Application Support Engineer, Factory Software - Fremont [277805]

$112,000 - $168,000 yearly

Job Description

We are looking for a highly motivated application support engineer to join our team. You will join a small, expert team that supports troubleshooting production issues, analyzing logs and coordinating with Development, QA. The ideal candidate will have a good balance of building relationships with users, solving technical problems and knowledge of enterprise level systems. Our team runs 24x7 and service facilities we support, and you will be working from Monday to Friday.

The Role

  • Work directly with software developers and users on the production floor to understand issues and provide solutions in real-time
  • Work through tickets received from Factory Software users across all North American factories and warehouses
  • Create workarounds for issues that require immediate solutions if a permanent one is not immediately available
  • Monitor Application Health and Performance and Analyze logs to identify root causes
  • Track and update incidents using tools like Jira
  • Meet the SLAs for incident response and resolution
  • Monitor applications using Grafana, Splunk and AppDynamics
  • Work closely with QA, business and development teams
  • Communicate issues, resolutions to stakeholders and participate in sprint planning
  • Document troubleshooting steps, SOPs, Known issues and knowledge base articles in the confluence

Requirements

  • Degree in an engineering field or equivalent experience
  • Basic programming and scripting skills (e.g., SQL, Python, Splunk, Postman)
  • Write simple scripts (Python, SQL) to automate repetitive tasks
  • Ability to manage multiple priorities in a fast paced, customer- focused environment.
  • Document recurring issues and recommend preventive actions
  • Participate in production releases if required
  • Support rollback activities if deployment issue occurs
  • Diagnose application failures and perform root cause analysis
  • Perform minor code fixes and debug application errors using Error logs
  • Run SQL queries for data verification and issue analysis
Anthony Antonucci

Qualifications

Relevant experience in Engineering & Information Technology; strong problem-solving skills; commitment to Tesla mission.

Immediate Fill

No