Staff Program Manager, Service Business Operations, Megapack & Solar - Fremont [269579]

$108,000 - $198,000 yearly

Job Description

The Program Manager, Service Business Operations, is a hands-on, execution-focused role within the Service Business Operations organization, dedicated to enabling and scaling the operational capabilities of Tesla's Commercial Energy Asset Management team. Reporting to Service Business Operations leadership, this individual partners closely with Asset Management, Commercial Billing, Finance Operations, Legal, Service Operations, and Product/Systems teams to design, implement, and continuously improve the processes that support Asset Managers in effectively managing Tesla's growing portfolio of Commercial PV and Industrial Storage assets. This is a high-impact, highly visible role that requires strong cross-functional influence, process design expertise, and the ability to drive operational excellence without direct reports.

The Role

  • Design, document, and own end-to-end operational processes for the Energy Asset Management team, covering the full project lifecycle — from customer onboarding through contract renewals, amendments, terminations, decommissioning, and billing
  • Identify process gaps, redundancies, and inefficiencies across the AM team's existing procedures and develop structured improvements with measurable outcomes
  • Identify roadblocks to contractual cash collections and operationalize improvements to overcome them with cross-functional stakeholders & partners.
  • Maintain and govern the team's process library, ensuring documentation is current, accurate, and actionable
  • Serve as the primary liaison between Asset Management and cross-functional partners including Commercial Billing, Finance Operations (FinOps), Legal, Service Operations, and product/systems teams
  • Coordinate multi-team workstreams for complex, recurring processes such as contract scrubbing, performance guarantee reporting, insurance compliance (COI), settlement payments, and after sales invoicing
Anthony Antonucci

Qualifications

Relevant experience in Energy - Solar & Storage; strong problem-solving skills; commitment to Tesla mission.

Immediate Fill

No