Sr. Product Manager, Certified Service Provider, Energy Services - Palo Alto [271085]

$112,000 - $204,000 yearly

Job Description

Tesla's industrial energy storage products operate around the clock at utility and commercial sites worldwide. Keeping that fleet performing requires a global network of qualified service providers, certified to Tesla standards and accountable to the same uptime targets we hold ourselves to. As Sr. Product Manager for the Certified Service Provider (CSP) program, you will own how Tesla scales this part of the business — defining the program, the partners in it, and the tools that make their work possible. This role sits at the intersection of field service operations, software development, partner management, and product, and is essential to how Tesla supports a rapidly growing installed base.

The Role

  • Own the end-to-end product strategy and roadmap for the Certified Service Provider program for industrial energy storage
  • Define certification standards, training pathways, and performance criteria for certified service partners
  • Build the product requirements, tools, portals, work order systems that CSPs use to dispatch, document, and close out service work
  • Establish service level commitments, scorecards, and recertification processes that hold the partner network to consistent quality
  • Work with project finance and asset management teams to align CSP coverage with warranty, performance guarantee, and long-term service agreement obligations
  • Manage relationships with vendor partners on contract scope, pricing models, and parts logistics
  • Define data and reporting requirements so that CSP work feeds back into reliability, fleet health, and warranty analytics
  • Drive geographic expansion of the program into new markets in step with deployment growth
  • Partner with software, hardware, and operations PMs to ensure new product launches include a CSP service strategy from day one

Requirements

Anthony Antonucci

Qualifications

Relevant experience in Energy Engineering; strong problem-solving skills; commitment to Tesla mission.

Immediate Fill

No