500 customer service jobs found in Menlo Park, CA

As a Technical Program Manager on the Electronic Systems Team, you'll drive hardware development for Tesla's Displays-the dynamic interfaces that power human-machine interaction, bringing real-life AI to vivid life and revolutionizing connections with intelligent systems. Your mission: Deliver program success through precise planning, execution, and communication, while enabling seamless cross-functional collaboration in our fast-paced, mission-driven environment. If you excel in ambiguous, high-velocity settings and are passionate about global-impact projects, this role fits. You'll sit at the nexus of cutting-edge AI, advanced hardware, and Tesla's mission to build a world of amazing abundance-leading high-visibility programs from concept to mass production with clarity, speed, and accountability for elite engineering teams. The Role Ensure engineering program goals, scope, and requirements are clearly defined, documented, and aligned with stakeholders Build program...

The Staff Technical Program Manager, Camera Hardware is a senior technical program leader within the Autopilot and Electronic Systems Engineering organization. This role owns end-to-end strategy and execution for Camera Hardware and Camera Cleaning product development across vehicle programs and is expected to operate with a high degree of autonomy, technical judgment, and organizational influence. Beyond day-to-day program tracking, the Staff TPM sets the program architecture for how camera hardware is planned, validated, released, and launched; drives cross-functional decision-making at the system and vehicle level; and elevates team execution quality through process design, risk leadership, and executive-ready communication. This is a staff-level role for a leader who can define the plan of record, resolve ambiguity, and deliver complex electromechanical systems at Tesla scale. The Role Own end-to-end strategy and execution for Camera Hardware and Camera Cleaning...

The Business Development Lead is a dynamic role that requires a broad range of skillsets and experience. This role is responsible for owning and executing strategic initiatives and projects, developing new business models, and synthesizing complex problems into executive-level decision points for Tesla's Residential Direct installation business. Strong candidates will be well-versed in residential energy markets and technologies (solar, storage, home charging, V2X, etc.) and bring a structured approach to problem-solving, strong executive-level communications, and a history of successfully managing a wide array of projects and stakeholders. Working on Tesla's Residential Energy Business Development team requires wearing many hats and adapting to a fast-paced environment. Besides a rock-solid work ethic and a strong team-oriented personality, team members must display creativity, passion, and a desire to break new ground in a constantly shifting landscape. The Role Lead...

The Global Business Development team works to analyze markets, shape emerging business models, and advise the energy business on how best to meet Tesla's mission of building a world of amazing abundance. This is a dynamic role that requires a broad range of skillsets and experience, with responsibilities including owning and executing strategic initiatives and projects, developing new business models, and synthesizing tough problems into executive-level decision points. Strong candidates for this role will be well-versed in on-site power deployments (including at data centers, remote communities & mines, and oil field operations) and their associated energy technologies, and will bring a structured approach to solving problems, strong executive-level communications, and a history of successfully managing a wide array of projects and stakeholders. Working on Tesla's Energy Business Development Team requires wearing many hats and adapting to a fast-paced work environment. Besides...

The Technical Project Manager role at Tesla involves driving hardware development by managing the execution of new hardware projects, validation, industrialization, and design improvements. This position supports the Engineering team by organizing and tracking schedules and metrics for active hardware projects, acting as the central owner for specific hardware subsystems. The TPM collaborates with Global Sourcing, Supplier Industrialization, and Tesla suppliers to meet production demands and resolve risks to schedules, while also working with cross-functional teams like Design Studio, Engineering, Supply Chain, Manufacturing, NPI, Production, and Service to establish program cadence and ensure successful global implementation across Tesla factories in Fremont, Texas, Shanghai, and Berlin. Requiring strong technical skills, the TPM engages in technical reviews, testing, and validation planning, with a working understanding of design, manufacturing, assembly, and associated risks....

Tesla's Industrial Products team is looking for a Senior Product Manager to own the medium voltage hardware within Megablock - Tesla's integrated utility-scale energy and power platform. This role focuses on medium voltage transformers and switchgear connecting at 34.5kV, supporting energy storage deployments worldwide. You will define product requirements, drive the roadmap, and collaborate across engineering, sales, and operations to bring world-class MV solutions to market at global scale. The Role Own the product roadmap and strategy for medium voltage transformers and switchgear within the Megablock platform Define product requirements and performance targets based on market needs, customer feedback, utility standards, and regulatory requirements Serve as the internal subject matter expert on medium voltage equipment, interconnection standards, and global utility requirements Partner with hardware engineering teams to develop and refine MV...

The Tesla AI Hardware team is at the forefront of revolutionizing artificial intelligence through cutting-edge hardware innovation. Comprising brilliant engineers and visionaries, the team designs and develops advanced AI inference chips tailored to accelerate Tesla's machine learning capabilities. A key part of this effort is Dojo, Tesla's custom supercomputer system built to efficiently train massive neural networks on vast video data from the fleet. The work of Tesla's AI Hardware team powers the neural networks behind Full Self-Driving (FSD), and Tesla humanoid robot, Optimus, pushing the boundaries of computational efficiency and performance. By creating custom silicon and optimized architectures, the team ensures Tesla remains a leader in AI-driven automotive and energy solutions, shaping a future where intelligent machines enhance human life. The Technical Program Manager plays a pivotal role in Tesla's AI Hardware silicon engineering development team, managing end-to-end...

