2 telecommunications jobs found

At NorthBay Health, the Patient Financial Services is responsible for the timely, accurate, and follow-up of all Commercial accounts within their assigned alpha split. Each account rep is responsible for the processing of accounts of all patient types, resolving phones calls and correspondence related to their accounts, and working accounts from initial billing until zero balance or assignment to a collection agency, in accordance with standard billing practices and in compliance with regulatory policies and requirements.  Work Location Requirement:  This position may be performed onsite or remotely; however, onsite work is preferred based on business needs.   Preference will be given to qualified candidates who are able to work onsite and are located within a reasonable commuting distance. Remote Work Eligibility:  This position is open to candidates located within the  continental United States . Due to...

At NorthBay Health, the Helpdesk supervisor has primary responsibility for managing the day-to-day tasks and work-load of the I.T. Helpdesk (I.T. Assistant, Helpdesk Support I and Technical Support Analyst positions), prioritizing responsibilities; meeting daily, weekly and monthly operational schedules; managing complex projects; coordinating staffing schedules; responding to customer service complaints; and leading Helpdesk staff to meet departmental and system goals ensuring quality objectives and customer satisfaction.  Other responsibilities include providing first and second second-level support of problems, personally resolving called-in problems or working closely with I.T. staff, vendors and customers to resolve more serious or difficult problems. Responsibilities also include identifying operating process and quality improvements and developing the necessary processes for implementation and ongoing monitoring. This position requires a...