135 operations jobs found in Highland

ESSENTIAL DUTIES AND RESPONSIBILITIES 1.    Exchanges currency, coin, chips and monetary instruments.  Completes necessary paperwork as outlined in the policies and procedures. Completes tip pool allocations in Casino Cash Trac (CCT). Complies with all IRS requirements for payout.   2.    Services Cash Recyclers to ensure availability for team member use.  Maintains inventory of currency, coupons, and monetary instruments held in the cage.  Monitors money for counterfeit currency, coins, fraudulent identification, and monetary instruments. Services CDUs to ensure availability for guest use.  Services ATMs to ensure availability for guest and team member use. Maintains security of cage carts.    3.    Handles guest claims and reports to leadership, when applicable.  Serves as a proactive team member in the Cage Operations department, by providing prompt, friendly service to both internal and external guests.   4.    Ensures compliance with Tribal standards, State of California...

ESSENTIAL DUTIES AND RESPONSIBILITIES 1.    Maintains security and accountability of enterprise funds and Tribal assets within designated cages. Ensures document accuracy, investigates overage/shortage errors, makes corrections, and completes discrepancy reports for Cage Operations Management. 2.    Verifies various types of payouts and supervises hourly team members to ensure policy and procedural compliance. Communicates policy changes, enforces Gaming regulations, conducts uniform inspections, attends required Title 31 training, and maintains Title 31 compliance. 3.    Provides excellent customer service and maintains professionalism when interacting with guests, coworkers, management, and Tribal citizens. Promotes a positive work environment with open communication and responds to initial customer concerns. 4.    Coordinates with outside vendors for maintenance of enterprise-owned machinery and equipment. Operates all computer-related equipment and a ten-key adding...

ESSENTIAL DUTIES AND RESPONSIBILITIES 1.  Oversees and provides guidance to achieve Best in Class entertainment service and acts as the supervisor on duty during all events to assure enterprise fulfilment and excellent guest experience. Organizes and schedules designated team to meet the size/ needs of the event, in addition to communicating and enforcing all security regulations and protocols. Monitors team member schedules to provide in-house team for performers such as crowd control, box office, and entertainment representatives to assist on-site crew, as needed. 2.  Ensures all front of house physical elements are ready for the event by providing contractors with technical and physical data (blueprints) on the facility to include seating chart, ingress locations, and designated merchandise sales location.  Advises tour management and private contractors on space utilization, special arrangements, building policies, and fire regulations. 3.  Enforces exclusivity of Catering...

ESSENTIAL DUTIES AND RESPONSIBILITIES 1. Completes electronic and mechanical repairs; responds to floor calls and completes multi-function kiosk customer claims.  Rebuilds, repairs and replaces multi-function kiosk hardware and software components.  Performs repairs of all electrical and mechanical components of required equipment.  Responsible for software updates and makes adjustments to internal settings on multi-function kiosks.  2. Responsible for reading and generating reports pertaining to Gaming Commission regulations.  Ensures internal controls are adhered to on multi-function kiosks and follows notification protocol to access ports and software. Complies with Cage Operations internal controls, enterprise and Departmental policies and procedures.  Investigates and generates reports on the malfunction of kiosks.  Summarizes results of the investigations and technical actions taken on overage/shortage caused by malfunction.  Maintains security and accountability of...

ESSENTIAL DUTIES AND RESPONSIBILITIES 1.    Develops, analyzes, and maintains departmental annual budgets across multiple cost centers; compiles and analyzes financial data and trends, prepares budget estimates with justification, provides relevant recommendations, and ensures timely submission of required documentation in alignment with department standards. 2.    Monitors expenditures by tracking capital projects, vendor invoices, reconciling purchase orders, and verifying payment accuracy using financial accounting systems; reviews and verifies invoices for accuracy against budget, purchase orders, and/or contracts and agreements; Prepares and analyzes monthly expenditure and staffing reports for departmental management. 3.    Conducts quantitative and qualitative assessments to identify trends, risks, and opportunities for improvement; assesses various cost benefit scenarios; preforms “what-if” analysis; recommends data-driven strategies to enhance reporting accuracy and...

