Sr. Technical Program Manager, New Service Operations - Palo Alto [278649]

$144,800 - $253,200 yearly

Job Description

Tesla Energy has reshaped energy storage business models. As we launch new products, we also sell a growing set of services that stretch beyond what a standard operational model can support. This role owns operationalizing new and non-standard service offerings for Energy, with a primary focus on Industrial-scale Megapacks and unannounced Industrial and Commercial products. You may also support Residential Powerwalls and Superchargers.

You will partner with Product, Sales Engineering, and Asset Management to define the software, firmware, and operational process changes required so Service can deliver against contracts and SLAs. Success is measured by whether new Tesla Energy products and services launch with the operational scaffolding in place.

The Role

  • Own implementation of new offerings that affect operations, training, tooling, warranty, billing, and reporting for commercial teams; align stakeholders on scope and deliver both short-term manual processes and long-term scalable solutions
  • Assess maintenance and service readiness across the fleet against contracts and SLAs, and confirm obligations can be met before steady-state operations takes ownership
  • Enable Asset Management and customer relationship workflows for new offerings by configuring warranty and monitoring data and customer reporting without one-off spreadsheets, and execute manual processes when longer-term solutions are not yet available
  • Drive execution readiness across partner organizations; escalate risks and develop contingency plans when committed deliverables may fail to meet sold obligations

Requirements

  • Degree in Engineering, Business Administration, or a related field, or equivalent experience
  • 5+ years in product or program management, operations, or related work with a strong focus on process improvement and operationalization (8+ preferred); experience in energy storage, grid-scale systems, or multi-product industrial aftermarket is a plus
Anthony Antonucci

Qualifications

Relevant experience in Energy Engineering; strong problem-solving skills; commitment to Tesla mission.

Immediate Fill

No