$24.50 - $29.09 hourly
Essex Property Trust, Inc
Irvine, CA
Job Location Irvine - Operations Position Type Regular The Resident Retention Specialist is an integral member of the Sales Team, functioning as one of the primary points of contact for residents eligible to renew their lease. They are accountable for exceeding lease renewal goals, sending new leases timely and accurately, handling escalations, and providing exceptional customer service to residents, and colleagues. This role reports to the Associate Renewal Manager. The internal title for this role is Renewal Consultant. This role is 5 days onsite at our Irvine sales hub, 9AM-6PM. The days off for this role is Thursday and Friday. WHAT YOU WILL DO: Assist in a centralized sales hub by supporting the entire lease renewal process from beginning to end. Meet or exceed renewal goals while consistently striving to improve as targets evolve. Provide superior customer service to internal and external customers to ensure a seamless experience. Adapt to change...