Operational Lead, Rental Process & Management Systems - Fremont [276287]

$88,000 - $132,000 yearly

Job Description

The Operational Lead, Rental Process & Management Systems is responsible for defining and refining the rental process at Tesla, directly informing the product roadmap for rental-related initiatives. This role acts as a critical liaison between end-users and product development teams, ensuring that user needs and technical solutions align to drive a seamless rental experience.

This role can sit out of Fremont, CA or Austin, TX.

The Role

  • Define and document the end-to-end rental process at Tesla, identifying key touchpoints and user requirements
  • Translate user needs and feedback into actionable inputs for the product roadmap to enhance rental systems and tools
  • Develop and present business cases to justify new product features, aligning with strategic business goals and user benefits
  • Cultivate and manage strategic relationships with insurance providers to establish and scale direct billing capabilities for Tesla’s rental program
  • Partner with Learning & Development teams to design and deliver targeted field training programs, close knowledge gaps in rental processes, and develop scalable resources to support program adoption and compliance
  • Collaborate with product development teams to prioritize features and ensure alignment with business objectives
  • Monitor and report on project progress, metrics of success for implementation, and identify risks and propose mitigation strategies to stakeholders

Requirements

  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) for documentation and presentations
  • Bachelor's Degree in Business, Information Technology, or a related field, or equivalent experience
  • Strong understanding of IT project management principles and familiarity with agile development methodologies
  • Experience with project management tools such as Jira for tracking tasks and managing workflows
  • Excellent communication and stakeholder management skills to bridge user and technical teams
Anthony Antonucci

Qualifications

Relevant experience in Operations & Business Support; strong problem-solving skills; commitment to Tesla mission.

Immediate Fill

No