Living Spaces
La Mirada, CA
Position Summary The Guest Services Product Specialist is responsible for driving sales revenue by engaging with guests through inbound phone interactions, identifying their needs, and providing product recommendations and solutions. This role delivers a high-quality guest experience by leveraging product knowledge, building rapport, and guiding guests through the purchasing process to support sales and service objectives. Position Description Essential Duties and Responsibilities include the following. Other duties may be assigned. Answer inbound guest inquiries in a high-volume call center environment. Engage guests and build rapport using the Living Spaces Guest Engagement Model. Address guest questions and needs using a combination of soft skills, discovery and needs identification, problem-solving, available tools, and knowledge of company products and policies. Capture accurate notes to summarize interactions on guest accounts. Ensure timely follow-up on...
