Waste Management
Hayward, CA
Stericycle is now part of WM . To learn more about WM's acquisition of Stericycle, CLICK HERE to read the press release. Will Dispatch/Route 26 Trucks and 24 Routes with another dispatcher I. Job Summary Under immediate direction, the Dispatcher provides timely response of customer inquiries up to and including pick-ups, schedules, product orders, etc., and all other aspects of a customer's needs. Dispatches vehicles on a pre-set route for each driver daily in the interest of efficient customer service. II. Essential Duties and Responsibilities Assist Customer Service with customer requests (SFDC cases), route changes, rescheduling for pickups/missed stops Provides highest level of customer service to all customers in line with Customer 1st objectives Monitor, process, and escalate SFDC cases to supervisor Assist walk-in customers Assists drivers with problems/issues as issues arise (during the day or at the end of the route) Reviews...