3 customer service representative jobs found

At NorthBay Health, the RN provides care according to the specific physiologic, developmental and psychosocial needs of the patient.  Supports the mission, vision, values and expectation of excellence of the organization. The role of the RN is to deliver safe and timely care to patients either in person, via telephone or patient portal using standardized clinical guidelines, resources, and independent nursing judgment. The RN has the responsibility, accountability, and the authority to deliver safe, effective, quality, excellent nursing care according to the philosophy and goals/objectives of the CWH department.  Interpersonal Skills and Values Demonstrates NorthBay Health’s True North Values: Nurture Care, Own It, Respect Relationships, Build Trust, and Hardwire Excellence. These values guide behavior, accountability, teamwork, and commitment to high-quality patient care. Why NorthBay Health NorthBay Health is an independent, nonprofit health system...

At NorthBay Health, the Imaging Support Specialist, obtains billing documentation and authorizations for all patient imaging exams done in the clinic. Interviews the patient or his/her representative to secure accurate demographic and insurance information ensuring the patient’s care is not delayed.  Verifies and documents are eligibility and benefits for patient’s specific payor.  Schedules exams for multiple diagnostic modalities. Organizes and distributes paper flow among facility staff. Inputs all patient demographics into facility information system. Answer multi-line switchboard and route calls accordingly. Input updates and/or changes to daily/weekly schedule and patient record.  Prepares and processes all court ordered subpoenas and medical records requests. Processes incoming exam reports and prepares items for mailing/faxing. Collects patient co-pays and/or account payments. Maintains knowledge of HIPAA laws/forms and ensures front desk is always compliant....

At NorthBay Health the Patient Access Ambassador II  accurately, efficiently and timely admits, registers, and completes financial analysis activities for all patients upon arrival to the hospital.  Interacts respectfully with the patient and/or patient’s representative to obtain and record accurate and complete demographic, payer and other information ensuring the patient’s care is not delayed and/or can be appropriately scheduled.  Takes initiative to resolve patient issues to the best of your ability and when required, refers patients to other members of the Patient Access or Financial Counseling team, as well as other departments within the health system as appropriate.  Collects patient deposits, co-payments, deductibles, and share of cost at the time of registration/scheduling or whenever appropriate and explains financial obligations in a clear and compassionate manner.   This role conducts educational conversations with patients explaining the...