2 admin clerical jobs found

Job Summary This role is responsible for managing a large portfolio of franchise accounts within the City of Los Angeles area, with a strong focus on public sector compliance and waste diversion efforts. Using a consultative, client management approach, the position partners closely with customers to ensure proper service setup, right-sizing, and adherence to franchise requirements. The role requires building strong relationships, providing guidance on recycling and diversion programs (including RecycLA), and ensuring customers are operating in compliance with city contracts. Key responsibilities include conducting site assessments and waste audits, recommending service adjustments, managing account data, resolving escalations, and ensuring timely follow-up on customer needs. This position serves as a liaison between customers and internal teams, handling account setup and contract changes directly while advocating for customer needs.  II. Essential Duties and...

I. Job Summary The Customer Service Representative II position receives and processes inquiries from customers, serves as the end-to-end point of contact for customers, and resolves customer issues. The role manages a high volume of inbound and outbound interactions from CE partners via telephone and email.   Hours: 8:00 AM – 5:00 PM, Monday–Friday, Onsite II. Essential Duties and Responsibilities   Independently and proficiently fields customer service inquiries and transactions of low to high level complexity from residential, commercial, industrial, and/or public sector customers for assigned market area(s). Utilizes excellent and professional written and verbal communication skills to respond to incoming requests. Provides education and information regarding accounts, charges, billing, and contracts that may be standard or advanced. Communicates concise and accurate information. Establishes customer accounts by negotiating and documenting service type,...