort and Casino. 3.  Holds responsibility for the financial accounting and reconciliation process for all VIBE A/V related projects. Oversees the budget process and vendor bid process to...

ESSENTIAL DUTIES AND RESPONSIBILITIES 1.    Develops, analyzes, and maintains departmental annual budgets across multiple cost centers; compiles and analyzes financial data and trends, prepares budget estimates with justification, provides relevant recommendations, and ensures timely submission of required documentation in alignment with department standards. 2.    Monitors expenditures by tracking capital projects, vendor invoices, reconciling purchase orders, and verifying payment accuracy using financial accounting systems; reviews and verifies invoices for accuracy against budget, purchase orders, and/or contracts and agreements; Prepares and analyzes monthly expenditure and staffing reports for departmental management. 3.    Conducts quantitative and qualitative assessments to identify trends, risks, and opportunities for improvement; assesses various cost benefit scenarios; preforms “what-if” analysis; recommends data-driven strategies to enhance reporting accuracy and...

ESSENTIAL DUTIES AND RESPONSIBILITIES   1.    Oversees the operation of cooling towers, blowers, chillers, Cogen system, boilers, and other plant equipment. Ensures guest comfort through operation of the building automation systems to maintain building climate controls. Communicates work performed and/or updates and maintains daily required log keeping. Participates in training programs to stay current on industry best practices and safety protocols.  2.    Inspects and performs preventative maintenance to ensure clear milestones are set and followed, including mechanical, electrical, HVAC, and environmental management systems. Reviews and updates plant logs, develops preventive maintenance instructions, and assists the Assistant Manager in planning routine maintenance and shutdowns. Conducts risk assessments of equipment failures, minimizing risk, and implements new technologies to improve equipment reliability and efficiency. Ensures all maintenance activities are documented...

ESSENTIAL DUTIES AND RESPONSIBILITIES 1. Collaborate with various departments as a neutral agent to efficiently resolve guest concerns, fostering a seamless and memorable visit. Enhance the guest experience by maintaining a heightened awareness of the casino floor, actively monitoring service delivery, and ensuring alignment with Yaamavá’ Service Standards. Leads the Customer Experience support team focusing on enhancing the guest experience. Responsible for their professional development, effective performance and mentorship.   2. Maintains a comprehensive understanding of departmental operations and leadership objectives to drive effective decision making with a resolution-oriented approach. Respond proficiently to emergency situations, coordinating with external and regulatory agencies and handling patron exclusions. Ensure compliance with internal controls and HR policies to support team member incidents, including suspensions, fostering a fair and structured work...

ESSENTIAL DUTIES AND RESPONSIBILITIES   1.    Assists Assistant Manager, Housekeeping/Hotel in leading all Housekeeping operations.  Assists in monitoring and evaluating all daily departmental activities for assigned team members to ensure successful day-to-day management of operations.  Works collaboratively with other Hotel departments to ensure seamless customer service and quality performance of team members.  Assists with assignment/distribution of room assignments and work duties.  Coordinates scheduling and completion of deep cleaning and related assigned projects.  Ensures timely and efficient execution of guest room turnover as defined by service standards established by Hotel management.  Ensures adherence to Hotel and enterprise brand standards at all times.  2.    Keeps up to date on health and safety policies and procedures and ensures all team members consistently meet standards of safety, cleanliness and maintenance throughout Department, including ensuring all...

ESSENTIAL DUTIES AND RESPONSIBILITIES 1. Responsible for cleaning and sanitizing various kitchen equipment, including china, glassware, flatware, and smallware, following established procedures to meet current guidelines and regulations. Conducts and maintains the cleaning, sanitizing, and disinfecting of all kitchen equipment, including but not limited to stoves, ovens, grills, broilers, fryers, refrigerators, tables, and all stainless-steel surfaces.   2. Responsible for overall cleanliness, organization, and preparedness of immediate workspace and assigned areas following procedures in place. Maintains cleanliness in the kitchen area by sweeping, brushing, and mopping floors. Cleans FRP walls, ceiling tiles, light fixtures, and air vents. Cleans the dish machine and three-compartment sinks throughout the shift by emptying water, cleaning all screens and drapes, and cleaning the inside of the machine, including all water tanks. Sorts and removes trash and garbage, placing...

ESSENTIAL DUTIES AND RESPONSIBILITIES 1. Maintains designated workstation ensuring that recipes are consistent in flavor profiles, quality, and appearance; ensures production time frames are adhered to for all menu/food items being produced on assigned station; ensures workstations are fully stocked for forecasted business flow and restock before end of shift.   2. Possesses adequate knowledge of basic food products (meat, poultry, fish, produce, dry goods, etc.) and standard food production equipment.  Possesses adequate knife skills and is responsible for sufficiently performing all basic cooking method.  Multitasks within basic cooking methods to ensure no interruption in servicing of the guests.   3. Maintains understanding of the food rotation method “FIFO”; directly responsible for labeling and dating all food items on their designated station as well as the kitchen as a whole; ensures all food items are within expiration dates or if not, that they are disposed of and...

ESSENTIAL DUTIES AND RESPONSIBILITIES 1.    Communicates with guests in an attentive and welcoming manner. Efficiently and accurately expedites large quantities of drinks during peak hours, while simultaneously serving multiple guests. Service may include delivering food items, ensuring plates are properly garnished and food quality standards are met upon delivery. 2.    Maintains knowledge of all drinks, recipes, and beer items available, the price of each, Alcohol by Volume (ABV), and how drinks are prepared and garnished. Prepares fresh fruit garnishes, juices, syrups, and mixers from scratch. Stocks the bar at the start of the shift and breaks down and cleans the bar at closing. 3.    Verifies the legal age of all guests who appear to be under the age of 30. Ensures accurate payment collection for each drink or round of drinks when ordered, making sure there are no running tabs. All beverage orders are “Cash and Carry” at the bars and on the casino floor. The only...