Reviews Manager, Residential Energy - Palo Alto [274051]

$72,000 - $108,000 yearly

Job Description

Online reviews directly influence purchase decisions in our category, and in Tesla Direct territories, our digital reputation is our storefront. We are seeking a driven and detail-oriented Reviews Manager to own reputation management entirely across Tesla Direct territory — proactively soliciting customer reviews, surfacing negative experiences for rapid resolution, and driving structured follow-up with new customers to build a strong online presence that helps us win where it matters most.

This role sits at the intersection of customer experience and business performance. You will work cross-functionally with sales, service, and operations teams to ensure every customer interaction translates into a positive digital footprint, and you will deliver the insights leadership needs to continuously improve reputation health across Direct regions.

The Role

  • Design and execute proactive outreach campaigns to solicit reviews from satisfied customers across key platforms, including Google and Trustpilot
  • Build structured post-purchase follow-up sequences for new customers to capture timely, authentic feedback at peak satisfaction moments
  • Monitor all review platforms daily across Tesla Direct territory locations, flagging and escalating negative experiences in real time to the appropriate internal teams — service, sales, and operations — for rapid resolution
  • Craft professional, on-brand responses to reviews across all platforms, turning detractors into advocates wherever possible
  • Identify patterns in negative feedback and escalate systemic issues to leadership with clear, actionable recommendations
  • Track and report on KPIs including review volume, average star rating, response rate, and sentiment trends across all Direct territory locations
  • Benchmark Tesla Direct reputation performance against competitor territories and industry standards to continuously inform and refine strategy

Requirements

Anthony Antonucci

Qualifications

Relevant experience in Energy - Solar & Storage; strong problem-solving skills; commitment to Tesla mission.

Immediate Fill

No