ESSENTIAL DUTIES AND RESPONSIBILITIES 1.    Ensures accuracy of coin, chip, slot machine, credit card and cash handling transactions.  Presents a well-groomed appearance and approachable demeanor, and assures exceptional customer service to all patrons by communicating in a pleasant, friendly and professional matter at all times.  Processes Slot Jackpot wins; exchanges slot tickets, currency, coin, monetary instruments, coupons and prize agreements.  Prepares chip requests, verifies chip credits; issues and balances chip runner banks.  Provides accurate payout transactions. 2.    Balances bank inventory at the end of the shift and reports any discrepancies to management.  Inspects and monitors money, examining for counterfeit currency, coins, fraudulent identification, credit cards and monetary instruments.  Maintains internal controls through immediate reports concerning shortages, errors or discrepancies.  Complies with all Gaming Commission Regulations (GCR) including; Bank...

ESSENTIAL DUTIES AND RESPONSIBILITIES 1. Responsible for cleaning and sanitizing various kitchen equipment, including china, glassware, flatware, and smallware, following established procedures to meet current guidelines and regulations. Conducts and maintains the cleaning, sanitizing, and disinfecting of all kitchen equipment, including but not limited to stoves, ovens, grills, broilers, fryers, refrigerators, tables, and all stainless-steel surfaces.   2. Responsible for overall cleanliness, organization, and preparedness of immediate workspace and assigned areas following procedures in place. Maintains cleanliness in the kitchen area by sweeping, brushing, and mopping floors. Cleans FRP walls, ceiling tiles, light fixtures, and air vents. Cleans the dish machine and three-compartment sinks throughout the shift by emptying water, cleaning all screens and drapes, and cleaning the inside of the machine, including all water tanks. Sorts and removes trash and garbage, placing...

ESSENTIAL DUTIES AND RESPONSIBILITIES 1.    Maintains and ensures that recipes, flavor profiles, consistency in quality, appearance and production timeframes are adhered to for all menu/food items being produced, and that all food items needed for production are available to team members.  Demonstrates sufficient knowledge of menu development techniques, process to develop recipes, plating guides and menu cards. Responsible for food preparation, storing, and service delivery to customers. Responsible for cleanliness, organization and preparedness of immediate workspaces and adjacent areas. 2.    Assists with food inventory tracking such as quantity of supplies ordered and estimated time of shipment arrivals (along with senior kitchen team members, Junior Sous Chefs oversee a variety of logistics).  Assists with development of a cross-marketing strategy to increase profits (may include pairing drinks with food served). 3.    Delegates tasks to Cooks and/or other kitchen team...

ESSENTIAL DUTIES AND RESPONSIBILITIES 1.    Opens slot machines, pulls hot boxes, replaces with cold box, and secures doors of slot machine. Places all hot boxes in secured cages. Reports any machine errors or issues to Drop & Count Supervisor and/or Slot Tech. Delivers cart to Count Room once all box counts are verified by a Drop & Count Supervisor. 2.    Is responsible for accurately preparing and processing of high-volume gaming machine currency and tickets, Table Games Chips and currency, and Ticket Redemption Unit currency and tickets. Places cold boxes at all slot machines in designated zones. 3.    Prepares cages and verifies cold box count before the slot drop. Places cages on the slot floor in the predesignated zones set by accounting for the current day. Places cold boxes at all slot machines in designated zones. Operates currency counters, computers and assigned software.  Complies with operational procedures, processes and all regulations.  Signs all...

ESSENTIAL DUTIES AND RESPONSIBILITIES 1.    Communicates with guests in an attentive and welcoming manner. Efficiently and accurately expedites large quantities of drinks during peak hours, while simultaneously serving multiple guests. Service may include delivering food items, ensuring plates are properly garnished and food quality standards are met upon delivery. 2.    Maintains knowledge of all drinks, recipes, and beer items available, the price of each, Alcohol by Volume (ABV), and how drinks are prepared and garnished. Prepares fresh fruit garnishes, juices, syrups, and mixers from scratch. Stocks the bar at the start of the shift and breaks down and cleans the bar at closing. 3.    Verifies the legal age of all guests who appear to be under the age of 30. Ensures accurate payment collection for each drink or round of drinks when ordered, making sure there are no running tabs. All beverage orders are “Cash and Carry” at the bars and on the casino floor. The only...

