804 customer service jobs found

The Tesla Collision Repair Program is looking for a Collision Customer Service Representative to work on one of the most progressive vehicle brands in the world. This position will involve supporting the Internal Collision Center in all aspects of its Authorized Collision Program. The Role Work scheduling maintenance Vehicle arrival preparation Customer communication and expectations Rental coordination and hand off Vehicle status updates Material and supplies reordering Repair review and delivery Requirements Strong customer-oriented approach with clients and coworkers Must be willing to train others Ability to work independently in limited supervision environments Microsoft Office experience, preferred Excellent written and verbal communication skills as well as the ability to follow instructions Account receivable experience is a plus Compensation and Benefits Benefits Along with competitive pay, as a...

The Tesla Collision Repair Program is looking for a Collision Customer Service Representative to work on one of the most progressive vehicle brands in the world. This position will involve supporting the Internal Collision Center in all aspects of its Authorized Collision Program. The Role Work scheduling maintenance Vehicle arrival preparation Customer communication and expectations Rental coordination and hand off Vehicle status updates Material and supplies reordering Repair review and delivery Requirements Strong customer-oriented approach with clients and coworkers Must be willing to train others Ability to work independently in limited supervision environments Microsoft Office experience, preferred Excellent written and verbal communication skills as well as the ability to follow instructions Account receivable experience is a plus Compensation and Benefits Benefits Along with competitive pay, as a...

Tesla is seeking a Service Advisor dedicated to advancing one of the most innovative vehicle brands globally. This role demands a substantial degree of engagement with both customers and internal teams. The ideal candidate will excel in delivering exceptional customer service and demonstrate an aptitude for developing technical expertise in servicing vehicles. Members of our service team must be passionate about supporting cutting-edge EV technology and accelerating the world's transition to sustainable energy. The Role Provide exceptional customer service by promptly addressing inquiries and concerns, taking ownership of service visits, and fostering a welcoming environment for our customers Assess technical issues, explain service needs to customers in understandable terms, and offer solutions over the phone when possible Actively listen to customer concerns, ask clarifying questions to identify issues accurately, and escalate to Service Manager as needed...

Tesla Motors is looking for a Service Assistant to work on one of the most progressive vehicles in the world. We are seeking professional customer service experience and excellent verbal and written communication skills. If you are interested in contributing to an amazing customer experience, we want you to join our service team. We are looking for self-motivated team players with a positive attitude and individuals who value customer satisfaction. The Service Assistant is a key contributor to the Tesla experience. The Role Vehicle cleaning (washing and minor detailing) and shop management Deliver vehicles between production, service, and sales operations Parts runner - expedite parts requirements as directed from Parts Operations Truck & trailer service and maintenance Other duties as assigned to meet business needs Requirements Valid driver's license required Great work ethic & team player Ability to lift 50 - 60 pounds Compensation...

The Workplace Team's mission is to create an exceptional onsite environment for our high performing teams that allows them to realize their true potential. This environment promotes speed of information exchange and the development of ideas. A sustainable environment that aligns with our environmental values and leadership. Our Infrastructure Workplace R&D team partners with a wide variety of groups with disparate needs. Whatever group we're partnering with, we constantly push ourselves to approach challenges from first principles. We're disruptors and innovators, doing things few people have ever dreamed about, and many would think impossible. This invigorates us. It drives us to provide truly outstanding solutions. Our team is aligned around three pillars - Design, Build and Operate. Together we are focused on optimizing the space we have, finding the best solutions to our immediate-term expansion needs, and devising and driving our long-term strategy. All of this is under...

As a Tesla Technician, you become a vital part of our global team, working towards our mission of accelerating the world's transition to sustainable energy. At Tesla, you'll collaborate with some of the most brilliant technicians and engineers globally, engaging in cutting-edge automotive technology and working on the most advanced cars currently in production. Our technicians are the cornerstone of every service location, and we rely on their expertise to continually enhance processes, delivering the best service and products to our customers. We are committed to supporting your professional growth through a combination of training programs and on the job experience. We are seeking candidates who are committed to delivering top-quality work, offering exceptional customer service, and actively contributing to our mission. The Role Execute both basic and advanced diagnostic and repair work on all Tesla products Collaborate with team members to maximize repair...

At Tesla, our Service Managers are the front-line leaders of our service operation. They act as brand ambassadors, delivering an exceptional experience to customers, managing day-to-day operations, and proactively developing team members to reach their full potential. We hire leaders who want to run a service business and be a part of our mission to accelerate the world's transition to sustainable energy. Our Service Managers consistently deliver excellent results across all aspects of the business: customer satisfaction, people leadership, operations, and financials. To succeed at Tesla, you must be energetic, highly organized, smart working, and have a passion for true leadership and our brand. The Role Exceed customer expectations, monitor service trends, and develop standards and processes to elevate the overall service experience Lead by example, prioritize team success, and actively engage in team growth and development, providing regular feedback and mentoring...

