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At NorthBay Health, the Helpdesk supervisor has primary responsibility for managing the day-to-day tasks and work-load of the I.T. Helpdesk (I.T. Assistant, Helpdesk Support I and Technical Support Analyst positions), prioritizing responsibilities; meeting daily, weekly and monthly operational schedules; managing complex projects; coordinating staffing schedules; responding to customer service complaints; and leading Helpdesk staff to meet departmental and system goals ensuring quality objectives and customer satisfaction.  Other responsibilities include providing first and second second-level support of problems, personally resolving called-in problems or working closely with I.T. staff, vendors and customers to resolve more serious or difficult problems. Responsibilities also include identifying operating process and quality improvements and developing the necessary processes for implementation and ongoing monitoring. This position requires a...