Industrial Energy Business Operations UAT & Application Support Coordinator - Palo Alto [270634]

$69,600 - $168,000 yearly

Job Description

We are seeking a detail-oriented UAT Coordinator and Application Support Analyst to bridge the gap between business users and IT engineering teams for Tesla energy storage operations. You will ensure new features are thoroughly tested before release and provide tier-2 support for our suite of web-based business applications supporting Megapack sales, contracting, fulfillment, and billing. This role splits time between coordinating user acceptance testing cycles (50 percent) and investigating complex application support escalations (50 percent). You will work cross-functionally with sales, finance, legal, engineering, and operations teams to maintain quality and reliability of business-critical systems. This position is based in Palo Alto with 4-5 days per week in office.

The Role

  • Plan and coordinate UAT cycles for web application releases, recruiting testers from sales, operations, finance, engineering, and fulfillment teams
  • Develop test scenarios, track UAT progress, and facilitate kickoff and readout meetings with stakeholders and development teams
  • Triage and prioritize defects discovered during UAT, communicating release readiness to leadership with data-driven recommendations
  • Investigate and resolve complex tier-2 support tickets escalated from tier-1 or end users, reproducing issues across integrated systems
  • Coordinate with engineering teams to troubleshoot integration issues and provide workarounds while permanent fixes are developed
  • Document known issues, root causes, and resolutions in knowledge base
  • Monitor application health, support incident response during outages, and proactively identify recurring issues

Requirements

  • 2+ years experience in application support, QA, or business analyst roles
  • SQL proficiency with ability to write queries to investigate data issues and trace problems across integrated web applications
  • Understanding of web technologies, API and REST integration concepts, and browser developer tools
Anthony Antonucci

Qualifications

Relevant experience in Operations & Business Support; strong problem-solving skills; commitment to Tesla mission.

Immediate Fill

No