Field Service Quality Lead, Residential Energy - Fremont [280036]

$72,000 - $240,000 yearly

Job Description

Tesla’s Energy & Charging Services organization operates and maintains deployed assets including North American residential & commercial solar, global behind-the-meter & front-of-meter storage, and global electric vehicle charging infrastructure. The mission of the organization is to maximize fleet health and delight our customers while minimizing the cost of maintaining the fleet.

The Residential Field Service Quality team partners with the Field Service organization to improve efficiency metrics by identifying causes/ trends in efficiency metrics, developing improvement solutions with Engineering, and implementing US-wide field changes. Example efficiency measures actual field hours relative to Engineering time trial expectations and the rate of repeat field visits. Additional responsibilities include randomized desktop audits of field visits to provide technician-level feedback to Field Managers.

The Residential Energy Service Operations Programs team is embedded in daily operations, supporting both near-term execution and long-term planning. Team members are expected to partner closely with the business to analyze technical data, provide recommendations, and lead cross-functional decision-making and implementation of the recommendations.

The Role

  • Review primary information from Residential Field Service visits including technician documentation, system performance, site observations, and customer feedback
  • Structure and categorize causes of Residential Field Service inefficiencies. Monitor trends and regional- or technician-level variations
  • Partner with Engineering to develop solutions to improve Field Service efficiency and customer experience, including new or modified procedures, automations and/ or tools
  • Provide training and support to project and operations teams on efficiency improvement solutions and quality standards/ best practices
Anthony Antonucci

Qualifications

Relevant experience in Energy - Solar & Storage; strong problem-solving skills; commitment to Tesla mission.

Immediate Fill

No