56 customer service jobs found in San Anselmo, CA

Customer Service Representative (CSR) / Mobility Travel Navigator (MTN) Transdev in San Rafael, CA is hiring a Customer Service Representative (CSR) / Mobility Travel Navigator (MTN). In this position, you will assist customers by providing information on Marin Access ADA and non-ADA programs and services, take customer calls and schedule customer rides using a computerized scheduling system, and perform application intake over the telephone for prospective new customers. Position is NOT Remote. IN-OFFICE , located in San Rafael, CA. Transdev is proud to offer: Competitive compensation package of minimum $22.00 – maximum $26.00 Benefits include: Vacation: One (1) week during first year of employment up to four (4) weeks per year after ten (10) years. Sick days: 5 days annually Holidays: 12 days; 9 standard and 3 floating Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term...

Bilingual English/Spanish Customer Service Representative Transdev in Oakland, California is hiring a Bilingual English/Spanish Customer Service Representative to act as a liaison for our customers, providers, and client. We are seeking friendly, customer service-oriented people who are dedicated to safety. Transdev is proud to offer: Non-CBA Position Competitive compensation package of minimum $21.50/hour – Maximum $30.09/hour Benefits include: Vacation: minimum of two (2) weeks Paid time off: maximum of 4 days Sick days: maximum 8 days Holidays: 11 holidays Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability. Benefits may vary depending on location policy. The above represents the standard Corporate Policy. Key Responsibilities: Respond to customer inquiries and concerns with timely responses and accurate information or redirecting to a supervisor....

Customer Service Representative Transdev in Redwood City, CA is hiring a Customer Service Representative to act as a liaison for our customers, providers, and client. We are seeking a friendly, customer service-oriented person dedicated to safety. Transdev is proud to offer: Competitive hourly compensation package: minimum $21.00 -- maximum $21.63 Benefits include: Paid vacation, sick, & Holidays Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance Key Responsibilities: Document trip authorizations and details including transportation type, pickup times, appointment times and addresses. Respond to customer and client inquiries and concerns with timely, accurate information Comprehensive understanding of policies and procedures Meet or exceed established performance requirements. Other duties as required, including dispatching Qualifications Qualifications: High School Diploma, GED or equivalent. Fluent in...

Road Supervisor - Paratransit Transdev in San Rafael, CA is hiring a road supervisor for our Marin Access paratransit services contract. We are seeking a customer service-oriented professional who is dedicated to safety. The road supervisors work closely with the Operations Manager and Safety Manager and other managers to foster a work environment of safety and quality customer service. The road supervisor provides support and leadership to the drivers; monitors and addressees driver performance in the areas of safety and service quality, including on-time performance, through constructive mentoring, coaching and recommending progressive discipline as needed. Additionally, the road supervisor gathers information needed by the organization to effectively identify root causes of incidents. accidents and service deficiencies for the purpose of implementing constructive change and meeting organizational performance goals. Transdev is proud to offer: Competitive...

Dispatcher Transdev in San Rafael, CA is hiring a Dispatcher. The Dispatcher directs the safe and timely movement of revenue service vehicles and operators. Monitors on-time performance and trip productivity, rescheduling trips as necessary to maintain system performance goals. Reviews and validates accurate operator timekeeping. Verifies and posts corrections to arrival and departure times, service type, fare type and amount to be collected, and other data points as directed. Provide riders with imminent vehicle arrival reminder calls, “where’s my ride” information, same-day trip cancellations and same-day reservation bookings when available. Under supervision, assists in developing transit schedules, operator work run assignments, and related documents. We are seeking customer service-oriented professionals who are dedicated to safety. Transdev is proud to offer: Dispatcher Position Subject to Collective Bargaining Agreement. $23.50 - $26.71 (Union Collective...

Paratransit Bus Driver We are currently hiring experienced Drivers to join our elite team in San Rafael, CA. As a key member, you will be entrusted with ensuring safe and comfortable transportation for our passengers, while upholding the highest standards of safety, professionalism and customer service. You will be providing transportation for the disabled and senior community, ensuring they get to where they need to go safely. Paratransit Drivers provide passengers with door-to-door service, reliable transportation and excellent customer service. Transdev is proud to offer: Bus Operator Position Subject to Collective Bargaining Agreement. $23.50 - $27.32 (Union Collective Bargaining Agreement Payscale). Benefits include: Vacation: One (1) week during first year of employment, up to four (4) weeks per year after ten (10) years. Sick days: 5 days annually. Other standard benefits: medical, dental & vision after 30 calendar days of employment for full-time...

Transdev in San Rafael, CA, is hiring a Call Center Manager. The Call Center Manager (CCM) provides direct supervision and leadership to the call center unit. The CCM oversees information and intake, trip reservations, customer service foand r all Marin Access programs and services. The CCM manages the performance of the call center staff through effective training, continuing education, monitoring, and coaching/counseling according to the principles of Transdev Operations Management while utilizing contractual, company, and industry best-practice key performance indicators. The Call Center department is comprised of travel navigation and trip booking functions. The CCM is responsible for achieving and maintaining departmental quality standards. Transdev is proud to offer: Competitive compensation package of minimum $64,000 – maximum $79,000 / Exempt Benefits include: Vacation: One (1) week during the first year of employment, up to four (4) weeks per year after ten...

