Lead, Program Management (In-Service) - Remote

L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers’ mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do.

L3Harris is the Trusted Disruptor in defense tech. With customers’ mission-critical needs always in mind, our employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security.

• Serve as the primary Account Manager for all in-service activities, overseeing repair and service activities in partnership with coordinator teams.
• Lead service activities by coordinating with cross-functional teams to develop effective solutions and ensure a seamless, global customer service experience, ensuring alignment with customer and company objectives.
• Collaborate with Business Development to enhance customer relationships, provide strategic direction to the management of each Customer account. forecast service needs and create innovative service solutions. Ensure annual service renewals or new contract negotiations are forecast.
• Lead the activities of internal cross-functional project teams throughout all phases of the program life cycle.
• Organize program kickoffs and conduct internal meetings to communicate program requirements to stakeholders.
• Apply core project management principles to plan, execute, and monitor customer accounts while ensuring contract deliverables are met.
• Provision of performance metrics to both Wescam management and Customers.
• Maintain and manage cost performance targets for each customer account.
• Provides support for issues, and work with the functional groups to strategize. solutions for issue resolution while maintaining a global overview of the entire Customer Service experience.
• Lead the activities of internal cross-functional project teams throughout all phases of the project life cycle.
• Utilize fundamental Project Management practices to plan, execute, and monitor customer accounts.
• Contact customers regularly to stay informed of developments and anticipate potential issues.
• Facilitate communication between the Customer and Wescam as well as working across Wescam to ensure customer satisfaction drivers are in place and running efficiently to ensure their current and future demands are met.
• Coordinate individual activities with the other regional/customer staff (Sales, PMO, etc).
• Using individual service knowledge, work with the Customer to determine and assist in the sales of overall service concepts for the Customer.
• Identification and development of new business opportunities within the assigned customer base.
• Development and marketing of maintenance concepts to customers.
• Participate as required in tradeshows, user groups, customer technical conferences, and other sales and technical events.
• Communicate with contacts inside and outside of own department to explain and interpret operational processes, practices, and procedures.
• Recommends enhancements to systems and processes.
• Works to achieve operational targets within job area with some impact on department results. Contributes to the completion of milestones associated with specific projects.
• May manage large projects or processes that are both inside and outside of immediate job area.
• Be part of a service organization that supports various U.S. Homeland Security, Law Enforcement, and DOD Military customers by maintaining & repairing mission critical Wescam sensor systems. 

L3Harris Technologies is proud to be an Equal Opportunity Employer. L3Harris is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws. L3Harris maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law.

Please be aware many of our positions require the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information.

By submitting your resume for this position, you understand and agree that L3Harris Technologies may share your resume, as well as any other related personal information or documentation you provide, with its subsidiaries and affiliated companies for the purpose of considering you for other available positions.

L3Harris Technologies is an E-Verify Employer. Please click here for the E-Verify Poster in English or Spanish. For information regarding your Right To Work, please click here for English or Spanish.

Work for Warriors is a no-cost employment program of the California Military Department for Service Members, Veterans, and military family members. The Veteran Staffing Consultant for L3Harris is Chuck Callahan.