The Tesla AI Hardware team is at the forefront of revolutionizing artificial intelligence through cutting-edge hardware innovation. Comprising brilliant engineers and visionaries, the team designs and develops advanced AI inference chips tailored to accelerate Tesla's machine learning capabilities. A key part of this effort is Dojo, Tesla's custom supercomputer system built to efficiently train massive neural networks on vast video data from the fleet. The work of Tesla's AI Hardware team powers the neural networks behind Full Self-Driving (FSD), and Tesla humanoid robot, Optimus, pushing the boundaries of computational efficiency and performance. By creating custom silicon and optimized architectures, the team ensures Tesla remains a leader in AI-driven automotive and energy solutions, shaping a future where intelligent machines enhance human life. The Technical Program Manager plays a pivotal role in Tesla's AI Hardware silicon engineering development team. In this role, you...

We are looking for a highly skilled and motivated Staff/Senior Supply Chain Manager to lead the sourcing, strategy, and supplier relationships for advanced camera modules and optical systems essential to full self-driving technologies. This individual will work closely with engineering teams, contract manufacturing partners, and external suppliers to ensure that camera modules meet rigorous performance, reliability, and cost-efficiency standards. Reporting to the Supply Chain Group Manager, you will be a key resource supporting various engineering groups within Tesla, ensuring seamless alignment with Tesla's autonomous driving goals. In this fast-paced, dynamic environment, you will collaborate with cross-functional teams to implement sourcing strategies that guarantee optimal supply assurance, pricing, flexibility, quality, and delivery performance. You'll explore and industrialize new camera module technologies while building strong relationships with suppliers to meet Tesla's...

The Tesla Energy & Charging Software team is responsible for developing and operating the software for Tesla's products for power generation, energy storage, vehicle charging, and grid services. These include the integrated residential product experience (Powerwall, Solar Roof, Wall Connector, Storm Watch), commercial and industrial products (Megapack, Powerhub), vehicle charging (Supercharger, Wall Connector), and grid services (Virtual Power Plants, Autobidder, energy-market participation). The Program Manager will be an integral part of the engineering team and responsible for driving program execution across the organization. The Technical Program Manager will report to the Director of the software organization and work closely with a team of passionate software engineers as well as partner product development and engineering teams. The work of the Program Manager will be critical to accelerating flagship Tesla Energy products, expanding the Tesla Supercharging network,...

Tesla's Drive Inverter team is looking for a highly motivated Technical Program Manager to lead new and existing engineering projects for advanced Drive Inverter technologies in our vehicles. This is a cross-functional role that requires coordination between many different groups within and outside of Tesla, with a strong emphasis on electrical system design and program management for complicated electrical and mechanical integrated components. You will be immersed in the design engineering process and will shepherd projects from concept through prototype validation and production ramp, including aspects of PCBA design and manufacture. You will leverage your engineering background to understand product requirements, technical risks in inverter design, and validation strategies to accelerate development. You will communicate and present project status, highlight schedule risks, and develop recovery plans in the event of slips. On a daily basis, you will interface with...

We are seeking a highly motivated and experienced Technical Program Manager to join our dynamic team in Drive Unit. As a Technical Program Manager, you will drive the development and introduction of new Drive Unit technologies, products, and processes, ensuring timely and successful implementation. You will lead cross-functional teams, manage complex engineering programs, and ensure adherence to our development process, product quality, and timelines. Your primary focus will be on overseeing the improvements to our existing Drive Units as well as launching new Drive Units, collaborating with various global teams to identify areas for improvement, and implementing efficient solutions to meet business objectives. You will be responsible for developing and maintaining relationships with cross-functional partners, including engineering, manufacturing, and supply chain teams. If you're passionate about leading innovative projects, driving technical excellence, pushing technological...

We are looking for a highly skilled and motivated Sourcing Engineer to support our development teams and contract manufacturing partners in the sourcing of Direct Supply Chain components and assemblies. This will include managing Electro-Mechanical supply base for Tesla Energy. This role will report to our Supply Chain Group Manager and in parallel be an active sourcing resource supporting our various Engineering groups within Tesla. The Role Owner of RFQ's - ensuring all commercial terms are agreed and documented. Ensures Non-Disclosure Agreements, General Terms & Conditions, Piece Price Agreements, and other related contracts are negotiated and appropriately before business is initiated Drive piece price and tooling negotiation process to ensure that Tesla's commodity pricing met Best-In-Class expectations, while meeting Supplier Industrialization standards of Best-In-Class quality, in addition to driving continual cost reduction and avoidance initiatives through...