Overview: Our team has developed a robust culture of safety, professionalism and commitment to Diversity, Equity and Inclusion (DEI). We expect all team members to champion Company standards of conduct and our inclusive culture. Transdev provides a broad range of services for the client’s autonomous driving testing and development efforts. The Program Performance Manager serves as the program owner for operational performance, with a focus on driving outcomes through data, tooling, and cross-functional alignment. This role ensures end-to-end accountability for program success, including alignment with contractual service levels (CSLs), identification of performance trends, and proactive risk mitigation. The manager owns the strategy and implementation of tooling that supports Rider Only workflows and performance tracking, working closely with internal stakeholders to define requirements, oversee rollouts, and ensure adoption. Through transparent reporting, KPI-driven...

Overview: In this role, you will serve as an integral member of the Operations and Safety Teams. You will support the Operations Management team, the Safety team and the Director of Safety by managing, developing, and improving activities associated with overall safety performance in Transdev Alternative Services. This includes KPIs, SLAs, Safety strategies, and interface with client’s counterparts to ensure Safety, EHS and regulatory compliance to client’s, state and federal regulations. In addition, this individual is responsible for any activity associated with improving Safety performance, optimization, and operating procedure updates. Lead transformation initiatives of the AV safety organization, utilizing performance improvement concepts and development tools, providing inception-to-measurement of structure, education, and processes. This role is responsible for comprehending ideal process flows, identifying, recommending and leading the problem-solving initiatives for...

Autonomous vehicles are the cornerstone of a rapidly changing mobility landscape. Transdev is at the forefront of autonomous vehicle (AV) technology, capitalizing on decades of management and operational expertise. We are developing and deploying AV solutions to help solve mobility challenges for cities, towns, and communities in North America and around the world. Our goal is to help you launch autonomous operations that blend seamlessly with existing mobility options, expand connections within communities and enhance the footprint of public transit. Overview: Our team has developed a strong culture of safety, professionalism and personal responsibility, we expect all team members to adhere to Transdev standards of conduct. Transdev’s Autonomous Specialist’s are critical to the success of delivering safe autonomous driving systems to our customers, enabling a revolutionary mobility experience. The Autonomous Specialist is responsible for operating and evaluating a...

Autonomous vehicles are the cornerstone of a rapidly changing mobility landscape. Transdev is at the forefront of autonomous vehicle (AV) technology, capitalizing on decades of management and operational expertise. We are developing and deploying AV solutions to help solve mobility challenges for cities, towns, and communities in North America and around the world. Our goal is to help you launch autonomous operations that blend seamlessly with existing mobility options, expand connections within communities and enhance the footprint of public transit. Overview: Our team has developed a strong culture of safety, professionalism and personal responsibility, we expect all team members to adhere to Transdev standards of conduct. Transdev’s Autonomous Specialist’s are critical to the success of delivering safe autonomous driving systems to our customers, enabling a revolutionary mobility experience. The Autonomous Specialist is responsible for operating and evaluating a...

Overview: Our team has developed a robust culture of safety, professionalism and commitment to Diversity, Equity and Inclusion (DEI). We expect all team members to champion Company standards of conduct and our inclusive culture. Transdev provides a broad range of services for the client’s autonomous driving testing and development efforts. The Operations Supervisor is responsible for managing and overseeing the operations of the business unit; while acting as the Transdev liaison between the Client's program managers and Transdev employees. They manage a team of operators and ensure efficient delivery of the missions requested by our Client. You will be on the ground floor of new technology that will shape the way people travel. And, at the same time, you will be helping implement and drive change for your community and the world. Autonomous vehicle operators and supervisors play an important role in enabling the client to achieve its goal of developing and commercializing its...

Overview: In this role, you will serve as an integral member of the Operations Team. You will support the Operations Management team and Senior Vice President by managing, developing, and improving activities associated with overall operational performance in Transdev Alternative Services. This includes KPIs, SLAs, strategic account management, and startups/shutdowns of locations. In addition, this individual is responsible for any activity associated with improving operational performance, optimization, and operating procedure updates. Lead transformation initiatives of the AV organization, utilizing performance improvement concepts and development tools, providing inception-to-measurement of structure, education, and processes. This role is responsible for comprehending ideal process flows, identifying, recommending and leading the problem-solving initiatives for improving, strengthening and sustaining the operations division. Transdev is proud to offer: Competitive...

