Job Description
ABOUT THE POSITION
The Department of Veterans' Services is seeking a Veterans Services Representative II for its Riverside office.
The selected Veterans Services Representative II will support the Department’s veterans' services operations by applying specialized knowledge of federal, state, and local benefits laws and regulations, conducting detailed evidence analysis, and assisting with appeals to advocate effectively for veterans and their dependents. The incumbent will review VA Rating Decisions, including denied claims, to identify additional actions that may benefit veterans and strengthen overall program performance. This position will also complete timely and accurate award posting activities that generate workload units reported on the DVS-19 and DVS-20, directly contributing to federal reimbursement. The selected candidate will help maintain consistent service levels by supporting case management needs, recognizing trends in claims outcomes, and contributing to training opportunities that improve future claims performance and departmental efficiency.
Occasionally, this role may necessitate travel for events.
The most competitive candidates will possess prior experience in veterans’ services and benefits, extensive experience interviewing individuals to collect personal or medical information, and a background in delivering courteous customer service. Additionally, they will also possess direct experience in survivor claims, pension claims, education benefits, burial benefits, health care enrollment actions, appeals, and other claim activities.
The Veterans Services Representative II is distinguished from the Senior Veterans Services Representative in that the latter may supervise other Veterans Services personnel and/or have lead field responsibilities.
Meet the Team!
Click here to learn about the County of Riverside's Department of Veterans' Services.
EXAMPLES OF ESSENTIAL DUTIES
• Interview and advise veterans, their dependents and survivors concerning entitlement to benefits under federal, state and local provisions.
• May be assigned field duties as needed; determine pertinent federal, state and local provisions as they relate to each claim.
• Prepare, develop and prosecute Veterans Administration claims; prepare and develop appeals for presentation to the Board of Veterans Appeals.
• Search for, analyze and screen all available evidence bearing on veteran entitlements; assist applicants in applying for financial, medical, burial, and educational benefits.
• Obtain affidavits, military records, birth, death, and naturalization certificates, marital documents, and other supporting evidence for claims.
• Contact lawyers, physicians, clergymen, and others to obtain further supporting evidence.
• Provide information, advice and assistance to veterans in obtaining government insurance coverage and benefits.
• Maintain proficiency in laws and regulations relating to veterans; develop applicants for discharge upgrades.
SUPPLEMENTAL INFORMATION
OTHER REQUIREMENTS:
License/Certificate: Possession of a valid California Driver’s License may be required.
Employee must possess and maintain accreditation with the United States Department of Veterans Affairs (USDVA) through the California Department of Veteran Affairs (CDVA) within 12 months of hire.
For questions regarding this recruitment
Please contact Genesis Ochoategui at [email protected], or call (951) 955-4593. Please allow 1-3 business days for response to general inquiries.
Work for Warriors is a no-cost employment program of the California Military Department for Service Members, Veterans, and military family members. The Veterans Service Coordinator for County of Riverside is Martin Rivera.
Qualifications
State
Immediate Fill
