NorthBay Health

***The position will work in Napa, CA and Requires Health system/Hospital and Union Experience. ***  At Northbay Health, this Manager provides strategic and operational support to the executive and operational leaders within assigned to functional areas. This role serves as a trusted advisor partnering with leadership as, aligning human resources strategies with organizational goals, workforce planning, employee engagement, labor and employee relations, talent management, and change management initiatives, ensuring consistent execution of HR programs, policies, and workforce strategies across the organization. The role partners closely with Talent Acquisition, Compensation, Benefits, Organizational Development, Learning, Employee Labor and Relations, Leave of Absence, Workplace Culture and Compliance to deliver integrated HR solutions that support a high-performing, patient-centered culture. PRIMARY JOB DUTIES Strategic Partnership Partner with operation’s leaders to...

At NorthBay Health, the Nurse Practitioner (NP), ICU is required to be acute care nurse practitioner (ACNP) and functions as a member of the multidisciplinary medical management team.  The ACNP diagnoses medical conditions, plans and implements interventions, including invasive procedures and evaluates patient responses under the direction of and in collaboration with a physician supervisor or designated attending physician. This NP works with physicians in order to establish a collegial and interdisciplinary patient care environment.  The NP is an independent consultant on clinical care issues for patients, families, staff, physicians and other departments.  The NP will also assist in the collection of data and statistics for reporting outcomes of the critical care program. The Nurse Practitioner is accountable for functions which enhance the delivery of patient care in accordance with the standards of nursing practice through education, role modeling, standards...

Under the direction of the Patient Financial Services Manager, the Patient Account Representative III (PAR-III) is responsible for the accurate and timely billing, follow-up, and collection of ambulatory patient accounts. This role ensures accounts are processed in accordance with standard and NorthBay-specific billing practices, as well as all applicable regulatory requirements.  The PAR-III manages patient accounts across multiple services and specialties within NorthBay Ambulatory practices and plays a key role in achieving optimal reimbursement outcomes and maintaining compliance with healthcare billing standards. Primary Responsibilities Perform timely follow-up on accounts with practices, payers, and/or patients until a zero balance is achieved per contract and payment expectations. Monitor and manage assigned accounts receivable to meet or exceed AR aging goals. Process all initial billing claims promptly, including resolution of edits. Address and resolve...

Our purpose is to create a positively memorable and inspiring “Wow” experience for each and every customer we serve, each and every time we have the opportunity to serve them. We distinguish ourselves by our ability to listen and empathize with others and by the exceptional efforts we make to deliver uncompromising levels of service. We are here to guide our customers, both patients and their families, through a seamless healthcare experience that provides tailored assistance and education that is responsive to their individual needs and expectations. Our goal is to continue to value and delight our patients with experiences that nurture powerful customer relationships that will last a lifetime. At Northbay Health, the PBX Communications Ambassador performs general PBX Operator duties including answering incoming and in-house calls in a warm and pleasant manner, efficiently transferring callers to the appropriate individual/department and addressing patient concerns as...

At Northbay Health, the Surgery Scheduler functions as a member of the clinic patient care team. Performs duties and orchestrates complex logistics required to schedule patient tests, pre-op/post-op visits, and complex surgical procedures. Responsible for scheduling and coordinating all aspects of the surgical procedure, including patient preferences, maintains close communication with the Operating Room Scheduler, Same Day Center Staff and assures all payer requirements are met prior to scheduling the actual surgery. Responsible to secure accurate patient demographics, authorizations and payer information in a timely manner to ensure patient care is not delayed. Verifies and documents eligibility and benefits for patient’s specific payers. Ensures appropriate documentation is in the patient’s Electronic Health Record (EHR). Schedules patient procedures as appropriate, and coordinates transfer of necessary records. Reviews and appropriately schedules department procedures...

At NorthBay Health, the Imaging Support Specialist, obtains billing documentation and authorizations for all patient imaging exams done in the clinic. Interviews the patient or his/her representative to secure accurate demographic and insurance information ensuring the patient’s care is not delayed.  Verifies and documents eligibility and benefits for patient’s specific payor.  Schedules exams for multiple diagnostic modalities. Organizes and distributes paper flow among facility staff. Inputs all patient demographics into facility information system. Answer multi-line switchboard and route calls accordingly. Inputs updates and/or changes to daily/weekly schedule and patient record.  Prepares and processes all court ordered subpoenas and medical records requests. Processes incoming exam reports and prepares items for mailing/faxing. Collects patient co-pays and/or account payments. Maintains knowledge of HIPAA laws/forms and ensures front desk is compliant at all...

At Northbay Health, the Professional Fee Radiology Coder is responsible for accurate and timely professional fee coding of radiology services based on provider documentation and applicable coding guidelines. This role reviews radiology documentation and assigns appropriate CPT/HCPCS procedure codes, ICD-10-CM diagnosis codes, and modifiers for professional fee billing. The coder ensures coding accuracy, documentation integrity, medical necessity support, and compliance with CMS, AMA/CPT, NCCI, payer-specific requirements, and NorthBay standards. Requires strong knowledge of radiology terminology, anatomy and physiology, diagnostic imaging services, professional component coding, and the ability to work independently with high accuracy in any EHR or coding/billing platform. PRIMARY JOB DUTIES Professional Fee Radiology Coding Reviews radiology reports and related clinical documentation and assigns accurate CPT/HCPCS and ICD-10-CM codes for professional fee radiology...

