Multimedia Journalist - Spectrum News Original Content- San Diego
- Spectrum
- San Diego, CA, USA
- Jun 10, 2026
Job Description
Imagine making a real difference for customers by guiding them through Spectrum’s Community Solutions products and services. If you thrive on solving problems and enjoy helping others, this customer service role offers an opportunity to build lasting relationships while expanding your knowledge of technology and account management. Your expertise and positive approach will directly influence customer satisfaction and strengthen Spectrum’s reputation.
How You’ll Make an Impact
- Resolve customer inquiries and troubleshoot Video, Internet and Streaming issues using Spectrum’s diagnostic tools
- Manage account activation, maintenance and billing concerns through thoughtful phone support
- Recommend upgrades and solutions based on customer needs to enhance product value
- Process orders and navigate account management systems for new sales and account updates
- Facilitate escalations and determine if field visits are needed for complex issues
- Contribute ideas to improve the customer experience and build long-term relationships
- Consistently achieve sales activity goals and maintain current knowledge of Spectrum product offerings
Working Conditions
- Office environment with various schedules including holidays
What You’ll Bring to Spectrum
Required Qualifications
Education
- High school diploma or equivalent
Experience
- Customer service and sales or retention experience
Skills
- Ability to read, write, speak and understand English
- Knowledge of Spectrum products and troubleshooting for Video, Internet and Voice repair
- Proficiency in billing systems
- Strong verbal and written communication skills
- Complex problem solving abilities
- Quick thinking, goal orientation, ambition and determination
- Strong follow-up, accuracy, multitasking and attention to detail
- Positive phone demeanor and excellent customer service
- Ability to use personal computer, relevant software including Microsoft Office Suite and intranet navigation
Preferred Qualifications
Experience
- 1+ years working in cable operations or telecommunications call center
Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Full Time San Diego, California Date posted 05/26/2026 Business unit: Spectrum Networks Areas of interest: Editorial, News Requisition Number: 2026-74760
Imagine shaping magazine-style stories that resonate with viewers across every platform. At Spectrum News, you will craft in-depth, engaging narratives that inform and connect communities, producing longer-form segments that elevate daily news coverage.Your storytelling will enhance Spectrum’s dedication to delivering thoughtful and impactful journalism in every format.
Part of Charter Communications, Spectrum News(opens in new window) is made up of over 30 hyper-local news and regional sports networks dedicated to producing original, unbiased, and high-quality content. We use innovative journalistic approaches, backed by comprehensive research, to engage and inform viewers on the most essential news, issues, and events taking place in their communities.
Beyond TV news distribution, our newsrooms publish via the Spectrum News app(opens in new window) and connected television. We’re committed to providing viewers with 24-hour news—no matter how, when, and where they want it. Check out all the ways we share news on the Spectrum News Mobile App.
HOW YOU'LL MAKE AN IMPACT
- Produce magazine-style news stories ranging from 4 to 6 minutes for digital, linear and social platforms
- Report, write and develop original content, focusing on deeper narratives and community issues
- Shoot and edit video segments to create visually compelling, high-quality stories
- Conduct interviews and gather information, ensuring accuracy and credibility in each feature
- Collaborate with producers and editors to refine story ideas, structure and delivery
- Adapt reporting and production techniques to maximize engagement across multiple platforms
- Manage deadlines and multiple assignments, responding efficiently to evolving news priorities
As a part of Spectrum News, you’re creative, highly technical, and ready to bring your community’s stories to life in our newsroom. You value accuracy and want to leverage your curiosity and storytelling abilities to share inspiring news across multiple platforms. Each day is fast paced in a constantly evolving work environment with new stories to tell and perspectives to uncover. If you’re a nimble, passionate team player, you’ll find a home on our team.
WHAT YOU’LL BRING TO SPECTRUM NEWS
Required Qualifications
- Experience: Television news reporting - 3+ years
- Education: Bachelor’s degree in Broadcast Journalism, Communications, or related field; or comparable television work experience
- Technical Skills: Ability to shoot videos, understanding of video editing software, and utilize social media effectively
- Skills: Ability to communicate effectively on camera and through writing and verbal expression
- Abilities: An innate curiosity and a sense of urgency when it comes to creating compelling stories, lifting and carrying up to 30 pounds
- Travel Ability: Must be open to travel to discover the important stories in your neighborhood and willing to interact with the community
- Schedule: Ability to work under time pressure deadlines and willing and able to work different shifts or longer shifts due to "breaking news" and severe weather emergencies, ability work weekends and holidays
- Valid driver's license for authorized driving in the state of residence
Preferred Qualifications
- Experience working in a 24-hour news channel
Working Conditions
- Work inside in a climate-controlled environment and outside throughout the year and may be subjected to various weather conditions that could include extreme heat or cold conditions
#LI-TE1
Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
The base pay for this position generally is between $81,000.00 and $148,500.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.(opens in new window)
Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
Chuck Callahan
State
About Us
Spectrum's Product and Services are powered and innovated by Charter Communications, Inc. (NASDAQ: CHTR), the leading broadband communications company and the second-largest cable operator in the United States. Our company provides a full range of advanced broadband services, including Spectrum TV™ video entertainment programming, Spectrum Internet™ access, and Spectrum Voice™. Spectrum Business® similarly provides scalable, tailored, and cost-effective broadband communications solutions to business organizations, such as business-to-business Internet access, data networking, business telephone, video and music entertainment services, and wireless backhaul. The advertising sales and production services are sold under the Spectrum Reach™ brand. News and sports networks are operated under the Spectrum Networks brand.
Culture
We believe in fostering a culture in which every employee feels respected, engaged, and able to reach their full potential. Our hardworking and diverse workforce is focused on helping our business grow, and we are committed to helping them grow. Together we will deliver industry-leading products and services and exceed customer expectations.
Benefits
Providing our employees and their families with access to comprehensive health coverage, helping build wealth for retirement and offering educational and development opportunities are of the utmost importance to us. Our employees are also eligible for select complimentary or discounted Spectrum products and services.
Responsibility
Spectrum is committed to improving communities and impacting lives where our customers and employees live, work and play.
Spectrum Housing Assist: Spectrum partners with nonprofit organizations and engagement employees and community volunteers in order to provide critical home repairs across the United States. We’ve set a goal to improve 25,000 homes by the year 2020.
Spectrum Digital Education: Spectrum supports nonprofit organizations that educate community members on the benefits of broadband and how to use it to improve their lives. In 2017, Spectrum made a commitment to provide $1 million in digital education grants to nonprofits serving in our footprint.
Chuck Callahan