Warranty & Policy Lead - Fremont [279377]

$108,000 - $198,000 yearly

Job Description

Join Tesla's Service Operations team as a Warranty Waste & Policy Lead, where you will drive waste reduction, process excellence, and policy alignment across the service network. This role is dedicated to identifying and eliminating warranty waste, streamlining overlapping work, while partnering closely with the Warranty Compliance team on global policy initiatives for pay types and correction code compliance. You will innovate audit processes with AI integration, collaborate with service engineering, field teams, finance, and compliance partners, to deliver measurable reductions in warranty expense and operational inefficiency in a dynamic, high-impact environment.

The Role

  • Analyze service data to identify unneeded parts and labor driven by gaps in tooling, processes, resources, or guidance. Quantify financial impact for Tesla and customers, and partner with service engineering, program development and field teams to implement solutions in field guidance, improved tooling, and rework guides
  • Surface recurring quality issues from field partners and auditors that affect customer experience, out-of-warranty cost, and compliance. Deep-dive scale and priority by financial impact, customer experience, and compliance needs, to drive preventive measures and updated protocols with engineering, finance, and operations
  • Work closely with the Warranty Compliance stakeholders and global partners to align and enforce policy for pay types and correction code use across regions and service channels. Develop and refine clear, actionable guidance for field leaders and engage cross functionally when policy or process changes
  • Innovate process improvements for warranty and goodwill audits, including AI-assisted review workflows that improve accuracy, speed, and consistency. Define problem statements, pilot automation opportunities, to scale successful audit and control improvements

Requirements

Anthony Antonucci

Qualifications

Relevant experience in Vehicle Service; strong problem-solving skills; commitment to Tesla mission.

Immediate Fill

No