Overall Summary
Dealership Support Staff
Dealership Support Staff
High School
Less than 1 year
You can also visit our website – https://www.hyundaiofelcajon.com
Description
Overview:
The Sales BDC Representative manages inbound and outbound customer communications to generate appointments and leads for the sales department. This role plays a vital part in the customer’s first impression of the dealership, ensuring prompt and professional follow-up that drives showroom traffic and online engagement.
RESPONSIBILITIES
• Manage inbound and outbound customer inquiries via phone, email, and other internet based communication systems
• Answer product and service questions received via phone and/or internet
• Respond promptly to customer inquiries and follow up on leads to ensure satisfaction
• Follow up on leads in a timely fashion
• Confirm appointments each day in a timely fashion
• Schedule sales appointments and ensure customers have a seamless experience by working in partnership with dealership salespeople
• Maintain and update customer records in the CRM system.
• Work closely with the sales team to provide accurate information to customers.
• Be available to respond to phone and email inquiries in a professional, well-spoken manner
• Demonstrate dependability and attention to detail
• Display good time management skills by being productive with your time
• Display a sense of competitiveness and desire to do well in your role
REQUIREMENTS
• Open availability including evenings and weekends.
• Clean driving record
• Valid California drivers license.
• Ability to obtain a sales license from the DMV.
• Clean background check.
QUALIFICATIONS
• High school diploma or equivalent
• Previous experience in a similar role a plus
BENEFITS
• Paid time off (PTO) for vacation, personal, and sick days.
• Matching contribution to your 401K retirement savings plan.
• Employee discount on vehicle purchases, servicing, and parts.
• Medical, dental, and vision insurance coverage for you and your eligible dependents.
• Life insurance for added peace of mind.
• Certified DailyPay partner.
• Employee Assistance Program.
• Bonus opportunities
Salary Description
$40,000-$80,000 annually
Chuck Callahan
Hyundai Capital America offers the best of both worlds—an exciting growth company with expanding opportunities, along with the stability that comes from being a part of Hyundai Motor Group, a Fortune Global 500 company.
At HCA, we believe that you should work for a company that is as unique as you are. We offer a challenging and exciting workplace with interesting career opportunities for employees with the drive to develop. Whether you are just starting your professional journey or you have been in the workforce for many years, there is a place for you here at HCA.
A career Hyundai Capital America offers you a journey. It will be fast-paced, filled with exciting development opportunities, exposure to new disciplines, and possibly new countries. It will be like working for a start-up—only one that’s backed by a billion dollar company.
Hyundai Capital America offers competitive employee benefits, offering practical and convenient options to provide greater value and services to our employees and their families.
HCA's giving philosophy is centered around building engagement amongst employees, while strengthening the relationships they have with each other and the communities where we live and work.