Yuhaaviatam of San Manuel Nation
Highland, CA
Under the direction of the Manager, Relief Floor Slots, the Supervisor, Training Slots is responsible for the ongoing coaching, development, and instruction of all Slot Department employees with the goal of increasing efficiency, effectiveness, and productivity, with an emphasis on exceptional customer service. Responsible for instruction and development facilitated through courses, handouts, handbooks, and hands-on training. Works both back of house and on the gaming floor in order to stay current with processes and enterprise practices. Additionally, responsible for assessing, designing, developing, implementing, and evaluating employee training programs. ESSENTIAL DUTIES AND RESPONSIBILITIES 1. Oversees assigned zone(s) of gaming machines with staffing levels of up to 50 employees at a time. Monitors and coordinates activities of Slot department team members and responds to and follows-up on guest requests and concerns in a timely and professional manner. 2. Creates...