Table Mountain Casino
Friant, CA
Position Summary:
Under general direction from the IT Operations Manager, responsible for providing advanced technical support, assisting engineers and analysts while resolving escalated issues from the Help Desk team. This role offers an opportunity to develop your technical expertise while supporting critical IT systems and infrastructure. Ability to complete installation and maintenance of software, hardware, and related peripherals while ensuring optimal system performance. Provides hardware and software support for users according to established policies and procedures in a timely, professional and accurate manner. Maintains confidentiality of all privileged information.
Essential Duties & Responsibilities:
Provide advanced troubleshooting and resolution for hardware, software, and network issues escalated by Tier 1 Help Desk Technicians.
Assist in diagnosing and resolving complex system issues, collaborating with Tier 3 Engineers when...