$19.00 - $21.00 hourly
Robert Half
San Diego, CA
We are looking for a compassionate Bilingual Call Center Agent to support community members through a mission-driven non-profit organization in San Diego, California. This contract opportunity with permanent potential is ideal for someone who brings strong call center experience, values service-focused communication, and can guide individuals to the right programs and resources. In this role, you will serve as a key point of contact, helping ensure each interaction is handled with empathy, accuracy, and professionalism. Responsibilities: • Handle incoming calls and messages from clients, offering clear guidance, helpful information, and appropriate service referrals based on individual needs. • Record client interactions promptly and thoroughly within web-based platforms to maintain accurate case and service documentation. • Stay informed on available programs, eligibility details, and community resources to provide reliable and current support. • Work closely with internal...