• Maintain accurate inventory across all data center locations including racks, servers, network equipment, cables, spares, PDUs, optics, and consumables, with greater than 98% accuracy in DCIM or CMDB systems.
• Manage RMA processes and coordinate inbound and outbound logistics, including packaging, compliance documentation, shipment tracking, and receiving.
• Implement standardized labeling, barcode or RFID tracking, and chain-of-custody procedures to minimize asset loss and streamline audits.
• Serve as the primary operational point of contact for data center providers, smart-hands vendors, carriers, and hardware suppliers.
• Track and report vendor performance against SLAs and SLOs for onsite support, cross-connects, deliveries, and maintenance windows.
• Coordinate vendor quotes, ordering, and scheduling for rack expansions, structured cabling, and facility services.
• Perform or supervise rack and stack deployments, cable management, hardware replacements, optics installation, labeling, and patching in accordance with MOP, SOP, and EOP standards.
• Conduct site walkthroughs to ensure safety, operational cleanliness, and adherence to change control processes.
• Execute routine inspections including power strips, breakers, airflow, and alarms, and perform incident triage and hardware diagnostics when necessary.
• Plan and coordinate onsite work across multiple facilities involving internal teams, vendors, and smart-hands support while minimizing operational disruption.
• Author Method of Procedure (MOP) documentation and change requests, and lead pre-task briefings and post-work validation.
• Maintain a rolling 12-week schedule covering hardware deliveries, installations, decommissions, and maintenance windows.
• Develop and maintain capacity models for rack space, floor space, power utilization, and cooling efficiency.
• Analyze utilization trends and forecast capacity needs 12 to 24 months in advance, providing recommendations for expansion, leasing, or infrastructure optimization.
• Partner with architecture and finance teams to support demand forecasting, scenario planning, and capital and operational budget planning.
• Monitor and optimize key operational metrics including rack density, power headroom, PUE proxies, stranded capacity, and thermal compliance.
Damon Oliver
The story of Cox Enterprises is one of hard work, respect for employees, entrepreneurship and making bold decisions. It’s also about staying true to values that have endured for more than a century. Cox Enterprises was founded in 1898 by James M. Cox. At the age of 28, he purchased the Dayton Evening News (now the Dayton Daily News). He later served as Ohio’s governor and was the 1920 Democratic nominee for president with Franklin D. Roosevelt as his vice presidential running mate. After Governor Cox lost the election, he decided to focus on expanding his business across industries and locations.
Today, Cox Enterprises is a global company with nearly 50,000 employees and $22 billion in revenue. Cox remains a values-driven private corporation that can invest in long-term growth and is proud of its four-generation family leadership. Through our major divisions—Cox Communications and Cox Automotive —we lead in the communications and automotive industries. Our widely recognized national brands include Autotrader, Kelley Blue Book and Cox Homelife.