Dispatcher I, (Dispatcher Recruit) Sacramento

To receive incoming telephone calls and dispatch police units as necessary for assistance; perform a variety of general support duties related to communications activities. 

DISTINGUISHING CHARACTERISTICS

This is an entry level class in the Dispatcher series. Incumbents of this class are trained in department policies, procedures and systems through on-the-job training. Generally, work is observed and reviewed both during performance and upon completion. Dispatcher Recruit is distinguished from the Dispatcher I classification in that it is a training classification.

SUPERVISION RECEIVED AND EXERCISED

Immediate supervision is provided by a Dispatcher III. Technical or functional supervision may be provided by a Dispatcher II or Dispatcher III.

ESSENTIAL DUTIES AND RESPONSIBILITIES

•    Receive emergency and non-emergency telephone calls from the public requesting police, fire, and local government service; determine nature and   priority; dispatch units as necessary; and/or refer or transfer callers to ensure excellent customer service.
•    Maintain radio contact with all units on assignment.
•    Coordinate emergency calls and relay information and assistance requests involving other law enforcement and firefighting agencies.
•    Query information from law enforcement communication networks relating to wanted persons, criminal history, stolen property, and Department of       Motor Vehicle information.
•    Query and enter stolen, stored, and repossessed vehicle information.
•    Perform a variety of records keeping duties related to the computer aided dispatch system.
•    Test and inspect equipment as required.
•    Testify in court as needed.
•    Prepare written responses or reports related to communication complaints, investigative follow-ups or police reports.
•    Write daily work progress reports when training a new Dispatcher.
•    Demonstrate professionalism, courtesy, empathy, and excellent customer service in accordance with departmental policy and the community-oriented   policing concept.
•    Other related duties may also be performed; not all duties listed are necessarily performed by each individual holding this classification.

QUALIFICATIONS

Knowledge of:

• English grammar, usage, spelling and punctuation.

 Ability to:

• Express themselves in English in a clear, distinct, and understandable manner when speaking to individuals, before diverse populations, various public and community groups, and when testifying in court.
• Effectively communicate with and elicit information from upset and irate citizens.
• Work under pressure and exercise good judgment in emergency situations.
• Exercise independent judgment and work with a minimum of supervision.
• Use a computer and keyboard to enter data provided verbally and in writing.
• Learn standard broadcasting rules and procedures.
• Learn City street system and physical layout of Sacramento.
• Understand and comply with oral and written directions.
• Learn to operate computer-aided dispatch, telephone, and radio broadcasting equipment.
• Value customers and co-workers through provision of excellent customer service.
• Operate office machines and equipment.
• Type 40 net wpm.

EXPERIENCE AND EDUCATION

High school diploma or GED equivalent and completion of twelve (12) units from an accredited college or university.

AND

One (1) year of customer service experience and successful completion of the Sacramento Police Department's Basic Dispatch Academy within the last twelve (12) months.

-OR-

High school diploma or GED equivalent

AND

Four (4) years of customer service experience and successful completion of the Sacramento Police Department's Basic Dispatch Academy within the last twelve (12) months.

PROBATIONARY PERIOD:

Employees must complete eighteen (18) months of probation at a satisfactory performance.

Martin Rivera