Tesla's industrial energy storage products operate around the clock at utility and commercial sites worldwide. Keeping that fleet performing requires a global network of qualified service providers, certified to Tesla standards and accountable to the same uptime targets we hold ourselves to. As Sr. Product Manager for the Certified Service Provider (CSP) program, you will own how Tesla scales this part of the business - defining the program, the partners in it, and the tools that make their work possible. This role sits at the intersection of field service operations, software development, partner management, and product, and is essential to how Tesla supports a rapidly growing installed base. The Role Own the end-to-end product strategy and roadmap for the Certified Service Provider program for industrial energy storage Define certification standards, training pathways, and performance criteria for certified service partners Build the product requirements,...

Datacenter Technical Program Manager (TPM) role focused on AI builds/clusters includes a strong technical background in hardware deployment, data center infrastructure, and program management for large-scale AI/high-performance computing (HPC) systems. This role involves coordinating cross-functional teams (engineering, supply chain, operations, vendors) to design, build, deploy, and scale HPC clusters in Tesla-owned/built data centers. This position is based in the Tesla Palo Alto office. Tesla is a fast-moving, dynamic environment where flexibility and adaptability are key attributes needed for success. The successful candidate will be a self-starter, go-getter, motivated, and bring expert overall Program Management expertise. The Role Program Management: Guide engineering programs in all aspects of program management - planning, forecasting, documenting, scheduling, effective meetings, multi-faceted prioritization, management of dependencies, reporting, and effective...

The Optimus (Tesla Bot) team is seeking a highly experienced Technical Program Manager to support the end-to-end development of the Optimus hand hardware subsystem. This role will focus on driving the creation of a high-dexterity, mass-manufacturable hand for the Optimus humanoid robot, ensuring seamless integration across hardware engineering, firmware, controls, and AI manipulation teams. You will work closely with Global Sourcing, Supplier Industrialization, and Tesla suppliers to meet production demands, while driving escalations and resolutions for any schedule risks. In addition to exceptional organizational skills, you must leverage strong technical expertise and demonstrate a working understanding of electromechanical systems, controls, testing, manufacturing, and assembly to guide cross-functional execution and mitigate technical challenges. The Role Own overall program schedule and roadmap to meet development needs. Identify strategies to accelerate development...

As an Actuator Manufacturing Technical Project Manager, you'll support cross-functional teams in process development, and capability expansion to enable in-house actuator manufacturing. You'll balance technical expertise with strong organizational and communication skills to ensure projects meet quality, cost, and schedule targets. This role requires close coordination between engineering, manufacturing, operations, factory, supply chain, and quality teams to drive executional excellence. A successful candidate will be able to manage multiple projects simultaneously, plan strategically and execute with excellence. The Role Lead end-to-end project management for actuator manufacturing from process development to manufacturing line implementation Develop and maintain project schedules, budgets, and risk mitigation plans Coordinate with cross functional teams on multiple continents to prioritize and manage high-impact changes and drive improvements to all relevant...

The Product Launch Manager will be part of our energy engineering teams responsible for delivering end-to-end hardware products and services to support Tesla Energy and Charging across APAC and China markets. This role focuses on charging hardware and ensures alignment between technical execution, market needs, and operational scalability. We are seeking someone passionate about solving the climate problem to lead commercial charging product launches. The ideal candidate combines hardware/firmware/software fluency, compliance and regulatory expertise, and the ability to balance country-specific requirements with engineering priorities and customer experience. You'll work across design engineering, software/firmware, compliance, manufacturing, sales, deployment teams, and external stakeholders including fleet operators, charging network operators, and government agencies. Our team values technical rigor, collaboration, and a passion for scaling EV charging solutions. The Role...

Tesla is seeking a world-class Global Supply Manager (GSM) to lead the end-to-end sourcing strategy for advanced thermal dissipation systems that enable the reliable operation of next-generation vehicle computing platforms. These systems are critical for cooling high-power, high-density chips-such as the Full Self-Driving (FSD) computer, AI inference accelerators, and power electronics-under extreme automotive conditions (wide temperature ranges, vibration, humidity, and long-term durability). You will own the full supply chain lifecycle for thermal solutions including liquid cooling loops, cold plates, thermal interface materials (TIMs), heat spreaders, vapor chambers, and integrated thermal packaging-all engineered to deliver consistent performance, longevity, and safety in real-world driving environments. This role demands deep technical insight into thermal physics, materials science, and manufacturing scalability, combined with strategic sourcing excellence. You'll work at...

As a Senior Technical Program Manager on the Autopilot and Electronic Systems Team, you'll drive hardware product development for Tesla's Vehicle Controllers & Actuation-the critical components that bring real-world AI to life, enabling seamless autonomous driving and revolutionizing transportation. In this pivotal role, you'll ensure program success through strategic planning, execution, and clear communication, while leading seamless collaboration across cross-functional teams in our dynamic, mission-driven environment. The Role Define and document engineering program goals, scope, and requirements in alignment with stakeholders to ensure shared understanding and success Develop comprehensive program roadmaps, timelines, and milestones, including critical paths and deliverables, to guide efficient execution Lead and coordinate cross-functional teams to deliver programs on time, aligning efforts with project goals and optimizing productivity by prioritizing...