At Northbay Health, the Patient Services Representative II performs general front office duties of moderate scope and complexity including reception, registration, appointment scheduling, insurance verification and medical records management functions. The Patient Services Representative II exercises judgment within defined guidelines and functions as part of a clerical and customer service team in support of Ambulatory Division medical practices. Primary Job Duties Performs independently all of Level 1, in addition but not limited to the following: Registration and Charge Entry Gathers, updates and verifies a comprehensive package of registration and insurance/payer information and ensures accurate entry into the EMR. Provides information to patients regarding the selection process of a care provider, assists in determining insurance eligibility, co-payments, share of costs and other financial responsibilities for services rendered. Obtains signatures on required forms....

At Northbay Health, the Supervisor, Diagnostic Imaging, is a licensed, certified, or registered Diagnostic Imaging Technologist (CRT, CRTNM, or ARDMS) with demonstrated expertise and supervisory experience in Diagnostic Imaging. The Supervisor is a member of the Director's Management Team and is responsible for operational activities during normal business hours for the Department of Diagnostic Imaging. The Supervisor works collaboratively with the Director to ensure that high-quality, cost-effective, client-satisfying services are provided within the fiscal guidelines of departmental budgets. Assures compliance with all applicable regulatory, safety, and quality requirements. Participates in ongoing clinical/technical and supervisory continuing education. Maintains a general understanding of hospital and industry issues. Primary Job Duties Maintains clinical competence in the scope of Diagnostic Imaging for which he/she is licensed, registered, or certified. Monitors and...

At Northbay Health, the Medical Oncology Nurse, in collaboration with other cancer care providers and health team members, the Oncology RN will utilize oncology focused assessment skills and knowledge to coordinate and provide comprehensive care throughout the cancer disease continuum.  The Oncology RN will be a patient advocate and educator, as well as a liaison between inpatient, outpatient and home care. The nursing process will be utilized when providing patient care, to include: administering infusion treatments, monitoring patients during and after treatments; assessing, planning, implementing, and evaluating the nursing care of patients receiving treatment; managing symptoms related to treatments as well as to the disease process.  The Oncology RN must demonstrate problem solving and decision-making skills, close attention to detail, and sensitivity and empathy in all interactions with patients and caregivers. Organizational standards for Joint Commission,...

At NorthBay Health, the Imaging Support Specialist is key to the success of daily patient service. The Imaging Support Specialist obtains billing documentation and authorizations for all patient imaging exams done in the clinic. Interviews the patient or his/her representative to secure accurate demographic and insurance information ensuring the patient’s care is not delayed. Verifies and documents eligibility and benefits for patient’s specific payor. Schedules exams for mammography. Organizes and distributes paper flow among facility staff. Inputs all patient demographics into facility information system. Input updates and/or changes to daily/weekly schedule and patient record. Processes incoming exam reports and prepares items for mailing/faxing. Collects patient co-pays and/or account payments. Maintains knowledge of HIPAA laws/forms and ensures front desk is always compliant. Processes all patient requests for viewing/amending PHI, accounting of disclosures, special privacy...

At Northbay Health, the Call Center Patient Services Representative performs general office duties including appointment scheduling, determining and verifying insurance eligibility, and processing of detailed messages to physicians.  The Patient Services Representative functions as part of a clerical, clinical, and customer service team in support of primary care practices. Primary Job Duties Registration and Charge Entry Gathers, updates and verifies a comprehensive package of registration and insurance/payer information and ensures accurate entry into the practice management system. Provides information to patients regarding the selection process for a primary care physician, assists in determining insurance eligibility, co-payments, share of costs and other financial responsibilities for services rendered. Verifies and documents eligibility for all payers. Reviews benefit plan/s with patient to determine specific allowances and/or restrictions based on services...

At Northbay Health, the Medical Assistant I / Patient Services Representative provides comprehensive front- and back-office support within NorthBay Health ambulatory practices. The MAI/PSR performs general front office duties of moderate scope and complexity including reception, registration, appointment scheduling, insurance verification and medical records management functions. Exercises judgment within defined guidelines and functions as part of a clerical, and customer service team in support of Ambulatory Division medical practices. As a Medical Assistant I, this role is also responsible for providing direct patient care in support of a provider in an ambulatory care setting under the direction and supervision of a licensed physician. Distribution of staff and patients may require reassignment to other nursing areas. Interpersonal Skills and Values Demonstrates NorthBay Health’s True North Values: Nurture Care, Own It, Respect Relationships, Build Trust, and Hardwire...