ESSENTIAL DUTIES AND RESPONSIBILITIES 1. Supports and direct involvement with day-to-day operations, which include planning for promotional events, scheduling, activities related to loyalty club membership, club account maintenance, and making certain outlined service standards and operational expectations are exceeded when possible. 2. Supports and participates in department responsibilities, such as lost and found, promotional events, and associated activities. Activities include attention to detail, promotional scripting to promote events and staging of products. Staging products consist of opening and unloading boxes, transporting products, and breaking down boxes. Other activities include oversight and managing gift card inventory to support gift card promotional events. 3. Ensures thorough understanding and full compliance with all Guest Service internal controls and safety protocols. Ensure gaming and safety procedures are adhered to and provide guidance and training to...

ESSENTIAL DUTIES AND RESPONSIBILITIES 1.    Assists with day-to-day operation of the Food and Beverage venues by ensuring the team delivers a best-in-class service to all guests while always following Yaamava’ Resort & Casino service standards. Oversees all cash management and cash registers to ensure proper cash management practices and procedures are followed. Responsible for maintaining professional customer service standards as stated in our mission, vision and values contained in the Food & Beverage Departmental Handbook. 2.    Prioritizes the training and understanding of team members in beverage preparation and service, responsible alcohol service, inventory control system, safe food handling, sanitation, and safety procedures; administers performance management and disciplinary actions as required.  Ensures all beverage orders are served efficiently and in accordance with Yaamava’ Brand Service Standards and Health department regulations. 3.    Determines...

ESSENTIAL DUTIES AND RESPONSIBILITIES 1.    Learns and understands the fundamentals of the Point of Sale (POS) system. Ensures all sales transactions are processed accurately to maintain proper operation of the department. Processes transactions accurately, ensuring all guests pay for their food and beverages and receive the correct change. Adheres to all cash handling procedures, including tip policies and practices, as established by the department.   2.    Maneuvers the beverage cart throughout the entirety of the assigned section or specific location, assigned sections may encompass Casino first and second floors and the pool deck. Provides excellent service to guests with a welcoming manner and responsive demeanor.   3.    Selects requested items from the serving or storage area and assembles them on trays for the guest. Beverages are provided from the beverage cart. Once payment is completed, the food and/or beverages are given to the guest.   4.    Set ups and stocks...

ESSENTIAL DUTIES AND RESPONSIBILITIES 1. Creates the ultimate, memorable guest experience by providing exceptional service to every patron; interacts and entertains in an enthusiastic and engaging manner. Greets guests in a timely manner with a smile, makes eye contact, escorts them to tables, and provides a menu (where applicable). 2. Ensures all sales transactions are processed accurately to maintain proper operation of the department. Process transactions accurately, ensuring all guests pay for their food and beverages and receive the correct change. Adheres to all cash handling procedures, including tip policies and practices, as established by the department. 3. Serves and prepares meals according to the Department standards. Prepares beverages and expedites food orders as necessary. Delivers food and any necessary condiments to guests. 4. Ensures cleanliness, sanitizing and organization of workstations and dining rooms. Clears and wipes down tables; removes food trays....

ESSENTIAL DUTIES AND RESPONSIBILITIES 1.    Greets guests and provides a welcoming experience at their table. Efficiently expedites food tickets and ensures that high-quality dishes prepared by the Chef are delivered to the correct tables and guests in a professional and attentive manner. 2.    Ensures plates are properly garnished and food quality standards are met upon delivery. Identifies guest seat numbers to serve food accurately and announces dishes as they are placed in front of guests. Offers condiments and seasonings to guests, delivers beverages, and pours and serves non-alcoholic drinks. Organizes and arranges table settings, removing any extra items. Bags to-go orders for guests and meets special requests while maintaining high-quality standards. 3.    Ensures rounds are continuously completed in their assigned section. Continuously busses and resets tables throughout the shift. The Food Runner assists with additional requests from guests while adhering to Yaamava...

