Program Manager, Service Operations - Fremont [278838]

$88,000 - $162,000 yearly

Job Description

Tesla is seeking a highly motivated Service Program Manager to drive operational efficiency and workflow excellence across our North America Service Customer Experience team. The Service Operations team ensures Tesla owners enjoy a seamless service experience that matches the innovation of their vehicles. We partner with North America field teams and internal departments to deliver the highest level of service while supporting Tesla's operational and financial goals.

This is a high-impact role focused on simplifying how work gets done—so customers feel the difference. You will identify opportunities to streamline end-to-end processes, reduce duplicative labor, and strengthen the internal tools and resources teams rely on every day. Success means clearer workflows, less rework, stronger enablement for the field, and a consistently better customer experience.

The Role

  • Own operational efficiency and workflow simplification initiatives that improve the customer experience across North America Service
  • Diagnose process friction—unclear ownership, handoff gaps, tool limitations, redundant steps, or resource constraints—using data and field input, then turn insights into action
  • Design and run pilots with clear success criteria; measure efficiency and customer experience impact, iterate quickly, and scale what works
  • Streamline end-to-end workflows with Product, Engineering, Field, and adjacent operations teams to remove waste, rework, and complexity
  • Strengthen internal resources (playbooks, knowledge assets, tools, and enablement) so teams execute consistently with less manual effort
  • Partner with Business Analytics on dashboards that surface process health, operational friction, and customer experience impact; align stakeholders across Service Operations, Field Leadership, Parts, Logistics, and Technology to remove blockers
Anthony Antonucci

Qualifications

Relevant experience in Operations & Business Support; strong problem-solving skills; commitment to Tesla mission.

Immediate Fill

No