2 jobs found in El Cajon, CA

Responsibilities Provides program administrative and/or analytical support for the day-to-day operations of assigned projects Serves as the customer’s POC to manage day-to-day resolution of customer questions and/or concerns, provides technical guidance as needed Meets with stakeholders to make communication transparent regarding project issues and decisions on services Captures, analyzes, and reports customer service and support metrics as needed Assists in generating, processing, and monitoring program requirements for activities and documents Coordinates and schedules meetings for management Prepares monthly status reports, financial data, and staffing reports as needed Completes administrative duties as assigned, such as expense reports Provides proposal support as needed Participates in special projects as required Analyzes program risks  Conducts review of draft deliverables and provides improvement suggestions (i.e.,...

The Resident Account & Collections Specialist  is responsible for all accounting operations of the community. Accountable for posting payments, processing Deposit Accounting forms, completion of Final Deposit Accounting, and other administrative and customer service duties as required. Responsibilities of the Resident Account & Collections Specialist include the following duties in compliance with all company policies and processes. Please note the internal title for this role is Community Account Specialist.   WHAT YOU WILL DO: Actively communicates with residents regarding move-in process, ledger balances, past move-out balances, and eviction status. Resolves customer escalations in a timely and accurate manner. Maintain the highest level of customer service for residents, vendors, teammates, and corporate departments through strong collaboration and communication. Be a team player. Ensures compliance of company money management and...