ESSENTIAL DUTIES AND RESPONSIBILITIES 1. Maintains the cleanliness, sanitation, and organization of workstations and dining rooms. Ensures the floor is always clean and presentable. Disposes of all refuse accumulated during the assigned shift, including boxes. Keeps walkways clear of any debris, ensuring cleanliness as needed. Clears and wipes down tables and removes food trays to maintain a clean and organized presentation. 2. Ensures that stations are fully stocked with condiments, plastic ware, coffee, and other necessary items, maintaining a well-organized and efficient setup. Restocks ice bins at the start of shift and continuously during operations as needed to ensure a steady supply. 3. Delivers food and any necessary condiments to guests, ensuring that all items are presented neatly and accurately. Assists team members and management on duty with special assignments as needed, providing support and contributing to the efficient operation of the department.   4....

ESSENTIAL DUTIES AND RESPONSIBILITIES 1.    Serves and assists diners with their food orders, ensuring a pleasant dining experience. Carries plates of food for customers with disabilities, providing welcoming and efficient service. Takes beverage orders as guests are seated, delivers drinks promptly and accurately, and offers refills as necessary to maintain guest satisfaction. 2. Removes empty plates as guests revisit the buffet lines, ensuring a tidy dining area. Replenishes tableware as needed to maintain a seamless dining experience. Always keeps trays clean and ready for use, ensuring efficiency during busy period(s).   3.    Maintains cleanliness, organization, and preparedness of the immediate workspace and adjacent areas. Cleans and resets tables after guests leave, ensuring tabletops, chair seats, and the surrounding floor area are free of debris. Disposes of all refuse accumulated during the assigned shift, including boxes. Keeps walkways clear of any debris,...

ESSENTIAL DUTIES AND RESPONSIBILITIES 1.    Keeps the bar stations fully stocked (ice, mixes, garnishes, napkins, straws, etc.). Provide coverage to other bars as requested and to ensure coverage during meal periods.   2.    Responsible for overall cleanliness, organization, and preparedness of immediate workspace and adjacent areas. Ensures a clean, sanitary and thoroughly stocked bar. Empties trash as necessary throughout the shift, and at the end of the shift.  Keeps bar surfaces clean, wipes down inside of reach-ins and beer coolers to prevent condensation buildup, cleans all garnish trays at the end of each shift or as needed, wipes down all mix containers and alcohol bottles at the end of each shift. Keeps the floors clean and presentable and ensures that all debris is collected. Ensures stations are ready for next shift.   3.    Prepares fruit garnishes for each shift. Assists Bartenders in mixing and preparing bulk alcohol and mix recipes for volume sales, such as...

ESSENTIAL DUTIES AND RESPONSIBILITIES 1.    Assesses training needs and creates comprehensive plans that align with enterprise guest experience goals. Designs and delivers programs that reinforce Yaamava Brand Standards, Brand Champion Tasks, Forbes Travel Guide, Michelin, AAA standards and any other industry awards key to the operations success and brand positioning 2.    Performs continual observations and inspections, formally reports findings, and makes recommendations for leadership assessments and continued training on: Compliance with policies, procedures, and controls Improvements to operational effectiveness Health and safety protocols and standards  Employee effectiveness and performance Standard operating procedures  Mystery Shop Program  3.    Develops methods for evaluation of program effectiveness.  Monitors and records of training activities.  Maintains a current and accurate understanding of Service Standards and guest service expectations,...

ESSENTIAL DUTIES AND RESPONSIBILITIES 1.    Is responsible for creating a memorable guest experience by providing exceptional service to all patrons. Ensures all aspects of the F&B guest experience, department programs, and policies are followed. Serves as an extension to leadership, assists management and team as needed to ensure Yaamava’ Brand Service Standards and successful daily operations.   2.    Is responsible for addressing guest inquiries, concerns, and complaints promptly and professionally prior to getting a manager involved. Coordinates the needs of the guest to the team, kitchen staff, and other departments while escalating any guest or team members’ concerns to leadership.   3.    Assists and confirms all appropriate side work duties are being performed during operations as necessary. Ensures assignment of team member tasks while monitoring and maintaining the cleanliness of the venue. The Lead F&B Attendant is responsible for maintaining cleanliness and...