1 admin clerical jobs found in Alameda, CA

I. Job Summary The Customer Service Representative II position receives and processes inquiries from customers, serves as the end-to-end point of contact for customers, and resolves customer issues. The role manages a high volume of inbound and outbound interactions from CE partners via telephone and email.   Hours: 8:00 AM – 5:00 PM, Monday–Friday, Onsite II. Essential Duties and Responsibilities   Independently and proficiently fields customer service inquiries and transactions of low to high level complexity from residential, commercial, industrial, and/or public sector customers for assigned market area(s). Utilizes excellent and professional written and verbal communication skills to respond to incoming requests. Provides education and information regarding accounts, charges, billing, and contracts that may be standard or advanced. Communicates concise and accurate information. Establishes customer accounts by negotiating and documenting service type,...