Overview: Our team has developed a robust culture of safety, professionalism and commitment to Diversity, Equity and Inclusion (DEI). We expect all team members to champion Company standards of conduct and our inclusive culture. Transdev provides a broad range of services for the client’s autonomous driving testing and development efforts. The Operations Manager acts as the Transdev operations liaison working with the client’s and Transdev employees. Evaluates and interacts with the vehicle drivers and their Operations team, to include coaching, mentoring, disciplinary, hiring, and termination as necessary. They are accountable for shift performance and compliance with processes, training, and system emergency responses. Assures coordination with other shifts and drives process improvements. Acts as an intermediary between the Senior Operations Manager and the shift Operations Supervisors. Transdev is proud to offer: Competitive compensation package of minimum $112,320...

Overview: In this role, you will serve as an integral member of the Forecast and Planning Team. You will support operations across international regions for Transdev Alternative Services by managing, developing, and improving activities related to global operational staffing planning, performance, and related service level management. This is a hands-on role requiring both executive presence and a high level of day-to-day ownership across data, reporting, and cross-market coordination. Pay Rate: $89,440 - $135,200 Pay Range Disclosure: The compensation range for this position is dependent upon the employee’s primary work location. The applicable pay range will be determined based on the location in which the position is based. Transdev is Proud to Offer: Vacation: Minimum of (2) week. Sick Days: 5 Days Holidays: 6 Days Other standard benefits: 401(k) Retirement Plan Medical, Dental & Vision Life Insurance Short-term Disability Voluntary Long-term Disability...

Overview: The Manager/Sr Manager is a senior operator and client-facing leader responsible for the end-to-end performance of a global autonomous mobility partnership. Based in the United States and reporting to the Head of Global Planning & Operations, this role drives coordinates execution across international markets - ensuring country teams deliver against metrics, timelines, and operational standards. This position will also liaise closely with the SVP of the division. This is a hands-on role requiring both executive presence and a high level of day-to-day ownership across data, reporting, and cross-market coordination. Pay Rate: $110,000.00 - $150,000.00 Pay Range Disclosure: The compensation range for this position is dependent upon the employee’s primary work location. The applicable pay range will be determined based on the location in which the position is based. Transdev is Proud to Offer: Vacation: Minimum of (2) week. Sick Days: 5 Days Holidays: 6...

Regional Safety Director – Northwest Region Transdev, North America’s leading mobility company, is seeking a Regional Safety Director (RSD) to support our Northwest region. This role plays a critical part in advancing Transdev’s safety culture by proactively managing safety performance and ensuring the delivery of safe, reliable service across the region. As a key strategic partner, the RSD will lead safety initiatives, guide local teams, and support continuous improvement efforts to protect employees, passengers, and the communities we serve . To be considered, candidates must be based in Northern California or demonstrate a willingness to relocate. Transdev is proud to offer: Competitive compensation package of minimum $124,000 – maximum $ 154,000 Benefits include: Vacation: minimum of two (2) weeks Sick days: 5 days Holidays: 12 days; 8 standard and 4 floating Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance,...

Overview: Our team has developed a strong culture of safety, professionalism, and personal responsibility. Transdev's Autonomous Mobility & Fleet Specialists are critical to the success of delivering safe autonomous driving systems to our customers, enabling a revolutionary mobility experience. This dynamic role encompasses autonomous vehicle operations, fleet logistics, and field recovery. If hired into this position, you will be trained across multiple functions and may be deployed in any of these capacities depending on operational needs. You will be responsible for operating and evaluating self-driving vehicles, providing ride-hail services to the general public, and executing safe roadside recovery operations. It is important to maintain a high level of professionalism and responsibility when critiquing a new operator’s driving abilities. Safety is our #1 responsibility. Level 2 Operators are expected to uphold this standard in all situations. Pay Rate:...

Overview: Our team has developed a strong culture of safety, professionalism, and personal responsibility. Transdev's Autonomous Mobility & Fleet Specialists are critical to the success of delivering safe autonomous driving systems to our customers, enabling a revolutionary mobility experience. This dynamic role encompasses autonomous vehicle operations, fleet logistics, and field recovery. If hired into this position, you will be trained across multiple functions and may be deployed in any of these capacities depending on operational needs. You will be responsible for operating and evaluating self-driving vehicles, providing ride-hail services to the general public, and executing safe roadside recovery operations. It is important to maintain a high level of professionalism and responsibility when critiquing a new operator’s driving abilities. Safety is our #1 responsibility. Level 2 Operators are expected to uphold this standard in all situations. Pay Rate:...

Operations Manager The Operations Manager reports directly to the General Manager in fulfilling daily operations including but not limited to route supervision, staff and operator supervision, effective communication with internal and external customers and coaching employees for optimal performance, managing the entire operation in the absence of the General Manager, complying with all Company policies and managing the operation within the budgetary plan for the location. This position is based in Vallejo, CA in supporting the Solano County Transit. Transdev is proud to offer: Competitive compensation package of minimum $85,000 - maximum 96,800. Benefits include: Vacation: minimum of two (2) weeks Sick days: 5 days Holidays: 12 days; 8 standard and 4 floating Other standard benefits: 401(k) retirement plan, medical, dental, and vision, life insurance, short-term disability, and voluntary long-term disability. Benefits may vary depending on location policy. The...