As a Tesla Advisor, you are at the forefront of our mission to accelerate the world's transition to sustainable energy. Your role is essential in consistently delivering an educational, immersive, and exciting experience to both current and potential customers, exceeding client expectations from their initial showroom visit to their delivery day experience. Your responsibilities encompass guiding customers through their exploration of Tesla's products and facilitating a seamless sale and delivery process. We are seeking a candidate who is energetic, highly organized, and hardworking, with a genuine passion for sustainable energy and a talent for creating exceptional client experiences. The Role Greet and engage walk-in guests, creating a welcoming atmosphere for effective conversations Excite and educate prospective customers through various channels about Tesla's product offerings Help build and maintain a robust sales pipeline by collecting customer information...

The Senior Commute Benefits Program Manager at Tesla spearheads the strategic development and management of nationwide vanpool and bike programs, ensuring exceptional service standards through vendor oversight, innovative technology integration, and strict compliance with contractual and tax regulations. This role drives program optimization using data analytics, manages budgets for sustainable and cost-effective operations, and enhances employee satisfaction by incorporating feedback, all while collaborating with cross-functional teams to deliver impactful commute solutions. The Workplace Team's mission is to create an environment for our high performing teams that allows them to realize their true potential. Whichever group we collaborate with, we constantly push ourselves to approach challenges from first principles. Together we focus on optimizing the space we have, finding the best solutions to Tesla's expansion needs, and devising and driving our long-term strategy. All of...

Tesla is looking for an experienced Field Service Territory Manager. This role will work to lead and expand the service operations for Tesla energy products as well as the EV infrastructure network, being actively deployed across Northeast United States. The manager will ensure execution and continued development of the organization, capabilities, processes, systems, and reporting to ensure excellent customer service support for Tesla products. As this is a growing division within the company, this individual will work with sales, deployment and engineering to improve the end-to-end process for Tesla Operations and continuously refine this over time. The Role Lead and manage a best-in-class Field Service team, ensuring they are meeting customer needs, are operationally efficient. Maintain sites and expansion within the region to achieve industry leading uptime targets in the most cost-effective manner Responsible for the creation, delivery, efficiency, and productivity...

At Tesla, our Customer Experience Specialists are at the heart of everything we do. They deliver exciting, engaging, and educational experiences that leave a lasting impression on both current and future customers. As the first point of contact in our showrooms and the final touchpoint at vehicle delivery, they serve as true brand ambassadors, bringing our mission to accelerate the world's transition to sustainable energy to life. In this role, you will guide customers through every step of their Tesla journey-from the moment they step into a showroom to the exciting day they take delivery of their vehicle. We've created one of the most innovative products on the planet, and your role is to ensure the experience of buying and receiving a Tesla is just as groundbreaking. The Role Engage walk in guests promptly, personally and with the goal of opening the conversation and ensuring they feel welcome Engage guests in meaningful conversation to understand who they are,...

The Residential Field Service Technician will report to the General Manager and provide diagnostic, troubleshooting, preventive and corrective maintenance services to Tesla's energy products including solar PV systems, batteries, and other energy products. The ideal candidate has electrical, installation and servicing experience of residential solar PV systems. The Role Perform required preventive maintenance activities on inverters to maintain warranty coverage Respond to corrective maintenance cases on solar PV systems, energy storage systems, and updating online case logs accurately while working safely and in accordance with Tesla and industry standard safety requirements Report writing, where required, to comply with deliverables in O&M contracts Work closely with members of the Operations Engineering Systems Reliability team to respond to open case directions and provide data where requested Prioritize conflicting work requests and escalations...

At Tesla, our Service Managers are the front-line leaders of our service operation. They act as brand ambassadors, delivering an exceptional experience to customers, managing day-to-day operations, and proactively developing team members to reach their full potential. We hire leaders who want to run a service business and be a part of our mission to accelerate the world's transition to sustainable energy. Our Service Managers consistently deliver excellent results across all aspects of the business: customer satisfaction, people leadership, operations, and financials. To succeed at Tesla, you must be energetic, highly organized, smart working, and have a passion for true leadership and our brand. The Role Exceed customer expectations, monitor service trends, and develop standards and processes to elevate the overall service experience Lead by example, prioritize team success, and actively engage in team growth and development, providing regular feedback and mentoring...