At Northbay Health, the Pharmacy Technician II works under the supervision of Pharmacy Supervisor and oversight by the Staff Pharmacists, performs technician functions and assists with drug dispensing and record keeping. Maintains pharmacy inventory levels and integrity both within and outside the pharmacy. Primary Job Duties Prepared and labeled oral, injectable, neonatal, and hazardous medications under pharmacist supervision in accordance with departmental policies and procedures. Reconstituted additives, calculated volumes, and compounded IV solutions and nutritional products using aseptic technique under pharmacist verification. Communicated with patient care units to troubleshoot dispensing issues, IV-related concerns, and medication order clarifications; escalated clinical and pharmacologic questions to pharmacists. Prepared unit-dose oral and injectable medications from bulk stock for patient use. Conducted IV rounds to monitor utilization and management of...

At Northbay Health the Physician Assistant (PA),  Heart & Vascular is required to function as a member of the multidisciplinary medical management team in our Cardiology Clinic. The Physician Assistant is a health care professional with advanced education and training in the care of the pediatric, adolescent, adult and geriatric populations.  The PA works under the direction of a licensed physician. The Physician Assistant is also directed by standardized protocols and procedures and in collaboration with the supervising physician.  Scheduling: Vascular Surgery, OR facing role, with 1 day of post op appointments per week. 5 days per week 8 hours shifts.  PRIMARY JOB DUTIES Performs physical examinations and updates patient history. Formulates a diagnosis and treatment plan as appropriate for patient needs. Orders ancillary services as appropriate to meet patient needs.  Reviews all patient diagnostic test results and follows-up on...

At Northbay Health the Physician Assistant (PA), Heart & Vascular in Napa, CA is required to function as a member of the multidisciplinary medical management team in our Cardiology Clinic. The Physician Assistant is a health care professional with advanced education and training in the care of the pediatric, adolescent, adult and geriatric populations.  The PA works under the direction of a licensed physician. The Physician Assistant is also directed by standardized protocols and procedures and in collaboration with the supervising physician.  Schedule: Role will work in Napa, CA clinic (Fridays) and support Physician and round in hospital.       PRIMARY JOB DUTIES Performs physical examinations and updates patient history. Formulates a diagnosis and treatment plan as appropriate for patient needs. Orders ancillary services as appropriate to meet patient needs.  Reviews all patient diagnostic test results and...

At Northbay Health, the Advanced Practice Provider (APP) for Primary Care functions as a member of the multidisciplinary medical team. The APP is a health care professional with advanced education and training in the care of the pediatric, adolescent, adult and geriatric populations.  The APP works under the direction of a licensed physician. The APP is also directed by standardized protocols and procedures and in collaboration with the supervising physician. The Advanced Practice Provider (APP) is classified as a Physician Assistant or Nurse Practitioner licensed in the state of California. Primary Job Responsibilities Performs physical examinations and updates patient history. Formulates a diagnosis and treatment plan as appropriate for patient needs. Orders ancillary services as appropriate to meet patient needs. Reviews all patient diagnostic test results and follows-up on abnormal test results. Reviews diagnostic test results with patient. Requests specialty...

At Northbay Health, the Medical Assistant I / Patient Services Representative provides comprehensive front- and back-office support within Northbay Health ambulatory practices. The MAI/PSR performs general front office duties of moderate scope and complexity including reception, registration, appointment scheduling, insurance verification and medical records management functions. Exercises judgment within defined guidelines and functions as part of a clerical, and customer service team in support of Ambulatory Division medical practices. As a Medical Assistant I, this role is also responsible for providing direct patient care in support of a provider in an ambulatory care setting under the direction and supervision of a licensed physician. Distribution of staff and patients may require reassignment to other nursing areas. Interpersonal Skills and Values Demonstrates NorthBay Health’s True North Values: Nurture Care, Own It, Respect Relationships, Build Trust, and Hardwire...

At Northbay Health, the Medical Assistant I / Patient Services Representative provides comprehensive front- and back-office support within NorthBay Health ambulatory practices. The MAI/PSR performs general front office duties of moderate scope and complexity including reception, registration, appointment scheduling, insurance verification and medical records management functions. Exercises judgment within defined guidelines and functions as part of a clerical, and customer service team in support of Ambulatory Division medical practices. As a Medical Assistant I, this role is also responsible for providing direct patient care in support of a provider in an ambulatory care setting under the direction and supervision of a licensed physician. Distribution of staff and patients may require reassignment to other nursing areas. Interpersonal Skills and Values Demonstrates NorthBay Health’s True North Values: Nurture Care, Own It, Respect Relationships, Build Trust, and Hardwire...

At Northbay Health, the Patient Services Representative II performs general front office duties of moderate scope and complexity including reception, registration, appointment scheduling, insurance verification and medical records management functions. The Patient Services Representative II exercises judgment within defined guidelines and functions as part of a clerical and customer service team in support of Ambulatory Division medical practices. PRIMARY JOB DUTIES Performs independently all of Level 1, in addition but not limited to the following: Registration and Charge Entry       Gathers, updates and verifies a comprehensive package of registration and insurance/payer information and ensures accurate entry into the EMR. Provides information to patients regarding the selection process of a care provider, assists in determining insurance eligibility, co-payments, share of costs and other financial responsibilities for services rendered. Obtains...