As a Tesla Technician, you become a vital part of our global team, working towards our mission of accelerating the world's transition to sustainable energy. At Tesla, you'll collaborate with some of the most brilliant technicians and engineers globally, engaging in cutting-edge automotive technology and working on the most advanced cars currently in production. Our technicians are the cornerstone of every service location, and we rely on their expertise to continually enhance processes, delivering the best service and products to our customers. We are committed to supporting your professional growth through a combination of training programs and on the job experience. We are seeking candidates who are committed to delivering top-quality work, offering exceptional customer service, and actively contributing to our mission. The Role Execute both basic and advanced diagnostic and repair work on all Tesla products Collaborate with team members to maximize repair...

As a Tesla Technician, you become a vital part of our global team, working towards our mission of accelerating the world's transition to sustainable energy. At Tesla, you'll collaborate with some of the most brilliant technicians and engineers globally, engaging in cutting-edge automotive technology and working on the most advanced cars currently in production. Our technicians are the cornerstone of every service location, and we rely on their expertise to continually enhance processes, delivering the best service and products to our customers. We are committed to supporting your professional growth through a combination of training programs and on the job experience. We are seeking candidates who are committed to delivering top-quality work, offering exceptional customer service, and actively contributing to our mission. The Role Execute both basic and advanced diagnostic and repair work on all Tesla products Collaborate with team members to maximize repair...

As a Tesla Technician, you become a vital part of our global team, working towards our mission of accelerating the world's transition to sustainable energy. At Tesla, you'll collaborate with some of the most brilliant technicians and engineers globally, engaging in cutting-edge automotive technology and working on the most advanced cars currently in production. Our technicians are the cornerstone of every service location, and we rely on their expertise to continually enhance processes, delivering the best service and products to our customers. We are committed to supporting your professional growth through a combination of training programs and on the job experience. We are seeking candidates who are committed to delivering top-quality work, offering exceptional customer service, and actively contributing to our mission. The Role Execute both basic and advanced diagnostic and repair work on all Tesla products Collaborate with team members to maximize repair...

As a Tesla Technician, you become a vital part of our global team, working towards our mission of accelerating the world's transition to sustainable energy. At Tesla, you'll collaborate with some of the most brilliant technicians and engineers globally, engaging in cutting-edge automotive technology and working on the most advanced cars currently in production. Our technicians are the cornerstone of every service location, and we rely on their expertise to continually enhance processes, delivering the best service and products to our customers. We are committed to supporting your professional growth through a combination of training programs and on the job experience. We are seeking candidates who are committed to delivering top-quality work, offering exceptional customer service, and actively contributing to our mission. The Role Execute both basic and advanced diagnostic and repair work on all Tesla products Collaborate with team members to maximize repair...

As a Tesla Technician, you become a vital part of our global team, working towards our mission of accelerating the world's transition to sustainable energy. At Tesla, you'll collaborate with some of the most brilliant technicians and engineers globally, engaging in cutting-edge automotive technology and working on the most advanced cars currently in production. Our technicians are the cornerstone of every service location, and we rely on their expertise to continually enhance processes, delivering the best service and products to our customers. We are committed to supporting your professional growth through a combination of training programs and on the job experience. We are seeking candidates who are committed to delivering top-quality work, offering exceptional customer service, and actively contributing to our mission. The Role Execute both basic and advanced diagnostic and repair work on all Tesla products Collaborate with team members to maximize repair...

Tesla is seeking a Service Advisor dedicated to advancing one of the most innovative vehicle brands globally. This role demands a substantial degree of engagement with both customers and internal teams. The ideal candidate will excel in delivering exceptional customer service and demonstrate an aptitude for developing technical expertise in servicing vehicles. Members of our service team must be passionate about supporting cutting-edge EV technology and accelerating the world's transition to sustainable energy. The Role Provide exceptional customer service by promptly addressing inquiries and concerns, taking ownership of service visits, and fostering a welcoming environment for our customers Assess technical issues, explain service needs to customers in understandable terms, and offer solutions over the phone when possible Actively listen to customer concerns, ask clarifying questions to identify issues accurately, and escalate to Service Manager as needed...

The Tesla Collision Repair Program is looking for a Collision Estimator to work on one of the most progressive vehicle brands in the world. This position will involve supporting the Body Repair Program in all aspects. If you are interested in becoming a part of a world class service team supporting the latest EV technology, we are interested in hearing from you. Afternoon Shift: 3:00PM - 11:30PM; Monday - Friday The Role Create repair estimates for collision damaged Tesla Model S, Model X, Model Y, and Model 3 vehicles that arrive for repair (Technical estimating, no sales estimating) Build repair plans in accordance with Tesla specific repair procedures Direct disassembly technicians as to the pace and scope of disassembly to expose all damages up front Communicate with insurance company to submit claim and billing Direct Collision Technicians to perform repair attempts where Repair VS Replace is not clear Update customer on vehicle progress Close...